PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Icon Health and Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Icon Health and Fitness
La Fitness

Icon Health and Fitness and La Fitness Overview

Total reviews 291 2346
Company responses 11 0
Issues resolved 2 14

Icon Health and Fitness and La Fitness Consumer Ratings

Rank
152 out of 947 in Sport Equipment and Accessories category
56 out of 332 in Fitness Centers category
Customer service
114 in category
61 in category
Website
128 in category
35 in category
Product or Service Quality
138 in category
65 in category
Price Affordability
126 in category
73 in category

Icon Health and Fitness and La Fitness Rating Details

Customer service
1.3
(106 reviews)
1.4
(646 reviews)
Reviewer's quote

...Great customer service!..

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...Ive spoken with the GM in the past about it as well as general customer service. They just took our $59. 00 on the 20th...

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Website
1.7
(82 reviews)
2.2
(510 reviews)
Reviewer's quote

...Icon website allows me to check the order status but it does not provide any shipping info. So, I've been trying for over 45 minutes to talk to a human. Now on terminal hold on the phone...

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...Besides this terrible service, there is 0 inf on the website that you have to come 45 min in advance before any class in order to sign up in person. The classes are limited to 14 (!!! which is a lot ) people, so there is no guarantee to make it. As earlier you come, as better your chances...

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Product or Service Quality
1.2
(82 reviews)
1.9
(565 reviews)
Reviewer's quote

...Their customer service is outstanding. I needed some help setting up my subscription and they responded quickly and walked me through what I needed to do. I received a discounted product in exchange for my honest feedback..

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...me to report that the condition of the equipment and facilities has reached an unacceptable level, severely impacting our ability to enjoy and utilize the services provided. First and foremost, the functionality of the equipment is severely compromised, with the majority of machines either non-operational or...

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Price Affordability
2
(73 reviews)
2.1
(537 reviews)
Reviewer's quote

I decided to purchase a new machine due to the cost being approximately the same as the price of the repair. I figured that I would lubricate and tighten the belt as needed and I would not have this problem in the future. WHAT A MISTAKE! Fast-forward to the newer ProForm, I did not have a problem...

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I pay full price on my monthly bill, and if Im late you dont let me work out . I dont pay 20% of my bill so I expect Machines, equipment. Tread mills, and expetially sauna to work...

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Icon Health and Fitness and La Fitness Pros and Cons

Pros
  • There is no pros
  • There are no pros
  • What i ordered
  • Location
  • Location near my house
  • Equipment
Cons
  • Poor customer service
  • Lack of customer service
  • Poor to non-existent customer service
  • Customer service
  • Management not properly trained
  • Unprofessional

Icon Health and Fitness and La Fitness Most Positive Reviews

Top rated reviews
5

What a wonderful company. My Proform Treadmill came quickly. Having this treadmill while the gyms are closed during...

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5

Im not really pissed off but I do have a question about the personal training flyer I received at the LA Fitness I belon...

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5

The company was superb at setting up shipping and making sure I as available to receive the cycle. There had to be a...

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5

I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in...

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Icon Health and Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

I bought a ZT Proform treadmill from *** Sporting goods. Cost:$600. It started acting weird (loud start noise, wouldn't...

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1

I have been a member for more than 7 years!! When they opened it near my neighborhood, I signed up. I like it a lot. I...

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1

I can't begin to explain how frustrating this company is. I would highly recommend that you NEVER buy any equipment...

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1

I have been with LA fitness for over 10 years and honestly it has always been a great experience. This location (20443...

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Icon Health and Fitness and La Fitness Latest Reviews

Recent published reviews
No votes

motor quit working after 5 years of limited use 30 minutes of use per day. Don"t tell me what to write and how much to...

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No votes

The Hot Tub at some of the facilities in Michigan have been inoperable for nearly to months! Now as one of the members...

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2.2

I called to have someone replace the motor on my treadmill. I have had it for over 5 years, I know what it should sound...

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No votes

lousy service & unprofessional staff. steam room not in service for 2 weeks now. not any of the employees have the...

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