PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Ice Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Ice Vacations

Travelocity and Ice Vacations Overview

Total reviews 846 22
Company responses 0 0
Issues resolved 1 0

Travelocity and Ice Vacations Consumer Ratings

Rank
123 out of 586 in Travel Agencies category
102 out of 586 in Travel Agencies category
Customer service
111 in category
69 in category
Website
102 in category
96 in category
Exchange, Refund and Cancellation Policy
74 in category
81 in category
Product or Service Quality
92 in category
45 in category

Travelocity and Ice Vacations Rating Details

Customer service
1.1 (222 reviews)
1.5 (10 reviews)
Reviewer's quote

Absolutely worst customer service experience in my 57 years. I hope to hear from someone regarding this. Federal Trade Commission should shut you down..

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...Asked for a refund as they were unable to provide service I believe under consumer law I am entitled to refund, they however just want me to swap to a different product. NO help when I asked for refund..

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Website
1.6 (210 reviews)
1.8 (6 reviews)
Reviewer's quote

Nothing happened No resonse Not able to gain account access I think expedia ISalso travelocity Five attempts to reset password to gain account access and no auto response occured Gave up and went to different website..

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Slick sales rep convinced me i could still utilize two for one cruise deal as a aingle mum with my kids. Turns out i can't. Asked for a refund of initial $162 payment and cancelled future payments. They gave me the run around... not returning calls etc. And then blatantly refused refund even though...

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Exchange, Refund and Cancellation Policy
1.2 (195 reviews)
1.2 (6 reviews)
Reviewer's quote

...i returned rental car 5 days earlier and you wont refund the remainder of non use of car..

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...Ice continues to state they cant get a refund due to the cruise company. I have had subsequent sales calls from Ice to sell me a new package of travel vouchers When you wont refund or honour the vouchers I have purchased previously. 9,400 spent on the cruise...

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Product or Service Quality
1.3 (181 reviews)
2 (8 reviews)
Reviewer's quote

I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

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...I have phoned Alison requesting a refund of my money as their service at a cost of $599. 00 is not as quoted over the phone. I earlier this year did book a cruise thru Cruise mega store and this is where ICE got my and my partners details from...

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Travelocity and Ice Vacations Pros and Cons

Pros
  • Will never use again
  • Website
  • E-mail confirmation
  • Nil
Cons
  • Poor customer service
  • Long wait times on phone
  • Support for problems
  • Took my money no trip
  • It is a scam
  • Lack of service not able to supply service

Travelocity and Ice Vacations Most Positive Reviews

Top rated reviews
4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...

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4.7

Just want to know when my account will be credited back the $308

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3.3

To be honest my personal opinion is that yous should immediately stop being a travel agency and start being an ice...

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Travelocity and Ice Vacations Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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1

I am soooo angry right now I think there is probably smoke coming out of my ears. I called ICE to book a vacation...

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Travelocity and Ice Vacations Latest Reviews

Recent published reviews
1

Nothing happened
No resonse
Not able to gain account access
I think expedia ISalso travelocity
Five attempts to reset passwo...

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1

Cruise was booked in October 2019 for departure May 2020.
Ice continues to state they cant get a refund due to the cruise...

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2.6

My trip was cut short due to urgent home issues..i returned rental car 5 days earlier and you wont refund the remainder...

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1

They now have my money paid for "certificates" that are useless- no one cruising anywhere.
They also have my cruise depos...

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Travelocity and Ice Vacations Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Room Booking (50 reviews)
  • Travelocity Vacation Package (27 reviews)
  • Ice Vacations Buy One Get Two Free Deal (5 reviews)
  • Ice Vacations Coupon (2 reviews)
  • Ice Vacations Travel Advertisement (2 reviews)