PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Icon Health and Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Icon Health and Fitness

La Fitness and Icon Health and Fitness Overview

Total reviews
1628
254
Company responses
0
0
Issues resolved
6
1

La Fitness and Icon Health and Fitness Consumer Ratings

Rank
48 out of 400 in Fitness Centers category
58 out of 246 in Sport Equipment and Accessories category
Customer service
56 in category
43 in category
Diversity of Products or Services
49 in category
55 in category
Product or Service Quality
53 in category
45 in category
Price Affordability
62 in category
50 in category

La Fitness and Icon Health and Fitness Rating Details

Customer service
1.4 (342 reviews)
1.1 (83 reviews)
Reviewer's quote

...Also, customer service and smiles are definitely not at these Florida LAs that Ive been to. Everyone at the front desk look very unhappy..

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...I am, like so many other customers per online reviews, aghast at the shody customer service. Communication with Icon customer service is at best frustrating for lack of response and total lack of constructive assistance..

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Diversity of Products or Services
2.2 (297 reviews)
1.6 (45 reviews)
Reviewer's quote

I would like to cancel my membership and refund my money for the 2 moths I pay for the first and last month because I just pay and never get the services just went 1 day to see the installation also I call they don't allow me to cancel because I have to pay an annual fee of $50 dollars we are on...

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...Icon Fitness sells scrap metal and most people won't file a claim as they hang clothes on their products. It's a sad day when someone sells you an extra warranty to protect a consistently failing part..

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Product or Service Quality
1.9 (286 reviews)
1.1 (59 reviews)
Reviewer's quote

...It was on this third call that the level of customer service delivered by VP Terrance was appalling, to say the least. Terrance was rude, condescending and snarky. He made light of the charges made to my account by saying " I'll refund your little $10...

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From faulty equipment to impossible customer service to outrageous return shipping and handling costs (when it is not the customers fault) to just a bad customerstay away experience. DO NOT DO BUSINESS WITH THIS COMPANY!..

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Price Affordability
2.1 (272 reviews)
1.8 (54 reviews)
Reviewer's quote

I been charged in Mach 2nd full price $30 for full month and on March 16th all gyms was closed because COVID-19 so instead get my money back for half of the month or extended those 2weeks on the date when gyms will be opened which is June 12th I suppose to get that 2 weeks for free but instead of...

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I decided to purchase a new machine due to the cost being approximately the same as the price of the repair. I figured that I would lubricate and tighten the belt as needed and I would not have this problem in the future. WHAT A MISTAKE! Fast-forward to the newer ProForm, I did not have a problem...

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La Fitness and Icon Health and Fitness Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
  • There is no pros
  • There are no pros
  • I like my elliptical but need to repair it
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Poor customer service
  • Lack of customer service
  • Poor to non-existent customer service

La Fitness and Icon Health and Fitness Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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5

Thank you .. Your friendly advisor Brook went out of her way .. Her service is outstanding.. I am thankful and honored...

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5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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4.7

I received some parts for an old elipticle machine I had (I now have a new one) and want to return the parts.

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La Fitness and Icon Health and Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

Ordered after Black Friday. Never arrived by Christmas! No one answers the phone. 4 people could not tell me where it...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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1

I purchased a Proform treadmill on 11/30. Shipped and arrived in my city on 12/11 - never heard from anyone about...

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La Fitness and Icon Health and Fitness Latest Reviews

Recent published reviews
No votes

Fix my account that I have been getting charged for. When it had been frozen. I havent been to your club In almost 2 yea...

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1

My brand new $2400 treadmill was clearly defective upon arrival. I had not yet completed a single lap before I needed to...

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No votes

Buenos días
El año pasado en diciembre 2019 me apersone a el gimnasio ubicado en skylake gardens mall Miami florida yo ib...

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1.3

From faulty equipment to impossible customer service to outrageous return shipping and handling costs (when it is not...

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La Fitness and Icon Health and Fitness Products and Services

Most reviewed product and services
  • La Fitness Membership (449 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)
  • Icon Health And Fitness Customer Care (33 reviews)
  • Icon Health And Fitness Protection Plan (5 reviews)
  • Icon Health And Fitness Part Replacement (3 reviews)