PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Icon Health and Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Icon Health and Fitness
La Fitness

Icon Health and Fitness and La Fitness Overview

Total reviews
229
1552
Company responses
0
0
Issues resolved
0
5

La Fitness was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 1552 reviews. It is 1323 reviews more than Icon Health and Fitness received since Jul 22, 2008.

Icon Health and Fitness and La Fitness Consumer Ratings

Rank
42 out of 260 in Sport Equipment and Accessories category
45 out of 666 in Fitness Centers category
Customer service
33 in category
47 in category
Staff
31 in category
53 in category
Website
36 in category
30 in category

Icon Health and Fitness and La Fitness Rating Details

Customer service
1.1 (67 reviews)
1.4 (313 reviews)
Reviewer's quote

...The worst customer service I have ever come across. I was on the phone for 90 minutes each time . To return the bike they are charging me a $250 restocking fee and a $200 freight fee...

Shady

Corporate is helpful but their hands are tied too and some do ask you to prove your claims! Wow! Not at all happy at the way my issue is being resolved by customer svc not having enough authority. Apparently LA Fitness doesn't care either it seems to find the best resolution for me! Thank you for...

D G
Staff
1.3 (51 reviews)
1.6 (293 reviews)
Reviewer's quote

Last Saturday I had the TDF delivered by three people. I checked on them three times and they seemed to know what they were doing. I was upstairs when they finished so they came up, I signed some forms, and they left. Shame on me! I went down to inspect the bike and the console was crooked along...

Joseph L

About 20 minutes into the class, staff member Brittany came to retrieve my mother. She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked...

MICHAEL S
Website
1.6 (50 reviews)
2.3 (238 reviews)
Reviewer's quote

...Icon website allows me to check the order status but it does not provide any shipping info. So, I've been trying for over 45 minutes to talk to a human. Now on terminal hold on the phone...

PissedConsumer857316

...I was told this was a misprint and that he would call corporate to get it fixed from the LA Fitness website. He said the liability waiver was only good if I were a member first. Passes were never activated, wr did not get to wprk out even after 2 hours of being in that facility...

PissedConsumer1078898

Icon Health and Fitness and La Fitness Pros and Cons

Pros
  • There is no pros
  • Nice advertising
  • I like my elliptical but need to repair it
  • Location
  • Location near my house
  • Equipment
Cons
  • Poor customer service
  • Lack of customer service
  • Poor to non-existent customer service
  • Customer service
  • Management not properly trained
  • Rude staff

Icon Health and Fitness and La Fitness Most Positive Reviews

Top rated reviews
5

Thank you .. Your friendly advisor Brook went out of her way .. Her service is outstanding.. I am thankful and honored...

5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

Icon Health and Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

Ordered after Black Friday. Never arrived by Christmas! No one answers the phone. 4 people could not tell me where it...

1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

Icon Health and Fitness and La Fitness Latest Reviews

Recent published reviews

Trying to speak with a human being about the issue with my equipment and since my equipment is out of warranty, nobody...

Read all 229 reviews
5

I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in...

Read all 1552 reviews

Icon Health and Fitness and La Fitness Products and Services

Most reviewed product and services
  • Icon Health And Fitness Customer Care (30 reviews)
  • Icon Health And Fitness Protection Plan (3 reviews)
  • Icon Health And Fitness Shipping Service (2 reviews)
  • La Fitness Membership (426 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)