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Iherb

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 171 TOTAL REVIEWS
  • $15K CLAIMED LOSSES
  • $231 AVERAGE LOSS
2.0
Customer service
Website
Staff
Diversity of Products or Services
Turnaround Time
  • Good selection 6
  • Quick delivery 3
  • Low prices 3
  • Quick response 2
  • Free shipping over 40 dollars 2

Customers don't like

  • Never got product i did want3
  • Customer service dismissive3
  • Total frustration2
  • Took money not receiving order2
  • Shipping2
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OptumRx

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 508 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Staff
Diversity of Products or Services
Turnaround Time
  • Some reps who tried to help 6
  • Customer service reps are mostly nice and calm 4
  • That they are professional and respectful 3
  • Savings 3
  • Some reps tried to help 2

Customers don't like

  • Customer service14
  • Order fulfillment9
  • Complete lack of honesty9
  • Incompetent employees7
  • Quality of call center people is very low4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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