PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LuckyVitamin and iHerb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LuckyVitamin
iHerb

LuckyVitamin and iHerb Overview

Total reviews
6
263
Company responses
0
0
Issues resolved
0
1

LuckyVitamin and iHerb Consumer Ratings

Rank
208 out of 666 in Health and Beauty category
84 out of 538 in Pharmacy category
Customer service
184 in category
82 in category
Discounts and Special Offers
145 in category
50 in category
Product or Service Quality
176 in category
65 in category
Website
189 in category
70 in category

LuckyVitamin and iHerb Rating Details

Customer service
1 (4 reviews)
1.4 (123 reviews)
Reviewer's quote

Terrible service fraudulent practice of sending items that were never purchased. Will not return phone calls. Unresponsive keep sending Merchandise that was never ordered and charging for freight to return un ordered items..

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I received a wrong product and they have no interest in shipping the correct item immediately. I wasted an hour texting back and forth with a "customer service" person Ossama. No manager available to set the problem correct in a timely fashion.

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Discounts and Special Offers
1 (4 reviews)
2.3 (100 reviews)
Reviewer's quote

I have given business to Lucky Vitamin for years - and as of now NEVER will again. In short: placed an order in mid-March, securing an excellent price (using coupon codes, etc.) for 10 bottles of a product. It was backordered. I had no problem with this and was happy to leave the order open until...

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...my country when that is 100% NOT TRUE! I have experience with the local customs office and if they do have a package like that they will import it but with special taxes and customs fee. I would have been contacted. However, iHerb customer service obvious thinks people are idiots that do not know the laws of the country they live...

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Product or Service Quality
1 (4 reviews)
1.9 (105 reviews)
Reviewer's quote

...Nearly every product I use is on backorder and you have to order multiple to even get them to accept the order for backordered items. The jerk in the chat said they are transitioning to a new distributor and for me to just BE PATIENT. So I asked for my LV+ money back so I can go somewhere else...

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DO NOT ORDER FROM THIS COMPANY! "I placed an order and received the wrong product. I sent the wrong products back to them and the tracking shows they received them. STILL NO REFUND OR CONTACT FROM THEM...

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Website
1 (3 reviews)
2.2 (119 reviews)
Reviewer's quote

I opened a claim with my bank, because my bank account got hacked and i had multiple charges that i didn't recognize, luckyvitamin was one of them, but these *** keep charging me for the claim money i got from the bank and are trying to charge me every month for the same charge that was already...

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...website iherb. com no help. phone numbers no help 804 414 2590, 951 616 3600..

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LuckyVitamin and iHerb Pros and Cons

Pros
No votes
  • Good selection
  • Low prices
  • Quick delivery
Cons
  • Nonresponsive sends products that were never ordered
  • Bad customer service
  • Total frustration
  • No help correcting their mistakes

LuckyVitamin and iHerb Most Positive Reviews

Top rated reviews
No votes
5

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

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No votes
5

I have purchased many vitamins, supplements from iherb. I have always found the service to be FAST and the prices are th...

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LuckyVitamin and iHerb Most Critical Reviews

Lowest rated reviews
1

I'm so happy I found this. I am spitting mad. I also have spent thousands with this company. My last order, I signed up...

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1

I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

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1

Terrible service fraudulent practice of sending items that were never purchased. Will not return phone calls....

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1

Horrible website and Curt customer service. Ordering from these *** artists is just a waste of time and your money. You...

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LuckyVitamin and iHerb Latest Reviews

Recent published reviews
1

I have given business to Lucky Vitamin for years - and as of now NEVER will again. In short: placed an order in...

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1

iHerb didn't respond for my call and e mail

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1

I opened a claim with my bank, because my bank account got hacked and i had multiple charges that i didn't recognize,...

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1

needed code to place order. never received one. 2 hours trying. website iherb.com no help. phone numbers no help 804...

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LuckyVitamin and iHerb Products and Services

Most reviewed product and services
  • Luckyvitamin Customer Care (2 reviews)
  • Iherb Shipping Service (48 reviews)
  • Iherb Customer Care (30 reviews)
  • Iherb Supplement (14 reviews)