PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Qatar Airways and Iberia Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Qatar Airways
Iberia Airlines

Qatar Airways and Iberia Airlines Overview

Total reviews 123 61
Company responses 0 0
Issues resolved 0 0

Qatar Airways and Iberia Airlines Consumer Ratings

Rank
44 out of 450 in Transport category
165 out of 450 in Transport category
Customer service
35 in category
83 in category
Website
38 in category
119 in category
Exchange, Refund and Cancellation Policy
39 in category
91 in category
Billing Practices
27 in category
100 in category

Qatar Airways and Iberia Airlines Rating Details

Customer service
1.9 (24 reviews)
1.2 (24 reviews)
Reviewer's quote

I dont know where to begin on my frustration and how the ground passenger agents have no customer service ediquit in how to treat customers. Since my trip from Boston to Islamabad on Sept 4 and my return on Oct 20th the experience was absolutely terrible. First I lost my first flight on the third...

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...Their customer service were rude and would hang up on me. I just want my money back to pay my bills..

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Website
2.6 (20 reviews)
1.4 (23 reviews)
Reviewer's quote

its 2 days before my flight and there is no way to find someone or someway to change the date! their call center is off and the website does not allow me to change my flight date..

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They billed me for a ticket that the website said the payment wouldn't go through (3 times). I found out after I made another reservation and then saw two itineraries and confirmation numbers. So I called Iberia...

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Exchange, Refund and Cancellation Policy
1.8 (19 reviews)
1.1 (19 reviews)
Reviewer's quote

Was advised will get my money back but Qatar Airways also charged my card twice so now out of pocket as awaiting refund rubbish customer service ring they don't answer phone for ages emailed so many times still haven't got my refund send all relevant documents just let me know if processed refund...

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...But: Still no refund until this day. Iberia's so called customer care has no telephone number(!). Can you imagine that a customer care department has no telephone number??...

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Billing Practices
2.3 (16 reviews)
1.2 (18 reviews)
Reviewer's quote

I hope you understand our position and situation but 2 October all things confirm hotel booking and ticket but flight cancel so me paid more money for hotel quarantine booking and other airways ticket. Can I claim for extra money to Qatar Airways.

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I bought a ticket trhu internet and they sent w a wrong date (30/12/20 instead of 30/12/19, so after I came back plus the day was monday that correspond to 30/12/19). I tried to solve the problem bcz we need the ticket urgent for the visa but it was impossible to contact them. The international...

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Qatar Airways and Iberia Airlines Pros and Cons

Pros
  • Comfort
  • No flight
  • Wide network
  • Nonthing
  • Good value - allow stop-over in madrid
  • Flight
Cons
  • No response from customer care center
  • No processes
  • No flight
  • Customer service
  • Does not keep on schedule
  • Unresponsibility

Qatar Airways and Iberia Airlines Most Positive Reviews

Top rated reviews
5

Under corona issues &;;;;; my country airport closed,

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3.3

My husband and I flew from Florence to Madrid with Iberia Airlines,
We arrived in Madrid 6 hours late having been taken...

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5

I booked my flight with u guys i saw it says flight rescheduled but ticket agent told me its canceled now i can see the...

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No votes

Qatar Airways and Iberia Airlines Most Critical Reviews

Lowest rated reviews
1

I had an awful experience with both Qatar Airways / Hamad International Airways in Doha. I had a short connection in Qat...

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1

This airline sucks! Try calling them..you'll always get a busy signal. If your determined and have the time to call and...

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1

Cant reach out to the customer service people after calling for 4 hours. They have only 2 numbers to reach out.

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1

I purchased unaccompanied minor tickets for my daughter to travel alone to Spain 4 months advance of her trip. The Iberi...

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Qatar Airways and Iberia Airlines Latest Reviews

Recent published reviews
No votes

It asked me to call customer service, but the call didnt work .

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1

Terrible Iberia app and website. Tried filing compliant online and system rejected...I can go on and on. Just dont fly...

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No votes

I have a work permit visa for the Maldives and I am supposed to travel on the 3rd of November,
I am leaving from Beirut a...

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1

My fight was cancelled on March 25 but I have not received my $107.50 refund back yet. I was told it would take 45 days...

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Qatar Airways and Iberia Airlines Products and Services

Most reviewed product and services
  • Qatar Airways Flight Booking (11 reviews)
  • Iberia Airlines Flight (18 reviews)
  • Iberia Airlines Flight Booking (10 reviews)
  • Iberia Airlines Baggage Policy (9 reviews)