PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securus Technologies and Icsolutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies
Icsolutions

Securus Technologies and Icsolutions Overview

Total reviews
852
301
Company responses
0
0
Issues resolved
2
0

Securus Technologies was first mentioned on PissedConsumer on Jan 16, 2008 and since then this brand received 852 reviews. It is 551 reviews more than Icsolutions received since Dec 30, 2009.

Securus Technologies and Icsolutions Consumer Ratings

Rank
289 out of 1945 in Telecommunications category
227 out of 1945 in Telecommunications category
Customer service
178 in category
118 in category
Website
243 in category
235 in category
Product or Service Quality
212 in category
182 in category

According to consumer ratings and reviews, Icsolutions ranks 62 points higher in the Telecommunications category than Securus Technologies. People gave Securus Technologies 1.4 stars for Customer service criterion in Telecommunications category and it is 383 points higher than the worst rated brand in this category. At the same time, Icsolutions was rated 1.6 stars for Customer service criterion in this category and it is 443 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Icsolutions has a higher rating than Icsolutions. Regarding Product or Service Quality criterion, consumers gave Securus Technologies 1.5 stars and it is 62% greater than other in category. Icsolutions however was rated 1.7 stars and it is 68% greater than other in category.

Securus Technologies and Icsolutions Rating Details

Customer service
1.4 (285 reviews)
1.6 (110 reviews)
Reviewer's quote

I have to deal with the bank now. They passed the buck n said I have to prove it. Smh

PissedConsumer1709109

No customer representative for my concern..

Valen
Website
1.7 (266 reviews)
1.7 (98 reviews)
Reviewer's quote

Nothing has happened because no one can contact yall! And no website? Someone is making billions and can't afford customer support? Horrible! Deplorable

Nicholes

The website keeps giving me the run around and whenever I try to call for customer service I am put through the wringer with a very lengthy automated system. And there when I'm finally am put through, I am waiting for a long long time for someone to pick up the stupid phone and then when they do I...

PissedConsumer1409750
Product or Service Quality
1.5 (249 reviews)
1.7 (95 reviews)
Reviewer's quote

I accidentally blocked calls from a facility and want to unblock this number, so I can receive future calls. The inmate will pay for the calls he makes to this number I do not want to set up an account.

Letitia

I’ve been waiting since July for a refund. Where is it.

Michelle m

Securus Technologies and Icsolutions Pros and Cons

Pros
  • When it actually works for a visit or phone call
  • Theyll take your money quick
  • Being able to talk to inmates
  • Shows a lack of explaining services that cost a fee
  • Lack of follow up
  • Being able to speak to my loved one which is incarcerated
Cons
  • Customer service
  • Extremely bad customer service
  • On hold 40 min
  • Poor customer service
  • Poor system difficult to use unhelpful support people
  • Failure of the product

Securus Technologies and Icsolutions Most Positive Reviews

Top rated reviews
5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

5

My name is mr. Saunders, and I paid five dollars and it came to $11 for 15 minutes ,my daughter calls and we talk for...

Securus Technologies and Icsolutions Most Critical Reviews

Lowest rated reviews
1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

1

I have used this horrible "service" because i need to. The cost is much to high for the no quality service and a burden...

Securus Technologies and Icsolutions Latest Reviews

Recent published reviews

My son contral center is not on the video service

Read all 852 reviews

My daughter pushed wrong # on a incoming call from my husband at Bartow co jail. Which now blocks any calls from that...

Read all 301 reviews

Securus Technologies and Icsolutions Products and Services

Most reviewed product and services
  • Securus Technologies Inmate Phone Service (213 reviews)
  • Securus Technologies Account (133 reviews)
  • Securus Technologies Customer Care (94 reviews)
  • Icsolutions Inmate Phone Service (79 reviews)
  • Icsolutions Account (63 reviews)
  • Icsolutions Customer Care (18 reviews)