PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ice Vacations and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ice Vacations
Travelocity

Ice Vacations and Travelocity Overview

Total reviews 20 830
Company responses 0 0
Issues resolved 0 1

Ice Vacations and Travelocity Consumer Ratings

Rank
79 out of 577 in Travel Agencies category
120 out of 577 in Travel Agencies category
Value for money
88 in category
76 in category
Customer service
65 in category
113 in category
Product or Service Quality
32 in category
90 in category
Price Affordability
113 in category
99 in category

Ice Vacations and Travelocity Rating Details

Value for money
1.5 (8 reviews)
1.6 (136 reviews)
Reviewer's quote

...Report to ur bank if having money debited as not a registered company but at least the Bank May be able to get part of it back..

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They did not find my reservations and charmed more money..

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Customer service
1.6 (8 reviews)
1.1 (216 reviews)
Reviewer's quote

...I have phoned Alison requesting a refund of my money as their service at a cost of $599. 00 is not as quoted over the phone. I earlier this year did book a cruise thru Cruise mega store and this is where ICE got my and my partners details from...

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...THEY LIE AND DO NOT HAVE any customer service, they never even listened, after hours on chat site, cant contact the, Worst company ever, I travel often both personal and the business i own. they seem to treat customers like dirt, crooked sleazy , never use them . Never..

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Product or Service Quality
2.1 (7 reviews)
1.3 (175 reviews)
Reviewer's quote

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the phone calls but apparently wouldn't release the recordings. Guess they'll have to now that I've got the ACCC on side...

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...Travelocity needs to change the name of their customer service to Good Luck!..

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Price Affordability
1.8 (6 reviews)
2 (151 reviews)
Reviewer's quote

Slick sales rep convinced me i could still utilize two for one cruise deal as a aingle mum with my kids. Turns out i can't. Asked for a refund of initial $162 payment and cancelled future payments. They gave me the run around... not returning calls etc. And then blatantly refused refund even though...

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I need to change a flight first call was on hold for 54 minutes and was disconnected called back was on hold for 20 minutes found out the price which was $171 and was disconnected again. Called back a third time and was put on hold and hung up on. Called a fourth time and after another 35 minutes...

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Ice Vacations and Travelocity Pros and Cons

Pros
No votes
  • Will never use again
  • Website
  • E-mail confirmation
Cons
  • It is a scam
  • Took my money no trip
  • This booking has been terrible
  • Poor customer service
  • Long wait times on phone
  • Support for problems

Ice Vacations and Travelocity Most Positive Reviews

Top rated reviews
5

I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...

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4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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3.3

To be honest my personal opinion is that yous should immediately stop being a travel agency and start being an ice...

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4.7

Just want to know when my account will be credited back the $308

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Ice Vacations and Travelocity Most Critical Reviews

Lowest rated reviews
1

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

I am soooo angry right now I think there is probably smoke coming out of my ears. I called ICE to book a vacation...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Ice Vacations and Travelocity Latest Reviews

Recent published reviews
No votes

I got talked into buying a $400 voucher to supposedly give me a deal to pay for 1 passenger for a cruise n the other...

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1.3

We booked a rental car due to PANDEMIC, Wanted to add days or cancel. the lead on their site says " Free cancel "...

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No votes

once they have your bank details - goodbye money.
and its impossible to contact them

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No votes

I need my refund for the cancellation

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Ice Vacations and Travelocity Products and Services

Most reviewed product and services
  • Ice Vacations Buy One Get Two Free Deal (4 reviews)
  • Ice Vacations Travel Advertisement (2 reviews)
  • Ice Vacations Coupon (2 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Customer Care (63 reviews)
  • Travelocity Room Booking (49 reviews)