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Iberostar

Hotels and Resorts
  • 5 ISSUES RESOLVED
  • 114 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $11.5K AVERAGE LOSS
2.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
  • Love the hotel 7
  • Restaurant service staff 2
  • Location 2
  • Food 2
  • Excellent 2

Customers don't like

  • Lied and scammed us4
  • Hate the club3
  • Flat out lied to us to sell us a membership3
  • Usage of the membership clube2
  • Iberostar the club salespeople2
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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1106 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $431 AVERAGE LOSS
1.3
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Website 1

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround8
  • Poor phone service6
  • Agents unwilling to help5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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