PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Icsolutions and Securtel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Icsolutions
Securtel

Icsolutions and Securtel Overview

Total reviews 313 1618
Company responses 0 0
Issues resolved 0 5

Icsolutions and Securtel Consumer Ratings

Rank
253 out of 1438 in Telecommunications category
435 out of 1438 in Telecommunications category
Customer service
135 in category
258 in category
Product or Service Quality
204 in category
292 in category
Website
252 in category
348 in category
Reliability
132 in category
275 in category

Icsolutions and Securtel Rating Details

Customer service
1.6 (114 reviews)
1.2 (433 reviews)
Reviewer's quote

...Poor customer service. Spent half the visit with my husband unable to see me or hear me on the video visit. Can't disconnect and try again or you lose the visit entirely...

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...I tried to reason with the customer service representative, and she was saying she would only give back a portion of the money. About 14. 98 would be retained for the phone number because it couldn't be used anymore...

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Product or Service Quality
1.6 (100 reviews)
1.3 (376 reviews)
Reviewer's quote

This company has the worst customer service Ive ever dealt with. They are always rude and have never helped me solve an issue I was having. Its over priced and they dont even know anything going on in within their company...

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I was researching the different services for calls to correctional centers. I came across securtel and did not sign up for any program. My bank account was charged $45...

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Website
1.7 (100 reviews)
1.3 (393 reviews)
Reviewer's quote

The website keeps giving me the run around and whenever I try to call for customer service I am put through the wringer with a very lengthy automated system. And there when I'm finally am put through, I am waiting for a long long time for someone to pick up the stupid phone and then when they do I...

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You gotta took 45 $ off my card and I was just trying to find out how to use your website I want my money back ASAP..

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Reliability
1.7 (78 reviews)
1.2 (382 reviews)
Reviewer's quote

I paid $56.63 to add money to two different phone numbers for just in case a family member ended up in jail. That way he wouldve immediately been be able to call myself and my daughter. There was a good chance he was going to go to jail but we didnt know exactly when. However, he ended up getting...

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Took money off card without asking for confirmation and showing me a balance of how much it would be..If I could rate them by not adding any stars I would .

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Icsolutions and Securtel Pros and Cons

Pros
  • Shows a lack of explaining services that cost a fee
  • Lack of follow up
  • Being able to speak to my loved one which is incarcerated
  • No pros
  • No customer service
  • Trying to take people money
Cons
  • Poor customer service
  • Poor system difficult to use unhelpful support people
  • Poor service
  • Took my money
  • Big scam
  • Not getting my refund

Icsolutions and Securtel Most Positive Reviews

Top rated reviews
5

My name is mr. Saunders, and I paid five dollars and it came to $11 for 15 minutes ,my daughter calls and we talk for...

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5

to see if you have a plan for tdcj unlimited monthly plans

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5

Every other phone call i get from my husband i answer and the operator talks n says press 5 to accept.. But i press 5 n...

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5

I need money on martiz jones book

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Icsolutions and Securtel Most Critical Reviews

Lowest rated reviews
1

I have used this horrible "service" because i need to. The cost is much to high for the no quality service and a burden...

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1

I havnt even used the number there website is very misleading with the unlimited calling ad.

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1

I have given this company over $300.00 in fees and to this day my son still cannott contact me. I have spoken to atleast...

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1

this company has a great scam. they have no contact info for them. DO NOT use their service. all you have to do if you...

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Icsolutions and Securtel Latest Reviews

Recent published reviews
No votes

They couldnt hear me because of issues on my end

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No votes

I cancelled my subscription immediately never used the service want my money refunded or I'm seeking legal action no...

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No votes

a call came to me as a robo dial from Henderson, tx so i blocked the number come to find out it was a call from my son....

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No votes

I was released from prison without my personal information from the jpay kiosk account . I would like my personal and...

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Icsolutions and Securtel Products and Services

Most reviewed product and services
  • Icsolutions Inmate Phone Service (82 reviews)
  • Icsolutions Account (64 reviews)
  • Icsolutions Customer Care (18 reviews)
  • Securtel Inmate Phone Service (304 reviews)
  • Securtel Customer Care (241 reviews)
  • Securtel Account (240 reviews)