PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Icon Health and Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Icon Health and Fitness
La Fitness

Icon Health and Fitness and La Fitness Overview

Total reviews 265 1714
Company responses 0 0
Issues resolved 1 6

Icon Health and Fitness and La Fitness Consumer Ratings

Rank
63 out of 262 in Sport Equipment and Accessories category
45 out of 419 in Fitness Centers category
Customer service
46 in category
50 in category
Website
50 in category
29 in category
Product or Service Quality
46 in category
48 in category
Value for money
45 in category
51 in category

Icon Health and Fitness and La Fitness Rating Details

Customer service
1.1 (89 reviews)
1.4 (381 reviews)
Reviewer's quote

Received contact back from customer service that shipping of missing part is delayed. No expected anticipation of shipping of missing part was given. I have already received a bill for extended warranty which expires in 12/6 (awful warranty) and have made payment, however have not been able to use...

Read full review

...I just cannot believe how terrible the customer service is. DO NOT OPEN UNLESS YOU PLAN TO GO FOR YOUR ENTIRE LIFE..

Read full review
Website
1.6 (67 reviews)
2.3 (289 reviews)
Reviewer's quote

...Icon website allows me to check the order status but it does not provide any shipping info. So, I've been trying for over 45 minutes to talk to a human. Now on terminal hold on the phone...

Read full review

...Till now that i talked to someone on the phone finally and instructed me to this website . Im taking them to court for clearance of the balanced because im not going to pay for something im getting charged during a pendemic that is clearly shown i i haven't steped a foot in there gyms over 6 months..

Read full review
Product or Service Quality
1.1 (65 reviews)
1.9 (324 reviews)
Reviewer's quote

So the only other option was to return it, and they said they would send me a $600 refund on my product fast-forward 7 months later and no check still. I have contacted them monthly for the past 7 months, and they give me a different reason why I have not received my check. I am at a lost for words...

Read full review

Terrible service from a Mound Road in Michigan. Mark who claimed to be the manager was very rude and never resolved a simple issue after speaking with him for about an hour by phone. This gym will not last because of the way it is run...

Read full review
Value for money
1.6 (58 reviews)
1.9 (229 reviews)
Reviewer's quote

...No problem taking my money for a machine that is sitting and gathering dust. Please DO NOT do any business with this company. This is the definition of fraud...

Read full review

nt my money youre charging me a month when you have et been open all year. This is not ok and I will have my attorney address this with you unless you guys make this right...

Read full review

Icon Health and Fitness and La Fitness Pros and Cons

Pros
  • There is no pros
  • What i ordered
  • There are no pros
  • Location
  • Equipment
  • Location near my house
Cons
  • Poor customer service
  • Lack of customer service
  • Poor to non-existent customer service
  • Customer service
  • Management not properly trained
  • Rude staff

Icon Health and Fitness and La Fitness Most Positive Reviews

Top rated reviews
5

Thank you .. Your friendly advisor Brook went out of her way .. Her service is outstanding.. I am thankful and honored...

Read full review
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

Read full review
4.7

I received some parts for an old elipticle machine I had (I now have a new one) and want to return the parts.

Read full review
5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

Read full review

Icon Health and Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

Ordered after Black Friday. Never arrived by Christmas! No one answers the phone. 4 people could not tell me where it...

Read full review
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

Read full review
1

I purchased a Proform treadmill on 11/30. Shipped and arrived in my city on 12/11 - never heard from anyone about...

Read full review
1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

Read full review

Icon Health and Fitness and La Fitness Latest Reviews

Recent published reviews
1.8

Received contact back from customer service that shipping of missing part is delayed. No expected anticipation of...

Read full review
1.8

I have been a regular LA Fitness member and personal training client for about six years. When the pandemic took off in...

Read full review
1.3

I did get a response from Icon Health and Fitness that shipping is delayed and they could not give me an anticipated...

Read full review
No votes

Just today alone at approx 300pm there were 8 men wearing their masks under their chin, refusing to cover both nose and...

Read full review

Icon Health and Fitness and La Fitness Products and Services

Most reviewed product and services
  • Icon Health And Fitness Protection Plan (5 reviews)
  • Icon Health And Fitness Shipping Service (2 reviews)
  • Icon Health And Fitness Part Replacement (2 reviews)
  • La Fitness Membership (450 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)