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Our website collected and compiled various consumer reviews about Swanson Health Products and iHerb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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Swanson Health Products and iHerb Consumer Ratings
Rank
102
out of 547 in Pharmacy category
89
out of 547 in Pharmacy category
Customer service
81
in category
80
in category
Diversity of Products or Services
53
in category
65
in category
Product or Service Quality
54
in category
65
in category
Price Affordability
65
in category
84
in category
Swanson Health Products and iHerb Rating Details
Customer service
1.4 (5 reviews)
1.4 (127 reviews)
Reviewer's quote
I received apologies and was asked to email a picture of the creams I received, which I sent to customer service just as I was asked to do. I HAVE NOT heard one word back from customer service in 3 weeks. Tonite I called and explained yet again and after being placed on hold for a very very long...
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I received a wrong product and they have no interest in shipping the correct item immediately. I wasted an hour texting back and forth with a "customer service" person Ossama. No manager available to set the problem correct in a timely fashion.
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Diversity of Products or Services
2.7 (3 reviews)
2.5 (104 reviews)
Reviewer's quote
I like the products but the constant double and extra billing is ridiculous. I just do not understand why they cannot pull it together in this important area of their business. They are disorganized and the consumer pays for it when money is erroneously taken from a bank account, not to mention the...
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...I was charged for the 1lb size and received 12oz , why? Also why cant I speak to a human? This is a lousy way to communicate for a company that I have come to rely on for products I frequently use, please ! Will someone please tell me how this can be corrected???..
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Product or Service Quality
2 (3 reviews)
1.9 (109 reviews)
Reviewer's quote
I have waited 20 minutes and still no rep to assist me with placing an order!!!!! will take my business else where.
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There no customer service with this company. I know that now and will remember this if placing another order if I place another order at this point I may not order from this company again. ..
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Price Affordability
2.7 (3 reviews)
2.1 (103 reviews)
Reviewer's quote
I placed my order,my credit card was billed,then no product delivered,A WEEK LATER!!!!subsequently,after receiving confirmation of my order via my email,,i tried to check on my order at the end of a weeks passing.now,,not even my email is recognized by thelm...I WILL NEVER PURCHASE FROM SWANSON...
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I have a problem when paying using payPal the total price is not the same as in there website it charge me more. I tried to contact customer support but they keep saying give us 2-3 day and we will contact you and its been 15 days and the same answer each time. I need to contact with a person on...
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Swanson Health Products and iHerb Pros and Cons
Pros
Good selection
Appear good potency
Good selection
Low prices
Quick delivery
Cons
No longer trust swanson
Terrible customer service
Routine over billing or attempts at double billing
Bad customer service
Total frustration
No help correcting their mistakes
Swanson Health Products and iHerb Most Positive Reviews
Top rated reviews
No votes
5
I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....
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No votes
5
I have purchased many vitamins, supplements from iherb. I have always found the service to be FAST and the prices are th...
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Swanson Health Products and iHerb Most Critical Reviews
Lowest rated reviews
1
I have waited 20 minutes and still no rep to assist me with placing an order!!!!! will take my business else where.
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1
I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...
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1
I have been doing business with Swanson for a number of years. I have a credit card on file and it was charged and produc...
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1
Horrible website and Curt customer service. Ordering from these *** artists is just a waste of time and your money. You...
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Swanson Health Products and iHerb Latest Reviews
Recent published reviews
1
In July, I placed an order for a night cream. When I received my order, the wrong cream was sent. I called &...
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3
Unable to reach anyone to change an order
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2.4
I like the products but the constant double and extra billing is ridiculous. I just do not understand why they cannot...
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2.5
Tried to modify the address and they really do not have a customer support. Their customer support is online and does...
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Swanson Health Products and iHerb Products and Services
Most reviewed product and services
Swanson Health Products Customer Care
(2 reviews)
Swanson Health Products Cream
(1 review)
Iherb Shipping Service
(49 reviews)
Iherb Customer Care
(31 reviews)
Iherb Supplement
(13 reviews)
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