PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iberia Airlines and Qatar Airways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iberia Airlines
Qatar Airways

Iberia Airlines and Qatar Airways Overview

Total reviews
57
51
Company responses
0
0
Issues resolved
0
0

Iberia Airlines and Qatar Airways Consumer Ratings

Rank
145 out of 431 in Transport category
35 out of 431 in Transport category
Customer service
77 in category
39 in category
Website
114 in category
16 in category
Level of Comfort
110 in category
34 in category
Exchange, Refund and Cancellation Policy
83 in category
36 in category

Iberia Airlines and Qatar Airways Rating Details

Customer service
1.2 (23 reviews)
1.6 (7 reviews)
Reviewer's quote

...Terrible airline with an even more worse customer service options..

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i keep calling the customer service and no one answers..

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Website
1.5 (22 reviews)
3.6 (5 reviews)
Reviewer's quote

They billed me for a ticket that the website said the payment wouldn't go through (3 times). I found out after I made another reservation and then saw two itineraries and confirmation numbers. So I called Iberia...

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Under corona issues &;;;;; my country airport closed,

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Level of Comfort
1.2 (20 reviews)
2.2 (5 reviews)
Reviewer's quote

the company completely failed to address our concerns during our trip and was EXTREMELY unwilling to cooperate when it came to re routing us after a missed connection in Madrid. I will NEVER fly Iberia again....

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I need to activate my ticket thats put on hold

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Exchange, Refund and Cancellation Policy
1.1 (18 reviews)
1.8 (5 reviews)
Reviewer's quote

...But: Still no refund until this day. Iberia's so called customer care has no telephone number(!). Can you imagine that a customer care department has no telephone number??...

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Was told on April 2 I would get a full refund & confirmation copy. Late April & nothing. Can't get through on phones & web refund gives error message..

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Iberia Airlines and Qatar Airways Pros and Cons

Pros
  • Good value - allow stop-over in madrid
  • Flight
  • Wide network
  • No flight
  • Great price
Cons
  • Customer service
  • Does not keep on schedule
  • Unresponsibility
  • No response from customer care center
  • No processes
  • No flight

Iberia Airlines and Qatar Airways Most Positive Reviews

Top rated reviews
3.3

My husband and I flew from Florence to Madrid with Iberia Airlines,
We arrived in Madrid 6 hours late having been taken...

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5

Under corona issues &;;;;; my country airport closed,

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No votes
4.3

They surprised me with how lenient they are now due to the virus issue.
Great call.

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Iberia Airlines and Qatar Airways Most Critical Reviews

Lowest rated reviews
1

This airline sucks! Try calling them..you'll always get a busy signal. If your determined and have the time to call and...

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1

I had an awful experience with both Qatar Airways / Hamad International Airways in Doha. I had a short connection in Qat...

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1

I purchased unaccompanied minor tickets for my daughter to travel alone to Spain 4 months advance of her trip. The Iberi...

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1

Cant reach out to the customer service people after calling for 4 hours. They have only 2 numbers to reach out.

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Iberia Airlines and Qatar Airways Latest Reviews

Recent published reviews
No votes

My booking of flight IB3345 is now cancelled due to COVID-19. Since I won't be able to defer my trip to end of the...

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1

i keep calling the customer service and no one answers

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No votes

Hi,
You (Iberia Airline) sent me an email on 22 March 2020 confirming that you have had to cancel a further flight on the...

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No votes

Due to Qatar Airways cancelling the flight due to Covid-19 I applied for refund not Voucher. I DO NOT WANT VOUCHER. My...

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Iberia Airlines and Qatar Airways Products and Services

Most reviewed product and services
  • Iberia Airlines Flight (18 reviews)
  • Iberia Airlines Baggage Policy (9 reviews)
  • Iberia Airlines Flight Booking (8 reviews)
  • Qatar Airways Flight Booking (7 reviews)
  • Qatar Airways Customer Care (4 reviews)