PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Ice Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Ice Vacations

Travelocity and Ice Vacations Overview

Total reviews 916 23
Company responses 0 0
Issues resolved 2 0

Travelocity and Ice Vacations Consumer Ratings

Rank
123 out of 604 in Travel Agencies category
96 out of 604 in Travel Agencies category
Customer service
121 in category
79 in category
Website
119 in category
102 in category
Exchange, Refund and Cancellation Policy
83 in category
104 in category
Product or Service Quality
101 in category
54 in category

Travelocity and Ice Vacations Rating Details

Customer service
1.1 (254 reviews)
1.5 (11 reviews)
Reviewer's quote

I literally have tried to contact customer service for assistance with my upcoming reservation via the website, via the variety of phone numbers listed, put on hold for hours, told I can't get help from an agent via the chat box, and it has been 4 hours and still no HUMAN has assisted me. I will...

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...Asked for a refund as they were unable to provide service I believe under consumer law I am entitled to refund, they however just want me to swap to a different product. NO help when I asked for refund..

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Website
1.6 (236 reviews)
1.8 (6 reviews)
Reviewer's quote

...I was told I can use them myself through the website which I cannot. They expire in august and I swear they do this on purpose to steal your money !..

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Slick sales rep convinced me i could still utilize two for one cruise deal as a aingle mum with my kids. Turns out i can't. Asked for a refund of initial $162 payment and cancelled future payments. They gave me the run around... not returning calls etc. And then blatantly refused refund even though...

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Exchange, Refund and Cancellation Policy
1.2 (222 reviews)
1.1 (7 reviews)
Reviewer's quote

...The Travelocity agent promised to refund money to my account in 12 weeks. Still no info about money, and they stopped answering calls. Called several times and sat on hold for 2-3 hours..

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Unable to get refund to cruise booking even though all cruising has been stopped by the Australian government due to the panademic..

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Product or Service Quality
1.3 (210 reviews)
1.9 (9 reviews)
Reviewer's quote

...Where has our customer service gone? I still havent spoken to anyone..

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...I have phoned Alison requesting a refund of my money as their service at a cost of $599. 00 is not as quoted over the phone. I earlier this year did book a cruise thru Cruise mega store and this is where ICE got my and my partners details from...

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Travelocity and Ice Vacations Pros and Cons

Pros
  • Will never use again
  • Reasonable pricing
  • Website
  • Nil
Cons
  • Poor customer service
  • Long wait times on phone
  • Long waits for calls
  • Took my money no trip
  • Lack of service not able to supply service
  • It is a scam

Travelocity and Ice Vacations Most Positive Reviews

Top rated reviews
5

There was a mix up with rental reservations due to different last name used. But I was contacted next day from...

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5

I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...

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4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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3.3

To be honest my personal opinion is that yous should immediately stop being a travel agency and start being an ice...

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Travelocity and Ice Vacations Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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1

I am soooo angry right now I think there is probably smoke coming out of my ears. I called ICE to book a vacation...

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Travelocity and Ice Vacations Latest Reviews

Recent published reviews
1

I tried to book a room online they gave me one price and when I went to book it they gave me a higher price that false...

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2.1

Unable to get refund to cruise booking even though all cruising has been stopped by the Australian government due to...

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1

We had to cancel a trip in October of 2020, canceled way in advance are were told we had a year to use our...

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1

Cruise was booked in October 2019 for departure May 2020.
Ice continues to state they cant get a refund due to the cruise...

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