PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Icon Health and Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Icon Health and Fitness

La Fitness and Icon Health and Fitness Overview

Total reviews 1687 258
Company responses 0 0
Issues resolved 6 1

La Fitness and Icon Health and Fitness Consumer Ratings

Rank
46 out of 414 in Fitness Centers category
63 out of 258 in Sport Equipment and Accessories category
Customer service
51 in category
47 in category
Diversity of Products or Services
47 in category
56 in category
Product or Service Quality
48 in category
47 in category
Price Affordability
61 in category
53 in category

La Fitness and Icon Health and Fitness Rating Details

Customer service
1.4 (369 reviews)
1.1 (86 reviews)
Reviewer's quote

...I just cannot believe how terrible the customer service is. DO NOT OPEN UNLESS YOU PLAN TO GO FOR YOUR ENTIRE LIFE..

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I am at a lost for words I don't know where to turn it is at this point unacceptable and just horrible customer service. If anybody knows something I can do about this like reporting to the better business bureau or filing a complaint with some department that can do something about this please let...

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Diversity of Products or Services
2.2 (318 reviews)
1.7 (48 reviews)
Reviewer's quote

...I'm requesting an immediate refund because I have yet to use your services, and I was charged and annual fee already, so I do not understand why I was charged again..

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...Icon Fitness sells scrap metal and most people won't file a claim as they hang clothes on their products. It's a sad day when someone sells you an extra warranty to protect a consistently failing part..

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Product or Service Quality
1.9 (313 reviews)
1.1 (62 reviews)
Reviewer's quote

Terrible service from a Mound Road in Michigan. Mark who claimed to be the manager was very rude and never resolved a simple issue after speaking with him for about an hour by phone. This gym will not last because of the way it is run...

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...How can a company claim they are the industry leader when they can't service their existing customers?..

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Price Affordability
2.1 (293 reviews)
1.9 (57 reviews)
Reviewer's quote

the cost for personal trainer is pricey and I since then I have found a personal trainer who is Deaf and I am myself Deaf and I feel the need to communicate with him as he has the access to the language where I can connect wit hi, and he offered me four times a week to work out at the gym equimewnt...

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I decided to purchase a new machine due to the cost being approximately the same as the price of the repair. I figured that I would lubricate and tighten the belt as needed and I would not have this problem in the future. WHAT A MISTAKE! Fast-forward to the newer ProForm, I did not have a problem...

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La Fitness and Icon Health and Fitness Pros and Cons

Pros
  • Location
  • Equipment
  • Location near my house
  • There is no pros
  • There are no pros
  • I like my elliptical but need to repair it
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Poor customer service
  • Poor to non-existent customer service
  • Lack of customer service

La Fitness and Icon Health and Fitness Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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5

Thank you .. Your friendly advisor Brook went out of her way .. Her service is outstanding.. I am thankful and honored...

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5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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4.7

I received some parts for an old elipticle machine I had (I now have a new one) and want to return the parts.

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La Fitness and Icon Health and Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

Ordered after Black Friday. Never arrived by Christmas! No one answers the phone. 4 people could not tell me where it...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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1

I purchased a Proform treadmill on 11/30. Shipped and arrived in my city on 12/11 - never heard from anyone about...

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La Fitness and Icon Health and Fitness Latest Reviews

Recent published reviews
No votes

I recently joined your facility. While registering I was introduced to the trainer program it which I was told how...

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1

I bought a nordictrac elliptical machine along with the extended warranty well within this warranty my entire frame...

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3.3

I called and told them in person I would be having surgery and will not have the money due to being out of work. They...

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3.1

I have had a Proform Elliptical for 3 years now and every time I have an issue and need to speak with someone I have to...

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La Fitness and Icon Health and Fitness Products and Services

Most reviewed product and services
  • La Fitness Membership (449 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)
  • Icon Health And Fitness Protection Plan (5 reviews)
  • Icon Health And Fitness Shipping Service (2 reviews)
  • Icon Health And Fitness Part Replacement (2 reviews)