PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steak N Shake and Icon Parking as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steak N Shake
Icon Parking

Steak N Shake and Icon Parking Overview

Total reviews 3545 116
Company responses 0 0
Issues resolved 5 0

Steak N Shake and Icon Parking Consumer Ratings

Rank
143 out of 2580 in Cafes, Restaurants and Bars category
98 out of 434 in Auto category
Customer service
157 in category
80 in category
Location
156 in category
44 in category
Price Affordability
59 in category
91 in category
Product or Service Quality
141 in category
72 in category

Steak N Shake and Icon Parking Rating Details

Customer service
1.6 (1735 reviews)
1.1 (46 reviews)
Reviewer's quote

...name is Angela the store is currently way understaffed I have waited in the Drive-Thru line for more than 30 minutes to order food when trying to call your customer service number your service hangs up because you did not have after hours answering machines this seems to be an ongoing issue with more than just one location of your company it needs to be seriously...

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I was rejected parking due to power outage on Saturday July 12th 2019 and was asked to call the company ask for a refund how do I get it no one is answering the customer service call..

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Location
2.9 (1518 reviews)
2.6 (38 reviews)
Reviewer's quote

Went to the location on Clyde Park and 54th Street, and their ice machine was down because of mold. But, they did not tell customers that they had no ice, and instead served warm drinks to customers. When asked why they did not, I was told they don't typically inform their customers about issues...

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On Jan 20, I drove my car at the 64th St location in Manhattan, The attendent asked me a question and at first I didnt understand him, I asked him to clarify and he got angry. He wanted to know what time I was leaving and I calmly informed him about 5, when I returned to pick up my car the left...

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Price Affordability
3.2 (1465 reviews)
1.6 (39 reviews)
Reviewer's quote

...( had asked about the shakes being half price( we were not told they were Monday thru Friday. Shakes did not come with food we were told she forgot to order them but would place the order. Well we waited & waited then got a manager...

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...Was told one price; so accepted and parked. Went to pick-up car late evening (the original lot attendant I spoke to was gone), I showed my coupon and was told a price that was almost double what I was told when we originally parked. We only had enough to pay the original price...

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Product or Service Quality
1.8 (1406 reviews)
1.3 (40 reviews)
Reviewer's quote

...Customer Service is what we want..

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I filed a damage report from an iconpark valet service. The claims manager called and notified me that they are not going to pay out or go further with my claim nor claim the damage. I would like to further appeal this decision with corporate before I file in small claims court...

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Steak N Shake and Icon Parking Pros and Cons

Pros
  • Food
  • Location
  • Price
  • Location
  • Easy
  • Connivence
Cons
  • Customer service
  • Service
  • Bad service
  • Customer service
  • Rude and angry garage attendant
  • Customer service to resolve problem

Steak N Shake and Icon Parking Most Positive Reviews

Top rated reviews
5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

I park my 2015 Subaru at Sutton53Parking. #182. I have used that garage for probably six years. My monthly costs...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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5

On Jan 20, I drove my car at the 64th St location in Manhattan, The attendent asked me a question and at first I didnt...

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Steak N Shake and Icon Parking Most Critical Reviews

Lowest rated reviews
1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

Michelle had been a loyal Monthly Parking Customer for 4 years in lot 74 until October 2014. In those four years she ha...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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1

Outside garage 329 48 st advertises:

"$8.49 for half hour" and any reasonable person would assume one (1) hour would be...

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Steak N Shake and Icon Parking Latest Reviews

Recent published reviews
1

Was served Food that was horrible, without a receipt. so I asked for refund , they gave me a hard time about refund ,...

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No votes

Already on file - spoke to Robert Nicolls

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1

Did not get my refund after being sold cold and nasty food twice "

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No votes

I just paid for a parking reservation for $ 15 at 215 East 95th. NO EMAIL WAS SENT ME
I can't get anyone on the phone to...

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Steak N Shake and Icon Parking Products and Services

Most reviewed product and services
  • Steak N Shake Manager (282 reviews)
  • Steak N Shake Drive-through (274 reviews)
  • Steak N Shake Sanitary Conditions (212 reviews)
  • Icon Parking Parking (52 reviews)
  • Icon Parking Parking Coupon (4 reviews)
  • Icon Parking Manager (3 reviews)