PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sona Medspa and Ideal Image as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sona Medspa
Ideal Image

Sona Medspa and Ideal Image Overview

Total reviews 95 346
Company responses 1 0
Issues resolved 1 4

Sona Medspa and Ideal Image Consumer Ratings

Rank
100 out of 716 in Beauty Salons and Spas category
114 out of 716 in Beauty Salons and Spas category
Customer service
69 in category
58 in category
Product or Service Quality
77 in category
78 in category
Price Affordability
102 in category
117 in category
Diversity of Products or Services
93 in category
68 in category

Sona Medspa and Ideal Image Rating Details

Customer service
1.6 (53 reviews)
1.7 (215 reviews)
Reviewer's quote

Very disappointed in services ! injectables have my face looking deformed, poor customer service in that the person who injected me commented “well it’s not a facelift!” Some nerve after I spent over $1800 for treatment! I’m just pissed that I’m stuck till injectables wear off ! With a deformed...

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Maddie said she would send over My file to customer service so they could contact me. The weekend went by and I didnt get a call which I understand because it was a weekend. I Got a call August 31 from Stephanie And she said that they pushed my file late so she was going to resend an email to them...

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Product or Service Quality
1.4 (50 reviews)
1.4 (209 reviews)
Reviewer's quote

...Need to contact Legal Service and contact individuals with the same Problems or another problems that women have experience. ..

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...I just want to be refunded for a service I didn’t receive. I am not interested in having any procedures until the pandemic is over. Just please give me my $2300 back...

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Price Affordability
1.7 (48 reviews)
1.3 (206 reviews)
Reviewer's quote

...The manager at that point credited my Acct back for the two regular specials and charged me full price for the thighs. That voided out my special price and cost me $220 more. If she had just charged me the difference it would have been $100 more...

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...The only downside to all of this was the price point. She promised 3500 would be the total but come to find out, I paid 4500 through another company. That was my fault in not further researching the finance protocol...

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Diversity of Products or Services
1.9 (47 reviews)
2.1 (195 reviews)
Reviewer's quote

...They are deceptive, useless, and I would never recommend using their services. Stay away and find another, honest, provider..

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...Lesson learned, NEVER pre pay for services. Poor first impression. Hope I Haley a FULL refund, as ideal image did not hold up their end of the sales transaction..

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Sona Medspa and Ideal Image Pros and Cons

Pros
  • Nurse practitioner
  • Technician was wonderful
  • Customer service
  • Friendly staff
  • Clean environment
  • Girls very friendly
Cons
  • Deceptivness of the rep who sold me the treatment package
  • Way they treated you if something went wrong
  • Results
  • Bad customer service
  • Misrepresentation
  • Just want your money

Sona Medspa and Ideal Image Most Positive Reviews

Top rated reviews
5

Worst customer service ever! Ashley, the so called manager there is so rude!

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5

Wonderful expierence at Ideal Image in little rock, the staff was very sweet and professional, they made me feel very...

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5

I received Botox and facial filler two weeks ago by Jessica Pebbles @ Sona Med Spa (Little Rock) Location. It was an...

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5

Today I had to reschedule my appointment. That I scheduled around Apirl-May. Due to another client who was using same...

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Sona Medspa and Ideal Image Most Critical Reviews

Lowest rated reviews
1

I Have Malasma Of The Face. Sona Told Me They Could Fix my Face. They Subjected Me To Pixell Laser, AFT, & CHEMICAL...

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1

Total scam...stay clear!!! For my "big" birthday I decided to go big and get a total work up...Brazilian lazer hair...

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1

I requested a refund of my credit because the results were not as good as results from my dermatologist for the CO2 lase...

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1

I started laser hair removal at 21. I have issues with hair on my chin and under my chin. I've been so embarrassed...

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Sona Medspa and Ideal Image Latest Reviews

Recent published reviews
2

First if all I had to listen to the managers personal problems to start with. Then I had two treatments and paid during...

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1

During quarantine, I was feeling extremely low and vulnerable and booked a consultation to weigh out my options on some...

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1

The PA, Shane, couldn’t diagnose me correctly my first, second, or third visit but billed me all for full visits and...

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No votes

See previous email regarding situation.

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Sona Medspa and Ideal Image Products and Services

Most reviewed product and services
  • Sona Medspa Laser Hair Removal (19 reviews)
  • Sona Medspa Coolsculpting Body Treatment (13 reviews)
  • Sona Medspa Customer Care (8 reviews)
  • Ideal Image Coolsculpting Body Treatment (94 reviews)
  • Ideal Image Laser Hair Removal (58 reviews)
  • Ideal Image Face Laser Hair Removal (22 reviews)