PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primo Water and Ice Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primo Water
Ice Mountain

Primo Water and Ice Mountain Overview

Total reviews
148
11
Company responses
0
0
Issues resolved
0
0

Primo Water and Ice Mountain Consumer Ratings

Rank
6 out of 163 in Food category
4 out of 163 in Food category
Value for money
4 in category
9 in category
Product or Service Quality
7 in category
12 in category
Price Affordability
6 in category
4 in category
Exchange, Refund and Cancellation Policy
5 in category
2 in category

Primo Water and Ice Mountain Rating Details

Value for money
2.4 (58 reviews)
1 (1 review)
Reviewer's quote

Lost money on machines an another machine did not fill up water all the way only gave me half..

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I’ve been drinking Ice Mountain Water like forever! Since then I’ve been doctoring because of constant diarrhea !I’ve been testing for 2 years to find the cause and finally narrowed it down to Ice Mountain water! I changed over to Nestle’s Pure Life drinking water and the diarrhea has finally...

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Product or Service Quality
2.1 (56 reviews)
1.3 (3 reviews)
Reviewer's quote

Call service line. Had me double check all lines were connected. That didn’t work...

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Hi! I purchased a 24 pack of ice mountain water bottles. I froze a few to enjoy the water cold. I tasted it and it tasted like unfiltered sink water. I gave it to others to try and everyone agreed and said it tasted like poison. The waters are not spoiled because I just purchased them in the past...

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Price Affordability
2.7 (47 reviews)
3.3 (3 reviews)
Reviewer's quote

First, there are never any tickets for exchange; second, the case for new 5 gallon filled bottles is always empty; third, no one at Walmart knows the correct price for the new bottles (when ever I'm lucky enough to find any full bottles, I've been charged anywhere from $6. 98 to $7. 50 a bottle)...

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My family had been drinking your product for about week now and after consuming some of the water we notice everyone had become ill with headaches and sick to the stomach. I was attempting to place water in the refrigerator and notice that it was white particles flowing in the water. I thought it...

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Exchange, Refund and Cancellation Policy
1.9 (45 reviews)
3 (2 reviews)
Reviewer's quote

...I would really like to continue using this water, but it's too expensive at $7 a bottle exchange. I don't think the refill stations are cleaned often enough..

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I purchased your water at Kroger's. On this case of water had a website to contact for a coupon for free 8pk of flavored spring water. I received the coupon with a letter stating Ice mountain flavor water was not available. So you sent coupons for Deer Park flavored water. However this too isn't...

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Primo Water and Ice Mountain Pros and Cons

Pros
  • Great water
  • Water tasted great
  • Quality of water
No votes
Cons
  • Water all over the floors
  • Lack of supply
  • Being tricked into thinking i would get my return money back
  • Raspberry lime sparkling water

Primo Water and Ice Mountain Most Positive Reviews

Top rated reviews
5

Primo water cooler never has broke on me and my family i can always trust it. we can trust it because we have had ours...

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5

My family had been drinking your product for about week now and after consuming some of the water we notice everyone...

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5

I bought a bottom loader Primo water dispenser about a month ago at Lowe's. The water pump suddenly stopped working...

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3.8

Hi! I purchased a 24 pack of ice mountain water bottles. I froze a few to enjoy the water cold. I tasted it and it...

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Primo Water and Ice Mountain Most Critical Reviews

Lowest rated reviews
1

Just went to my local Walmart to refill NOT exchange my Primo Water bottles. After filing them up I discovered that...

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1.1

I purchased your water at Kroger's. On this case of water had a website to contact for a coupon for free 8pk of...

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1

I bought a primo bottom loader water cooler it also Wiil give u hot water for tea etc. I had it for 6. Months and both...

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1.7

I’ve been drinking Ice Mountain Water like forever! Since then I’ve been doctoring because of constant diarrhea !
I’ve be...

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Primo Water and Ice Mountain Latest Reviews

Recent published reviews
1.5

My unit is shooting water out of the overflow hole.. if there are so many people with this same issue why hasnt someone...

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No votes

I guess nothing can be done, after talking to someone at your company last week

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5

Water dispenser not pumping water at all. Called customer service and they resolved the issue fast wwby sending me a...

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No votes

I went to the store to use my free coupon for the water and the coupon came up as an error so they could not honor my...

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Primo Water and Ice Mountain Products and Services

Most reviewed product and services
  • Primo Water Bottled Water (34 reviews)
  • Primo Water Water Dispenser (28 reviews)
  • Primo Water Dispenser (18 reviews)
  • Ice Mountain Sparkling Bottled Water (2 reviews)
  • Ice Mountain Bottled Water (1 review)
  • Ice Mountain Coupon (1 review)