PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ideal Image and Sona Medspa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ideal Image
Sona Medspa

Ideal Image and Sona Medspa Overview

Total reviews
263
94
Company responses
0
1
Issues resolved
1
1

Ideal Image was first mentioned on PissedConsumer on Oct 1, 2014 and since then this brand received 263 reviews. It is 169 reviews more than Sona Medspa received since Sep 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sona Medspa customer support team than with Ideal Image customer service.

Ideal Image and Sona Medspa Consumer Ratings

Rank
100 out of 1099 in Beauty Salons and Spas category
94 out of 1099 in Beauty Salons and Spas category
Staff
42 in category
65 in category
Customer service
56 in category
69 in category
Price Affordability
114 in category
99 in category

According to consumer ratings and reviews, Sona Medspa ranks 6 points higher in the Beauty Salons and Spas category than Ideal Image. People gave Ideal Image 2.3 stars for Staff criterion in Beauty Salons and Spas category and it is 193 points higher than the worst rated brand in this category. At the same time, Sona Medspa was rated 1.8 stars for Staff criterion in this category and it is 170 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Ideal Image has a higher rating than Sona Medspa. Regarding Price Affordability criterion, consumers gave Ideal Image 1.3 stars and it is 51% greater than other in category. Sona Medspa however was rated 1.7 stars and it is 58% greater than other in category.

Ideal Image and Sona Medspa Rating Details

Staff
2.3 (164 reviews)
1.8 (49 reviews)
Reviewer's quote

I have been paying $187 a month to get laser treatments but staff called and had my last two appointments cancelled because of staff call outs and unorganized scheduling. I shouldn’t be paying that much for a service I can’t even get in a timely fashion..

Zakyah

...The office staff is outstanding and very friendly. As for my results, the Botox has made my frown line between my eyebrows lesson, not to the extent I would like (44 units over 4 months). This past experience has left me with a headache and a sensitive knot at one injection site...

Lisa G
Customer service
1.7 (163 reviews)
1.6 (52 reviews)
Reviewer's quote

...I should not be paying this much for a service I am not even receiving in a timely fashion. I was told they would reorganize the schedule to try and fit me in so they would call me back and have no received a call back in 2 days..

Zakyah

My face and neck have had no sun and both looked the same I think she was in such a hurry to get to next customer or leave for the day she caused me 7 days of work for down time and it's a half done job. Absolutely the worst job ever. I've had this done before by a manager there and she did a great...

Tamela H
Price Affordability
1.3 (158 reviews)
1.7 (47 reviews)
Reviewer's quote

Sold sale Botox and ripped me off double the price paid $750..

Stephanie c

Now, since they went corporate, they felt like going back on their biggest sales pitch of cheaper lifetime hair touch ups to doubling the prices now. After reading the prices for touch ups after your package is finished, you can see that they just did this to get you to buy another pacakage. Funny...

PissedConsumer1094740

Ideal Image and Sona Medspa Pros and Cons

Pros
  • Friendly staff
  • Girls very friendly
  • Clean environment
  • Nurse practitioner
  • Technician was wonderful
  • Customer service
Cons
  • Misrepresentation
  • Just want your money
  • No refund anyway
  • Deceptivness of the rep who sold me the treatment package
  • Way they treated you if something went wrong
  • Results

Ideal Image and Sona Medspa Most Positive Reviews

Top rated reviews
5

Wonderful expierence at Ideal Image in little rock, the staff was very sweet and professional, they made me feel very...

5

Worst customer service ever! Ashley, the so called manager there is so rude!

Ideal Image and Sona Medspa Most Critical Reviews

Lowest rated reviews
1

Total scam...stay clear!!! For my "big" birthday I decided to go big and get a total work up...Brazilian lazer hair...

1

I Have Malasma Of The Face. Sona Told Me They Could Fix my Face. They Subjected Me To Pixell Laser, AFT, & CHEMICAL...

Ideal Image and Sona Medspa Latest Reviews

Recent published reviews

I was charged for services that I did not receive.

Read all 263 reviews
5

I received Botox and facial filler two weeks ago by Jessica Pebbles @ Sona Med Spa (Little Rock) Location. It was an...

Read all 94 reviews

Ideal Image and Sona Medspa Products and Services

Most reviewed product and services
  • Ideal Image Coolsculpting Body Treatment (91 reviews)
  • Ideal Image Laser Hair Removal (40 reviews)
  • Ideal Image Face Laser Hair Removal (19 reviews)
  • Sona Medspa Laser Hair Removal (19 reviews)
  • Sona Medspa Coolsculpting Body Treatment (12 reviews)
  • Sona Medspa Customer Care (8 reviews)