PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kirby and Hyla as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kirby

Kirby

2.0
Hyla

Hyla

Has verified representatives
2.2
Kirby
Hyla

Kirby and Hyla Overview

Total reviews
397
183
Company responses
0
7
Issues resolved
1
1

Kirby was first mentioned on PissedConsumer on Apr 19, 2008 and since then this brand received 397 reviews. It is 214 reviews more than Hyla received since Oct 3, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hyla customer support team than with Kirby customer service.

Kirby and Hyla Consumer Ratings

Rank
198 out of 2621 in Appliances and Electronics category
165 out of 2621 in Appliances and Electronics category
Customer service
159 in category
128 in category
Diversity of Products or Services
225 in category
200 in category
Product or Service Quality
83 in category
76 in category

According to consumer ratings and reviews, Hyla ranks 33 points higher in the Appliances and Electronics category than Kirby. People gave Kirby 1.6 stars for Customer service criterion in Appliances and Electronics category and it is 497 points higher than the worst rated brand in this category. At the same time, Hyla was rated 1.9 stars for Customer service criterion in this category and it is 528 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Hyla has a higher rating than Kirby. Regarding Product or Service Quality criterion, consumers gave Kirby 2.6 stars and it is 87% greater than other in category. Hyla however was rated 2.6 stars and it is 88% greater than other in category.

Kirby and Hyla Rating Details

Customer service
1.6 (112 reviews)
1.9 (82 reviews)
Reviewer's quote

so I will be awaiting to see what kind of customer service unfolds for a ripped off customer that was straight lied to to sell me a Kirby by apparently any means necessary! I am trying to be patient. And I do have all the proof of contact attempts for the past year. I am not the only one in this...

Vanessa P

...Customer service is dead I guess. I will shout to the rooftop on every social medial available that this company does not stand behind their products. Oh not enough words? Hyla sucks! They will not stand behind their products...

Joyce H
Diversity of Products or Services
2.1 (98 reviews)
2.3 (69 reviews)
Reviewer's quote

...I think there should be a law for products this like this. Im done with it. Im trashing this stupid machine and buying a dyson..

Jennifer L

...They take advantage of the elderly when selling this over priced products..

PissedConsumer1326136
Product or Service Quality
2.6 (97 reviews)
2.6 (79 reviews)
Reviewer's quote

They are SCAM ARTIST WHO WILL FEED YOU DREAMS AND ARE BROKE *** SALESMAN PUSHING YOU TO SELL A HORRIBLE PRODUCT FURTHERMORE WHO HAS RUGS IN THIS DAY AND AGE BASICALLY KIRBY EAD!!!..

PissedConsumer1683273

But I do think the product is well designed and well built, and we (me, and my wife, esp her) think it is the most powerful vacuum cleaner we've owned. We believe it actually DOES do the deep down cleaning that was promised. The only negative I see with the device is that it is virtually impossible...

PissedConsumer1570832

Kirby and Hyla Pros and Cons

Pros
  • Good product
  • I like the kirby
  • Vacuum
  • Product
  • Quality
  • Customer service
Cons
  • Lack of respect
  • Sales practice
  • Rudeness
  • Customer service
  • Dishonest sales rep
  • Sales reps

Kirby and Hyla Most Positive Reviews

Top rated reviews
5

I worked as a Kirby dealer for several years and a distributor for about a year. I highly recommend it to anyone who is...

5

Great machine. Works perfect. Amazing

Kirby and Hyla Most Critical Reviews

Lowest rated reviews
1

When I found this job online, the ad said "Customer Service Reps Needed" saying they will pay minimum $350 a week; but n...

1

The salesman was not trained on this product, and I received the wrong parts for the machine. They gave me wrong extensi...

Kirby and Hyla Latest Reviews

Recent published reviews
1.7

I own three Kirby vacuum cleaners. I have one for each level of my house because too heavy to carry up and down the...

Read all 397 reviews

It is very unfortunate that my family has been SCAMMED.
We have engaged a dealer from SG representing HYLA for the Benndo...

Read all 183 reviews

Kirby and Hyla Products and Services

Most reviewed product and services
  • Kirby Vacuum Cleaner (69 reviews)
  • Kirby Sales Representative (45 reviews)
  • Kirby Customer Care (11 reviews)
  • Hyla Vacuum Cleaner (72 reviews)
  • Hyla Sales Representative (14 reviews)
  • Hyla Gst Vacuum Cleaner (7 reviews)