PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securus Technologies and Icsolutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies
Icsolutions

Securus Technologies and Icsolutions Overview

Total reviews
1077
306
Company responses
0
0
Issues resolved
2
0

Securus Technologies and Icsolutions Consumer Ratings

Rank
248 out of 1428 in Telecommunications category
228 out of 1428 in Telecommunications category
Customer service
176 in category
123 in category
Website
260 in category
235 in category
Product or Service Quality
212 in category
188 in category
Price Affordability
285 in category
275 in category

Securus Technologies and Icsolutions Rating Details

Customer service
1.4 (341 reviews)
1.6 (111 reviews)
Reviewer's quote

I immediately called Securus Customer Service and advised the lady of what had happened and how the visit was so short because much of the time was wasted with me just trying to even log into the app! It clearly was an app malfunction of some sort, even she acknowledged it and even acknowledged...

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Can add funds or talk to anyone phone just hangs when transfer to customer service..

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Website
1.7 (309 reviews)
1.7 (99 reviews)
Reviewer's quote

The website wouldn't allow me to add funds to my account for days its ***..

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The website keeps giving me the run around and whenever I try to call for customer service I am put through the wringer with a very lengthy automated system. And there when I'm finally am put through, I am waiting for a long long time for someone to pick up the stupid phone and then when they do I...

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Product or Service Quality
1.5 (297 reviews)
1.6 (98 reviews)
Reviewer's quote

look I made an account under Securus Technologies for phone service. under 863-262-1786. I need to change the last two numbers 1768 I got $30 in my account but I put the wrong number I don't change it..

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This company has the worst customer service Ive ever dealt with. They are always rude and have never helped me solve an issue I was having. Its over priced and they dont even know anything going on in within their company...

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Price Affordability
1.6 (288 reviews)
1.6 (67 reviews)
Reviewer's quote

I was just inquiring about price of products and had to enter my information and got charged. Did not want to purchase products..

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My identity was stolen in 2017 and used in the ADOC somehow. Now I am not able to add money to my account for my brother without going to Western Union. This would not be a problem if we were not in the midst of a pandemic with a stay in place order. Western Union is not an essential part of life...

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Securus Technologies and Icsolutions Pros and Cons

Pros
  • When it actually works for a visit or phone call
  • Being able to talk to inmates
  • Theyll take your money quick
  • Shows a lack of explaining services that cost a fee
  • Lack of follow up
  • Being able to speak to my loved one which is incarcerated
Cons
  • Customer service
  • Extremely bad customer service
  • No interest in helping you resolve your concerns
  • Poor customer service
  • Poor system difficult to use unhelpful support people
  • Failure of the product

Securus Technologies and Icsolutions Most Positive Reviews

Top rated reviews
5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

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5

My name is mr. Saunders, and I paid five dollars and it came to $11 for 15 minutes ,my daughter calls and we talk for...

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5

My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have...

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5

Every other phone call i get from my husband i answer and the operator talks n says press 5 to accept.. But i press 5 n...

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Securus Technologies and Icsolutions Most Critical Reviews

Lowest rated reviews
1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

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1

I have used this horrible "service" because i need to. The cost is much to high for the no quality service and a burden...

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1

My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you...

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1

I have given this company over $300.00 in fees and to this day my son still cannott contact me. I have spoken to atleast...

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Securus Technologies and Icsolutions Latest Reviews

Recent published reviews
No votes

I can't talk to a representative. I need to block an inmate from calling me. I'm being harrased

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1

This company has the worst customer service Ive ever dealt with. They are always rude and have never helped me solve an...

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No votes

I cannot get a live person and not all of us are computer nerds. My Grandson needs to call me and I can't get it to...

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1.2

My identity was stolen in 2017 and used in the ADOC somehow. Now I am not able to add money to my account for my...

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Securus Technologies and Icsolutions Products and Services

Most reviewed product and services
  • Securus Technologies Inmate Phone Service (264 reviews)
  • Securus Technologies Account (148 reviews)
  • Securus Technologies Customer Care (110 reviews)
  • Icsolutions Inmate Phone Service (80 reviews)
  • Icsolutions Account (64 reviews)
  • Icsolutions Customer Care (18 reviews)