PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Klm and Iberia Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Klm
Iberia Airlines

Klm and Iberia Airlines Overview

Total reviews 7 61
Company responses 0 0
Issues resolved 0 0

Klm and Iberia Airlines Consumer Ratings

Rank
167 out of 445 in Transport category
160 out of 445 in Transport category
Customer service
128 in category
85 in category
Product or Service Quality
130 in category
111 in category
Exchange, Refund and Cancellation Policy
118 in category
92 in category
Website
119 in category
127 in category

Klm and Iberia Airlines Rating Details

Customer service
1 (3 reviews)
1.2 (24 reviews)
Reviewer's quote

As we only had about a 70-minute window to make that connection, we went to your Customer Service desk at AMS. Your agent advised us that there was a direct flight from AMS boarding at 11:35 but that our flight should arrive in time to make our connection to KL6141. A bit later, at the gate we saw...

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...Their customer service were rude and would hang up on me. I just want my money back to pay my bills..

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Product or Service Quality
1 (3 reviews)
1.1 (19 reviews)
Reviewer's quote

...The worst service ever, the worst customer support from both side, it's fraud..

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...Awful service and operators like this do not deserve a job..

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Exchange, Refund and Cancellation Policy
1 (2 reviews)
1.1 (19 reviews)
Reviewer's quote

My return flight of KLM got delayed from Lahore to Helsinki in 2014. How can I check how many hours exactly it was late. Can I have the flight schedule stats for the past flights in 2014? please inform if you know about this information. I need this information urgently to make a claim under the EU...

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...So now, IBERIA has almost $3,000 USD of mine for a ticket I cancelled and I have the cancellation document from IBERIA for. VISA says it can do nothing now since IBERIA has the right to say that I am wrong - even if VISA agrees I'm right. How is this possible? Legal?..

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Website
1.5 (2 reviews)
1.4 (23 reviews)
Reviewer's quote

No items

I bought a ticket trhu internet and they sent w a wrong date (30/12/20 instead of 30/12/19, so after I came back plus the day was monday that correspond to 30/12/19). I tried to solve the problem bcz we need the ticket urgent for the visa but it was impossible to contact them. The international...

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Klm and Iberia Airlines Pros and Cons

Pros
No votes
  • Nonthing
  • Good value - allow stop-over in madrid
  • Flight
Cons
  • Poor service
  • No or incorrect information
  • Lack of veracity and rudeness to their customers
  • Customer service
  • Does not keep on schedule
  • Unresponsibility

Klm and Iberia Airlines Most Positive Reviews

Top rated reviews
No votes
3.3

My husband and I flew from Florence to Madrid with Iberia Airlines,
We arrived in Madrid 6 hours late having been taken...

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No votes
No votes

Klm and Iberia Airlines Most Critical Reviews

Lowest rated reviews
1

My return flight of KLM got delayed from Lahore to Helsinki in 2014. How can I check how many hours exactly it was...

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1

This airline sucks! Try calling them..you'll always get a busy signal. If your determined and have the time to call and...

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1

I've requested a pickup transport via KLM site but I didn't receive any confirmation, thus I place another request. My s...

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1

I purchased unaccompanied minor tickets for my daughter to travel alone to Spain 4 months advance of her trip. The Iberi...

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Klm and Iberia Airlines Latest Reviews

Recent published reviews
No votes

I booked long haul flights with KLM from Bristol to Phuket. I checked the details before I brought the tickets ' read...

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1

Terrible Iberia app and website. Tried filing compliant online and system rejected...I can go on and on. Just dont fly...

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1.6

Do not use KLM ever!! Below is a copy of our self-explanatory email sent to CEO of KLM on 9/17/17 and when no RSVP,...

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1

My fight was cancelled on March 25 but I have not received my $107.50 refund back yet. I was told it would take 45 days...

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Klm and Iberia Airlines Products and Services

Most reviewed product and services
  • Klm Customer Care (1 review)
  • Iberia Airlines Flight (18 reviews)
  • Iberia Airlines Flight Booking (10 reviews)
  • Iberia Airlines Baggage Policy (9 reviews)