PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Ice Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ice Vacations

Travelocity and Ice Vacations Overview

Total reviews
Company responses
Issues resolved

Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 655 reviews. It is 637 reviews more than Ice Vacations received since Mar 3, 2016.

Travelocity and Ice Vacations Consumer Ratings

118 out of 667 in Travel Agencies category
74 out of 667 in Travel Agencies category
Customer service
110 in category
62 in category
97 in category
79 in category
101 in category
67 in category

According to consumer ratings and reviews, Ice Vacations ranks 44 points higher in the Travel Agencies category than Travelocity. People gave Travelocity 1.1 stars for Customer service criterion in Travel Agencies category and it is 148 points higher than the worst rated brand in this category. At the same time, Ice Vacations was rated 1.6 stars for Customer service criterion in this category and it is 196 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ice Vacations has a higher rating than Travelocity. Regarding Staff criterion, consumers gave Travelocity 1.2 stars and it is 61% greater than other in category. Ice Vacations however was rated 1.7 stars and it is 74% greater than other in category.

Travelocity and Ice Vacations Rating Details

Customer service
1.1 (135 reviews)
1.6 (8 reviews)
Reviewer's quote

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..


...I have phoned Alison requesting a refund of my money as their service at a cost of $599. 00 is not as quoted over the phone. I earlier this year did book a cruise thru Cruise mega store and this is where ICE got my and my partners details from...

David P
1.7 (133 reviews)
2 (5 reviews)
Reviewer's quote

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B

Slick sales rep convinced me i could still utilize two for one cruise deal as a aingle mum with my kids. Turns out i can't. Asked for a refund of initial $162 payment and cancelled future payments. They gave me the run around... not returning calls etc. And then blatantly refused refund even though...

Victoria N
1.2 (123 reviews)
1.7 (6 reviews)
Reviewer's quote

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

To be honest my personal opinion is that yous should immediately stop being a travel agency and start being an ice rehab.

Pingping M

Travelocity and Ice Vacations Pros and Cons

  • Will never use again
  • E-mail confirmation
  • Website
No votes
  • Poor customer service
  • Outright lies
  • Huge hassle
  • It is a scam
  • Took my money no trip
  • This booking has been terrible

Travelocity and Ice Vacations Most Positive Reviews

Top rated reviews

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....


I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...

Travelocity and Ice Vacations Most Critical Reviews

Lowest rated reviews

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...


Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the...

Travelocity and Ice Vacations Latest Reviews

Recent published reviews

we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous...

Read all 655 reviews

Call for Government investigation into I.C.E. Travel and the Rocky Mountaineer scam. When booking through I.C.E. a...

Read all 18 reviews

Travelocity and Ice Vacations Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)
  • Ice Vacations Buy One Get Two Free Deal (4 reviews)
  • Ice Vacations Customer Care (2 reviews)
  • Ice Vacations Travel Advertisement (2 reviews)