PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ideal Image and Sona Medspa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ideal Image
Sona Medspa

Ideal Image and Sona Medspa Overview

Total reviews 341 95
Company responses 0 1
Issues resolved 2 1

Ideal Image and Sona Medspa Consumer Ratings

Rank
113 out of 714 in Beauty Salons and Spas category
99 out of 714 in Beauty Salons and Spas category
Customer service
58 in category
69 in category
Product or Service Quality
77 in category
76 in category
Price Affordability
116 in category
101 in category
Discounts and Special Offers
74 in category
49 in category

Ideal Image and Sona Medspa Rating Details

Customer service
1.7 (211 reviews)
1.6 (53 reviews)
Reviewer's quote

Maddie said she would send over My file to customer service so they could contact me. The weekend went by and I didnt get a call which I understand because it was a weekend. I Got a call August 31 from Stephanie And she said that they pushed my file late so she was going to resend an email to them...

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Very disappointed in services ! injectables have my face looking deformed, poor customer service in that the person who injected me commented “well it’s not a facelift!” Some nerve after I spent over $1800 for treatment! I’m just pissed that I’m stuck till injectables wear off ! With a deformed...

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Product or Service Quality
1.4 (205 reviews)
1.4 (50 reviews)
Reviewer's quote

Had a consult on July 31 and made a stupid decision to pre pay for a service. When I called the same day to schedule, I was not able to get in until 8/28. About 1...

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...Need to contact Legal Service and contact individuals with the same Problems or another problems that women have experience. ..

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Price Affordability
1.3 (202 reviews)
1.7 (48 reviews)
Reviewer's quote

...The only downside to all of this was the price point. She promised 3500 would be the total but come to find out, I paid 4500 through another company. That was my fault in not further researching the finance protocol...

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...The manager at that point credited my Acct back for the two regular specials and charged me full price for the thighs. That voided out my special price and cost me $220 more. If she had just charged me the difference it would have been $100 more...

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Discounts and Special Offers
1.5 (195 reviews)
1.9 (43 reviews)
Reviewer's quote

...Tgere " special". I wad then brought in a room in whichbthe injector came in, totally different girl. She didnt even ask where or what i wanted and proceeded to inject when i stoppef her and explained what i wanted...

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I received Botox and facial filler two weeks ago by Jessica Pebbles @ Sona Med Spa (Little Rock) Location. It was an amazing experience. Jessica went above and beyond to make me feel comfortable. She was very knowledgeable and really listened to my needs. My face now looks so much fuller and...

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Ideal Image and Sona Medspa Pros and Cons

Pros
  • Friendly staff
  • Clean environment
  • Girls very friendly
  • Nurse practitioner
  • Technician was wonderful
  • Customer service
Cons
  • Bad customer service
  • Misrepresentation
  • Just want your money
  • Deceptivness of the rep who sold me the treatment package
  • Way they treated you if something went wrong
  • Results

Ideal Image and Sona Medspa Most Positive Reviews

Top rated reviews
5

Wonderful expierence at Ideal Image in little rock, the staff was very sweet and professional, they made me feel very...

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5

Worst customer service ever! Ashley, the so called manager there is so rude!

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5

Today I had to reschedule my appointment. That I scheduled around Apirl-May. Due to another client who was using same...

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5

I received Botox and facial filler two weeks ago by Jessica Pebbles @ Sona Med Spa (Little Rock) Location. It was an...

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Ideal Image and Sona Medspa Most Critical Reviews

Lowest rated reviews
1

Total scam...stay clear!!! For my "big" birthday I decided to go big and get a total work up...Brazilian lazer hair...

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1

I Have Malasma Of The Face. Sona Told Me They Could Fix my Face. They Subjected Me To Pixell Laser, AFT, & CHEMICAL...

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1

I started laser hair removal at 21. I have issues with hair on my chin and under my chin. I've been so embarrassed...

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1

I requested a refund of my credit because the results were not as good as results from my dermatologist for the CO2 lase...

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Ideal Image and Sona Medspa Latest Reviews

Recent published reviews
3.4

I had to reschedule my seventh appointment at ideal image. Recently I had to claim a lost debit card and my payment is...

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2

First if all I had to listen to the managers personal problems to start with. Then I had two treatments and paid during...

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No votes

I am not seeing results. I need someone to call me at 314-250-7421

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1

The PA, Shane, couldn’t diagnose me correctly my first, second, or third visit but billed me all for full visits and...

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Ideal Image and Sona Medspa Products and Services

Most reviewed product and services
  • Ideal Image Coolsculpting Body Treatment (93 reviews)
  • Ideal Image Laser Hair Removal (57 reviews)
  • Ideal Image Face Laser Hair Removal (22 reviews)
  • Sona Medspa Laser Hair Removal (19 reviews)
  • Sona Medspa Coolsculpting Body Treatment (13 reviews)
  • Sona Medspa Customer Care (8 reviews)