PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ice Vacations and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ice Vacations

Ice Vacations and Travelocity Overview

Total reviews
Company responses
Issues resolved

Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 646 reviews. It is 628 reviews more than Ice Vacations received since Mar 3, 2016.

Ice Vacations and Travelocity Consumer Ratings

72 out of 696 in Travel Agencies category
118 out of 696 in Travel Agencies category
Customer service
59 in category
109 in category
Product or Service Quality
34 in category
85 in category
66 in category
97 in category

According to consumer ratings and reviews, Ice Vacations ranks 46 points higher in the Travel Agencies category than Travelocity. People gave Ice Vacations 1.6 stars for Customer service criterion in Travel Agencies category and it is 196 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ice Vacations has a higher rating than Travelocity. Regarding Staff criterion, consumers gave Ice Vacations 1.7 stars and it is 74% greater than other in category. Travelocity however was rated 1.2 stars and it is 62% greater than other in category.

Ice Vacations and Travelocity Rating Details

Customer service
1.6 (8 reviews)
1.1 (132 reviews)
Reviewer's quote

...I have phoned Alison requesting a refund of my money as their service at a cost of $599. 00 is not as quoted over the phone. I earlier this year did book a cruise thru Cruise mega store and this is where ICE got my and my partners details from...

David P

...Worse customer service anywhere..

Product or Service Quality
2.1 (7 reviews)
1.3 (111 reviews)
Reviewer's quote

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the phone calls but apparently wouldn't release the recordings. Guess they'll have to now that I've got the ACCC on side...


We have used them for decades and have always been very happy. Recently they weren't showing all flights to a destination, so we tried eDreams (eNightmares). We will never go back there again. When an airline cancelled their flight, eDreams would only refund the wholesale cost of the ticket. They...

1.7 (6 reviews)
1.2 (122 reviews)
Reviewer's quote

Slick sales rep convinced me i could still utilize two for one cruise deal as a aingle mum with my kids. Turns out i can't. Asked for a refund of initial $162 payment and cancelled future payments. They gave me the run around... not returning calls etc. And then blatantly refused refund even though...

Victoria N

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

Ice Vacations and Travelocity Pros and Cons

No votes
  • Will never use again
  • E-mail confirmation
  • Website
  • It is a scam
  • Took my money no trip
  • This booking has been terrible
  • Poor customer service
  • Outright lies
  • Huge hassle

Ice Vacations and Travelocity Most Positive Reviews

Top rated reviews

I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...


I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Ice Vacations and Travelocity Most Critical Reviews

Lowest rated reviews

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the...


I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Ice Vacations and Travelocity Latest Reviews

Recent published reviews

Call for Government investigation into I.C.E. Travel and the Rocky Mountaineer scam. When booking through I.C.E. a...

Read all 18 reviews

As we don't know need to get itenary visa

Read all 646 reviews

Ice Vacations and Travelocity Products and Services

Most reviewed product and services
  • Ice Vacations Buy One Get Two Free Deal (4 reviews)
  • Ice Vacations Customer Care (2 reviews)
  • Ice Vacations Travel Advertisement (2 reviews)
  • Travelocity Flight Booking (137 reviews)
  • Travelocity Customer Care (48 reviews)
  • Travelocity Room Booking (30 reviews)