PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iboats and West Marine as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iboats

Iboats

Has Verified Representatives
3.1
Iboats
West Marine

Iboats and West Marine Overview

Total reviews
148
115
Company responses
0
0
Issues resolved
0
1

Iboats and West Marine Consumer Ratings

Rank
10 out of 204 in Water Transport category
33 out of 204 in Water Transport category
Website
14 in category
34 in category
Price Affordability
10 in category
35 in category
Turnaround Time
10 in category
25 in category
Customer service
12 in category
29 in category

Iboats and West Marine Rating Details

Website
3.3 (83 reviews)
2.6 (37 reviews)
Reviewer's quote

...Their website said they were in stock. Weeks late the order still said "Processing". I start sending emails asking for a status report...

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The website said the motor would be shipped direct from manufacturer and I would receive a call from a transport company when the outboard was on its way. Promised in 5 to 7 working days. Four days after I ordered the motor I got and email and call from west marine saying I needed to contact them...

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Price Affordability
3.5 (83 reviews)
2.5 (32 reviews)
Reviewer's quote

The company iBoats advertises a price match guarantee to its competitors, and I have successfully placed orders with them in the past, so for the purchase of a marine ac, I decided to use them. I called their customer service line on a Monday, and talked with a customer service representative. The...

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...Great response and quick delivery with the best price around. BUT on arrival, the antenna on the EPIRB had been rubbing in its sealed box and some of its insulation was worn off. I didn't want to take a chance on something that could save my life...

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Turnaround Time
3 (82 reviews)
1.8 (34 reviews)
Reviewer's quote

...If they would have just been up front it would not be a big deal, instead they wasted a bunch of time after assuring me they had the product in stock. At least the return was prompt, which is the only positive out of this experience. In short: This place sucks..

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...This is the second time in less than a year having issues were as a customer I was treated like a criminal..

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Customer service
2.7 (80 reviews)
1.6 (45 reviews)
Reviewer's quote

...POOREST CUSTOMER SERVICE AND SUPPORT EVER!!!!!..

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...Luckily they still have great customer service at their Pinecrest store. Being that it’s a bit away I have taken my business elsewhere. By the way I used to spend around $200k per year at that store..

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Iboats and West Marine Pros and Cons

Pros
  • Website ease of use
  • Price
  • Customer service was fantastic
  • Way they fixed my problem
  • No complaints
  • Good quality
Cons
  • Customer service
  • Incomplete order
  • Delivery
  • Customer service
  • Management staff
  • Product is unavailable after purchase

Iboats and West Marine Most Positive Reviews

Top rated reviews
5

Great experience. Very Fast delivery.

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5

I purchased a pair of West Marine sailing gloves a long time ago, maybe a year and a half two years. One only one of t...

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5

Awesome price and shipping,Best price online!

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5

Pinecrest store has no air. And the poor WM workers are still working in that heat. The boss or bosses better give them...

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Iboats and West Marine Most Critical Reviews

Lowest rated reviews
1

Ordered parts for a downed customer boat on a Wednesday. Promised the boat back prior to the weekend and paid a hefty...

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1

Don't ever purchase ANY of their products that promise a Rebate Coupon. They use a separate Company to process your...

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1

I ordered a bow stop from iBoat but realized right after I placed the order that it was the wrong size. I immediately...

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1

Working trying to get the boat ready to go in the water, my husband discovers that he bought the wrong color trilux 333....

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Iboats and West Marine Latest Reviews

Recent published reviews
1.5

I ordered a box anchor from them and waited for 2 weeks before it arrived. It was missing hardware and instructions. The...

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3.6

Dear Ken Seipel,
Your company website open letter states that West Marine is concerned about COVID-19 and every precautio...

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No votes

Glad I found this site I was about to put in an order

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No votes

Violations of the ADA laws! I was refused access to the Newport Beach, Calif location because I didn't have a mask. I...

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Iboats and West Marine Products and Services

Most reviewed product and services
  • Iboats Shipping Service (34 reviews)
  • Iboats Customer Care (26 reviews)
  • West Marine Manager (19 reviews)
  • West Marine Shipping Service (18 reviews)
  • West Marine Customer Care (15 reviews)