PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LuckyVitamin and iHerb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


LuckyVitamin and iHerb Overview

Total reviews
Company responses
Issues resolved

iHerb was first mentioned on PissedConsumer on Jan 30, 2012 and since then this brand received 233 reviews. It is 231 reviews more than LuckyVitamin received since Mar 2, 2019.

LuckyVitamin and iHerb Consumer Ratings

195 out of 992 in Health and Beauty category
74 out of 723 in Pharmacy category
Customer service
166 in category
71 in category
Discounts and Special Offers
136 in category
38 in category
Value for money
149 in category
74 in category

LuckyVitamin and iHerb Rating Details

Customer service
1 (1 review)
1.5 (108 reviews)
Reviewer's quote

...No explanation or sympathy for a loyal customer. Don't know where else to turn except write a letter to the CEO Scott Wolf and I've tried Twitter with no response. Let's start tweeting and boycotting LuckyVitamin...

Vicky O

...They have no true customer service department. You are unable to speak to a live person. It takes forever, to get a code to update your login information...

Discounts and Special Offers
1 (1 review)
2.4 (88 reviews)
Reviewer's quote

No items

...my country when that is 100% NOT TRUE! I have experience with the local customs office and if they do have a package like that they will import it but with special taxes and customs fee. I would have been contacted. However, iHerb customer service obvious thinks people are idiots that do not know the laws of the country they live...

Value for money
1 (1 review)
1.9 (72 reviews)
Reviewer's quote

No items

...an investigation into the matter by iHerb; told me that my account had been locked due to possible fraud – also presumably by iHerb as this is where the money went to, and after a couple of weeks culminating with the advice that I initiate credit card chargeback procedures, though it was far past the possible time limit. After that repeated emails...

James H

LuckyVitamin and iHerb Pros and Cons

No votes
  • Good selection
  • Low prices
  • Quick delivery
No votes
  • Total frustration
  • Shipping
  • No help correcting their mistakes

LuckyVitamin and iHerb Most Positive Reviews

Top rated reviews
No votes

I have been ordering from iHerb for several years. I have had nothing but great experiences ordering from this company....

LuckyVitamin and iHerb Most Critical Reviews

Lowest rated reviews

I'm so happy I found this. I am spitting mad. I also have spent thousands with this company. My last order, I signed up...


I ordered from IHerb.co from Canada and paid $CAD 8.02 for shipping and handling using DHL International. When the DHL d...

LuckyVitamin and iHerb Latest Reviews

Recent published reviews

There is no one at the helm of Unlucky Vit. anymore. Started out as family business then sold after that down the toilet...

Read all 2 reviews

I placed one order for 2 items on the 10th January - Upon checking my bank statements I noticed that I had been charged...

Read all 233 reviews

LuckyVitamin and iHerb Products and Services

Most reviewed product and services
  • Luckyvitamin Customer Care (2 reviews)
  • Iherb Shipping Service (46 reviews)
  • Iherb Customer Care (27 reviews)
  • Iherb Supplement (9 reviews)