PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Securtel and Icsolutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securtel
Icsolutions

Securtel and Icsolutions Overview

Total reviews 2251 406
Company responses 0 0
Issues resolved 12 1

Securtel and Icsolutions Consumer Ratings

Rank
715 out of 2028 in Telecommunications category
505 out of 2028 in Telecommunications category
Customer service
510 in category
303 in category
Website
596 in category
436 in category
Billing Practices
532 in category
345 in category
Value for money
552 in category
436 in category

Securtel and Icsolutions Rating Details

Customer service
1.3
(598 reviews)
1.6
(151 reviews)
Reviewer's quote

I ran my card throw the wrong website and to get any kinda of customer service with ya is bad I've been throw so many numbers and not one person can help me..

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...Its very frustrating because how am I store to speak with my husband or customer service to resolve my issue if its not working for me!?..

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Website
1.3
(541 reviews)
1.7
(135 reviews)
Reviewer's quote

Went to the wrong website I'm sorry for all this mess up but I didn't now everyone of ya are belonging to different areas..

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Website keeps telling me that I created another account. I dont remember creating one. Im getting more pissed off by the minute...

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Billing Practices
1.2
(540 reviews)
1.7
(97 reviews)
Reviewer's quote

scammy business practices. i called the number to securusTech and set up an account for 19. 99 to be taken off my card...

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...Bad business practices . Pull the ole switcheroo on you!..

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Value for money
1.2
(538 reviews)
1.6
(103 reviews)
Reviewer's quote

...ON HOW THE SYSTEM WORKED AND COULD GET NO ANSWER WITHOUT PAYING A FEE!! REALLY! NEEDLESS TO SAY, I STILL DON'T KNOW HOW YOUR SYSTEM WORKS AND YOU TOOK MONEY OFF MY CARD $45. NEEDLESS TO SAY, I STILL DON'T UNDERSTAND HOW YOUR SYSTEM WORKS!! IT WOULD HELP IF YOU COULD SPEAK TO A REAL...

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Near impossible to add money or get questions answered because of the language barrier and the reps insist on parroting the disclaimers I've already heard..

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Securtel and Icsolutions Pros and Cons

Pros
  • No pros
  • No customer service
  • Trying to take people money
  • Shows a lack of explaining services that cost a fee
  • Being able to speak to my loved one which is incarcerated
  • Inmate calling solutions
Cons
  • Took my money
  • Cannot get a hold of a live person at customer service
  • Fact it is hard to find any info on getting a refund
  • Poor customer service
  • Poor service
  • Ineffective payment system

Securtel and Icsolutions Most Positive Reviews

Top rated reviews
5

Well I spoke to customer service and they are with me for my refund the lady I spoke to was very polite and seem to...

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5

Every thing I read here is happen to me I get no help from icsoluions I think the whole things a scam and this is not...

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5

I've registered my jail phone number you've given me , I've sent a postcard you've given me , to my inmate at the...

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5

Every other phone call i get from my husband i answer and the operator talks n says press 5 to accept.. But i press 5 n...

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Securtel and Icsolutions Most Critical Reviews

Lowest rated reviews
1

I paid for a account but haven't Joshua agee hasn't received the money

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1

I put $50.00 in the account. there was no service provided. It's a complete rip off. I want my money back

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1

this company has a great scam. they have no contact info for them. DO NOT use their service. all you have to do if you...

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1

I have never in my life been so *** angry about a company in my entire life. I just want to see my mom. She has been in...

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Securtel and Icsolutions Latest Reviews

Recent published reviews
No votes

I have got on the wrong account and I paid for something to get in touch with somebody and I had the wrong website so I...

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No votes

I was adding money to my icu account and was treated very bad and I want the matter investigated thank you.

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3

I WAS SEEKING INFORMATION ON HOW THE SYSTEM WORKED AND COULD GET NO ANSWER WITHOUT PAYING A FEE!! REALLY! NEEDLESS TO...

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1

Terrible absolutely has no idea or cares what is going on double charges me had no clue what was going on had informatio...

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