PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ice Vacations and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ice Vacations
Travelocity

Ice Vacations and Travelocity Overview

Total reviews 23 954
Company responses 0 0
Issues resolved 0 3

Ice Vacations and Travelocity Consumer Ratings

Rank
97 out of 825 in Travel Agencies category
151 out of 825 in Travel Agencies category
Customer service
78 in category
121 in category
Value for money
98 in category
84 in category
Product or Service Quality
52 in category
105 in category
Price Affordability
131 in category
113 in category

Ice Vacations and Travelocity Rating Details

Customer service
1.5 (11 reviews)
1.1 (274 reviews)
Reviewer's quote

...Asked for a refund as they were unable to provide service I believe under consumer law I am entitled to refund, they however just want me to swap to a different product. NO help when I asked for refund..

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When I tried calling on Thursday, June 3, 2021, I was either on hold or speaking to 3 customer service agents for over 5 hours to get my request resolved. During my third call back from Ashish (602) 466-****, he explained he made an error in my booking to extend my travel from July 1st to 3rd...

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Value for money
1.5 (10 reviews)
1.6 (183 reviews)
Reviewer's quote

...Report to ur bank if having money debited as not a registered company but at least the Bank May be able to get part of it back..

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...I cant reach anyone to refund me the money that was incorrectly charged..

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Product or Service Quality
1.9 (9 reviews)
1.3 (234 reviews)
Reviewer's quote

...I have phoned Alison requesting a refund of my money as their service at a cost of $599. 00 is not as quoted over the phone. I earlier this year did book a cruise thru Cruise mega store and this is where ICE got my and my partners details from...

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No one will answer me and I am stranded by your service. HELP ME PLEASE????? I have been on hold for two hours, hung up on, lied to and left stranded in an airport because of Travelocity horrible service. NO ONE ANSERS CALLS or Questions..

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Price Affordability
1.8 (8 reviews)
1.9 (194 reviews)
Reviewer's quote

Unable to get refund to cruise booking even though all cruising has been stopped by the Australian government due to the panademic.

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I need to change a flight first call was on hold for 54 minutes and was disconnected called back was on hold for 20 minutes found out the price which was $171 and was disconnected again. Called back a third time and was put on hold and hung up on. Called a fourth time and after another 35 minutes...

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Ice Vacations and Travelocity Pros and Cons

Pros
  • Nil
  • Will never use again
  • Reasonable pricing
  • Website
Cons
  • Took my money no trip
  • Lack of service not able to supply service
  • It is a scam
  • Poor customer service
  • Long wait times on phone
  • Support for problems

Ice Vacations and Travelocity Most Positive Reviews

Top rated reviews
5

I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...

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5

There was a mix up with rental reservations due to different last name used. But I was contacted next day from...

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3.3

To be honest my personal opinion is that yous should immediately stop being a travel agency and start being an ice...

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4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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Ice Vacations and Travelocity Most Critical Reviews

Lowest rated reviews
1

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

I am soooo angry right now I think there is probably smoke coming out of my ears. I called ICE to book a vacation...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Ice Vacations and Travelocity Latest Reviews

Recent published reviews
2.1

Unable to get refund to cruise booking even though all cruising has been stopped by the Australian government due to...

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1

I wanted to stay in north canton and that is what the hotel said for the city. When I received my confirmation it said...

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1

Cruise was booked in October 2019 for departure May 2020.
Ice continues to state they cant get a refund due to the cruise...

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No votes

I CAN'T REACH ANYONE AT TRAVELOCITY, AND I WOULD LIKE TO RECEIVE A CALL FROM TRAVELOCITY TO RESOLVE MY CANCELATION

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