PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Icon Health and Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Icon Health and Fitness
La Fitness

Icon Health and Fitness and La Fitness Overview

Total reviews
254
1628
Company responses
0
0
Issues resolved
1
6

Icon Health and Fitness and La Fitness Consumer Ratings

Rank
58 out of 246 in Sport Equipment and Accessories category
48 out of 400 in Fitness Centers category
Customer service
43 in category
No votes
Website
50 in category
No votes
Product or Service Quality
45 in category
No votes
Price Affordability
50 in category
No votes

Icon Health and Fitness and La Fitness Rating Details

Customer service
1.1 (83 reviews)
No votes
Reviewer's quote

...I am, like so many other customers per online reviews, aghast at the shody customer service. Communication with Icon customer service is at best frustrating for lack of response and total lack of constructive assistance..

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...Also, customer service and smiles are definitely not at these Florida LAs that Ive been to. Everyone at the front desk look very unhappy..

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Website
1.5 (62 reviews)
No votes
Reviewer's quote

...Icon website allows me to check the order status but it does not provide any shipping info. So, I've been trying for over 45 minutes to talk to a human. Now on terminal hold on the phone...

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...I checked on website and many fitness centers are not shown. up date website. I filled a complaint with Rhonda silver&Fit program stating I do not to go into a room and be high pressured to sign any papers...

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Product or Service Quality
1.1 (59 reviews)
No votes
Reviewer's quote

From faulty equipment to impossible customer service to outrageous return shipping and handling costs (when it is not the customers fault) to just a bad customerstay away experience. DO NOT DO BUSINESS WITH THIS COMPANY!..

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...It was on this third call that the level of customer service delivered by VP Terrance was appalling, to say the least. Terrance was rude, condescending and snarky. He made light of the charges made to my account by saying " I'll refund your little $10...

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Price Affordability
1.8 (54 reviews)
No votes
Reviewer's quote

I decided to purchase a new machine due to the cost being approximately the same as the price of the repair. I figured that I would lubricate and tighten the belt as needed and I would not have this problem in the future. WHAT A MISTAKE! Fast-forward to the newer ProForm, I did not have a problem...

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I been charged in Mach 2nd full price $30 for full month and on March 16th all gyms was closed because COVID-19 so instead get my money back for half of the month or extended those 2weeks on the date when gyms will be opened which is June 12th I suppose to get that 2 weeks for free but instead of...

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Icon Health and Fitness and La Fitness Pros and Cons

Pros
  • There is no pros
  • There are no pros
  • I like my elliptical but need to repair it
  • Location
  • Location near my house
  • Equipment
Cons
  • Poor customer service
  • Lack of customer service
  • Poor to non-existent customer service
  • Customer service
  • Management not properly trained
  • Rude staff

Icon Health and Fitness and La Fitness Most Positive Reviews

Top rated reviews
5

Thank you .. Your friendly advisor Brook went out of her way .. Her service is outstanding.. I am thankful and honored...

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5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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4.7

I received some parts for an old elipticle machine I had (I now have a new one) and want to return the parts.

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5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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Icon Health and Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

Ordered after Black Friday. Never arrived by Christmas! No one answers the phone. 4 people could not tell me where it...

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1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

I purchased a Proform treadmill on 11/30. Shipped and arrived in my city on 12/11 - never heard from anyone about...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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Icon Health and Fitness and La Fitness Latest Reviews

Recent published reviews
1

My brand new $2400 treadmill was clearly defective upon arrival. I had not yet completed a single lap before I needed to...

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No votes

Fix my account that I have been getting charged for. When it had been frozen. I havent been to your club In almost 2 yea...

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1.3

From faulty equipment to impossible customer service to outrageous return shipping and handling costs (when it is not...

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No votes

Buenos días
El año pasado en diciembre 2019 me apersone a el gimnasio ubicado en skylake gardens mall Miami florida yo ib...

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Icon Health and Fitness and La Fitness Products and Services

Most reviewed product and services
  • Icon Health And Fitness Customer Care (33 reviews)
  • Icon Health And Fitness Protection Plan (5 reviews)
  • Icon Health And Fitness Part Replacement (3 reviews)
  • La Fitness Membership (450 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)