PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Icsolutions and Securtel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Icsolutions and Securtel Overview

Total reviews
Company responses
Issues resolved

Securtel was first mentioned on PissedConsumer on Apr 10, 2016 and since then this brand received 1224 reviews. It is 923 reviews more than Icsolutions received since Dec 30, 2009.

Icsolutions and Securtel Consumer Ratings

227 out of 1945 in Telecommunications category
404 out of 1945 in Telecommunications category
Customer service
118 in category
250 in category
237 in category
332 in category
Product or Service Quality
186 in category
267 in category

According to consumer ratings and reviews, Icsolutions ranks 177 points higher in the Telecommunications category than Securtel. People gave Icsolutions 1.6 stars for Customer service criterion in Telecommunications category and it is 446 points higher than the worst rated brand in this category. At the same time, Securtel was rated 1.2 stars for Customer service criterion in this category and it is 314 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Icsolutions has a higher rating than Securtel. Regarding Product or Service Quality criterion, consumers gave Icsolutions 1.7 stars and it is 67% greater than other in category. Securtel however was rated 1.3 stars and it is 53% greater than other in category.

Icsolutions and Securtel Rating Details

Customer service
1.6 (110 reviews)
1.2 (338 reviews)
Reviewer's quote

No customer representative for my concern..


Paid 45$ for an account I thought I was just signing up for, I wanted money on my phone to call my brother I did not want to pay 45$ for an account to just add more money on there I want a refund

1.7 (98 reviews)
1.3 (313 reviews)
Reviewer's quote

The website keeps giving me the run around and whenever I try to call for customer service I am put through the wringer with a very lengthy automated system. And there when I'm finally am put through, I am waiting for a long long time for someone to pick up the stupid phone and then when they do I...


...I made the account and this isn’t even the right website for me. Maybe tell people before you charge them..

Product or Service Quality
1.7 (95 reviews)
1.3 (296 reviews)
Reviewer's quote

I’ve been waiting since July for a refund. Where is it.

Michelle m

...I did not want this service or need it, but I do need a total refund for this bull of a service you a charging for. I’m am extremely frustrated with the lack of response. And would Like a call back immediately!..

Teresa s

Icsolutions and Securtel Pros and Cons

  • Shows a lack of explaining services that cost a fee
  • Lack of follow up
  • Being able to speak to my loved one which is incarcerated
  • No pros
  • No customer service
  • Non
  • Poor customer service
  • Poor system difficult to use unhelpful support people
  • Failure of the product
  • Took my money
  • I want a full refund of my money
  • Not getting my refund

Icsolutions and Securtel Most Positive Reviews

Top rated reviews

My name is mr. Saunders, and I paid five dollars and it came to $11 for 15 minutes ,my daughter calls and we talk for...


to see if you have a plan for tdcj unlimited monthly plans

Icsolutions and Securtel Most Critical Reviews

Lowest rated reviews

I have used this horrible "service" because i need to. The cost is much to high for the no quality service and a burden...


I havnt even used the number there website is very misleading with the unlimited calling ad.

Icsolutions and Securtel Latest Reviews

Recent published reviews

My daughter pushed wrong # on a incoming call from my husband at Bartow co jail. Which now blocks any calls from that...

Read all 301 reviews

I was trying to set up video chat and set up the account with the wrong company...canceled right away...was refunded my...

Read all 1224 reviews

Icsolutions and Securtel Products and Services

Most reviewed product and services
  • Icsolutions Inmate Phone Service (79 reviews)
  • Icsolutions Account (63 reviews)
  • Icsolutions Customer Care (18 reviews)
  • Securtel Inmate Phone Service (272 reviews)
  • Securtel Account (213 reviews)
  • Securtel Customer Care (189 reviews)