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Icsolutions

Telecommunications
  • 0 ISSUES RESOLVED
  • 142 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $78 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Billing Practices
Discounts and Special Offers
  • Shows a lack of explaining services that cost a fee 3
  • Lack of follow up 3
  • Calls cross reference another company and do not connect 1
  • Inmate calling solutions 1

Customers don't like

  • High prices5
  • Poor customer service4
  • Almost everything3
  • Service fees then expiration3
  • Ineffective payment system3
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1493 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Billing Practices
Discounts and Special Offers
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service15
  • Frequent cable outages14
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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