PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keurig and Icoffee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keurig
Icoffee

Keurig and Icoffee Overview

Total reviews 466 97
Company responses 0 0
Issues resolved 2 0

Keurig and Icoffee Consumer Ratings

Rank
184 out of 1813 in Appliances and Electronics category
171 out of 1813 in Appliances and Electronics category
Customer service
98 in category
224 in category
Product or Service Quality
133 in category
159 in category
Price Affordability
265 in category
184 in category
Website
147 in category
329 in category

Keurig and Icoffee Rating Details

Customer service
2.1 (181 reviews)
1.4 (36 reviews)
Reviewer's quote

...I called customer service and talked to a tech rep who had me do several different things, none of which had any effect. He then told me that if I supplied him with proof of purchase and proof of delivery they would send a replacement. I did that on July 30...

Read full review

...These machines are somewhat pricey and am disappointed that it is having an issue in just a little over a year (several Kuerigs in the family still going strong after 7-8 years) and cannot reach any customer service people. Any words of wisdom would be greatly appreciated..

Read full review
Product or Service Quality
2 (179 reviews)
2 (40 reviews)
Reviewer's quote

...Lousy product for a company that has a persona of being somewhat uppety, upscale, better than everyone else. Your coffee makers stink! They never work right. i’m Afraid it’s time to sign off on Keurig...

Read full review

Well since this *** company is already out of business I guess I only get my turn here to vent and say that this product sucks and they should be ashamed of themselves. The pump just burned out after a year of light usage apparently because I just did all the paperclip reaming, vinegar streaming...

Read full review
Price Affordability
2.5 (172 reviews)
2.9 (38 reviews)
Reviewer's quote

...plus the aggravation of lugging home jugs of water? May I echange it for another brewer that is older technology and receive a refund for the difference in price (since mine was far more expensive)? Keurig: NO! Unfortunately, this machine is not a typical Keurig machine. It didn't and WON'T DIE! I could by now have purchased a new machine (which will be ANY BRAND BESIDES KEURIG) by using the $$...

Read full review

I have one of the original ICoffee makers. Had it for years and am tired of it brewing as slow as molasses.

Read full review
Website
2.6 (164 reviews)
1.9 (38 reviews)
Reviewer's quote

Your website is horrible I gave all the correct addresses for my billing credit card but wanted it shipped to another address your site would not allow it I called and spoke with a representative he could not get it done either your site is horrible Im going to go buy this somewhere else youve just...

Read full review

I was going to contact customer service about the issue, but the website is empty. I did notice at Walmart where I purchased it, there were no iCoffee machines on display or in boxes for sale. I'm disappointed that my machine no longer makes good coffee, and I can't contact anyone to try to resolve...

Read full review

Keurig and Icoffee Pros and Cons

Pros
  • Convenience of single brew
  • Convenience of 1 cup of coffee at a time
  • Old keurig machine
  • Ease of use
  • Machine when it worked
  • Hot coffee
Cons
  • Customer service
  • Indifference to client needs
  • Redundant defects
  • Service
  • Quality
  • No customer service

Keurig and Icoffee Most Positive Reviews

Top rated reviews
5

It seems to me the pump is bad or cloged. This would involve undoing the the system. It pumps drips and stops? What can...

Read full review
5

When we got less than stellar service at Keurig about our coffee pot issues, we did what we said we'd do. Dropped...

Read full review
5

I contacted Keurig after I purchased a new brewer that was leaving a very strange taste no matter what coffee I used,...

Read full review
5

Need another ICoffee machine for camper. I have had the current one for 3 years never a problem, accepts ALL coffee...

Read full review

Keurig and Icoffee Most Critical Reviews

Lowest rated reviews
1

I recently placed an order with Keurig for my K-cups and the exact same thing happened to me as above. The only...

Read full review
1

Obviously the designer of the ICOFFEE express has limited understanding of sanitation processes. This ridiculous device...

Read full review
1

I thought I had a auto fill order that I have filled out twice and found out it was cancelled again. So placed my order...

Read full review
1

I bought a I coffee pot at Menards in Danville illinous 8 months ago up until now it has worksed great, but now when I...

Read full review

Keurig and Icoffee Latest Reviews

Recent published reviews
No votes

On October 9th I was charged twice for my auto shipment in the amount of $79 and change. I was told that a email had...

Read full review
No votes

Could not find where to order a Icoffee filter cup. Love my machine tho..

Read full review
1

I want coffee when I want it not on that rare occasion that the brewer decides to work.I have cleaned descaled done...

Read full review
1.5

water per cup gets lower and lower clean often

Read full review

Keurig and Icoffee Products and Services

Most reviewed product and services
  • Keurig Coffee Maker (141 reviews)
  • Keurig 2.0 Coffee Maker (38 reviews)
  • Keurig Customer Care (15 reviews)
  • Icoffee Coffee Maker (27 reviews)
  • Icoffee Davinci Coffee Maker (15 reviews)
  • Icoffee Opus Coffee Maker (11 reviews)