PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Icon Health and Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Icon Health and Fitness

La Fitness and Icon Health and Fitness Overview

Total reviews
1559
236
Company responses
0
0
Issues resolved
5
0

La Fitness was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 1559 reviews. It is 1323 reviews more than Icon Health and Fitness received since Jul 22, 2008.

La Fitness and Icon Health and Fitness Consumer Ratings

Rank
44 out of 614 in Fitness Centers category
46 out of 236 in Sport Equipment and Accessories category
Customer service
48 in category
36 in category
Staff
55 in category
33 in category
Diversity of Products or Services
42 in category
40 in category

La Fitness and Icon Health and Fitness Rating Details

Customer service
1.4 (318 reviews)
1.1 (72 reviews)
Reviewer's quote

...Zero customer service or satisfaction. My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use. Lastly, this place seemed dangerous...

PissedConsumer1670126

...Called customer service to report the problem. Was told service technician will call to schedule appointment and they also ordered some parts to be delivered to my home. More than a month later I am still waiting for this new machine to be fixed...

Rajesh N
Staff
1.6 (297 reviews)
1.2 (55 reviews)
Reviewer's quote

...Well, I asked how often and how do you know she cleaned the area? He said "I take the word of my staff. I suggested she record when she checked bathroom -date, time, and her initials. He snapped and said she is his best worker and that he trusted her...

Dr Johnnie J

Buyer Beware. Ships defective equipment then is impossible to get on the phone. I held one day 2 hours after trying for 3 days to get someone. Once I finally did I told them to cancel the order and get the defective equipment. This turned into a few weeks of calls/Facebook posts (I am now blocked...

Louden
Diversity of Products or Services
2.2 (276 reviews)
1.7 (38 reviews)
Reviewer's quote

I have been calling the Primary Location for 2 Months Twice a week, to speak with somebody, I’ve called Members Services, and have even sent corporate emails and none of them have replied, nobody’s called me back, nothing! I’m paying for a Membership to the Gym I can’t use, and My personal Training...

Keith S

...Icon Fitness sells scrap metal and most people won't file a claim as they hang clothes on their products. It's a sad day when someone sells you an extra warranty to protect a consistently failing part..

SR L

La Fitness and Icon Health and Fitness Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
  • There is no pros
  • I like my elliptical but need to repair it
  • Nice advertising
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Poor customer service
  • Poor to non-existent customer service
  • Lack of customer service

La Fitness and Icon Health and Fitness Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

5

Thank you .. Your friendly advisor Brook went out of her way .. Her service is outstanding.. I am thankful and honored...

La Fitness and Icon Health and Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

1

Ordered after Black Friday. Never arrived by Christmas! No one answers the phone. 4 people could not tell me where it...

La Fitness and Icon Health and Fitness Latest Reviews

Recent published reviews
1

2 days in a row the women's shower area is filthy. I spoke with management about this matter. We then went into the...

Read all 1559 reviews

Was supposed to be delivered on January 15, 2020 No one called now looking to find. Product is the Proform 500 calorie...

Read all 236 reviews

La Fitness and Icon Health and Fitness Products and Services

Most reviewed product and services
  • La Fitness Membership (428 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)
  • Icon Health And Fitness Customer Care (33 reviews)
  • Icon Health And Fitness Protection Plan (3 reviews)
  • Icon Health And Fitness Shipping Service (2 reviews)