PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hyatt and Wyndham Hotel Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hyatt
Wyndham Hotel Group

Hyatt and Wyndham Hotel Group Overview

Total reviews 32 93
Company responses 0 0
Issues resolved 0 0

Hyatt and Wyndham Hotel Group Consumer Ratings

Rank
163 out of 1322 in Hotels and Resorts category
260 out of 1322 in Hotels and Resorts category
Customer service
198 in category
169 in category
Location
185 in category
181 in category
Facilities and Services
104 in category
180 in category
Exchange, Refund and Cancellation Policy
50 in category
128 in category

Hyatt and Wyndham Hotel Group Rating Details

Customer service
1.1 (8 reviews)
1.3 (48 reviews)
Reviewer's quote

...Hyatt customer service did not even apologize for the inconvenience or try to work a deal to repair their mistake..

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Completely useless they just transfer you 5 or 6 times to the "customer service" department. They might actually pick up the phone once but after that you'll hear the hold music stop and magically the call gets disconnected. I tried 2 different cell phones and the landline in the room

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Location
2.4 (7 reviews)
2.5 (40 reviews)
Reviewer's quote

I found out that Hyatt does discriminate people by looks.

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i was at the rio mar, PR location, i paid 1,153 dollars for my stay there, i came there and was greeted at the door by security that then said i couldnt stay because i didnt bring my covid 19 test results with me when i got there and im a Medical transport driver for a living...

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Facilities and Services
2 (7 reviews)
1.5 (43 reviews)
Reviewer's quote

Seems that addressing the complaint by Hyatt is to ignore it. No response so the company has to be on the whole a dishonest one that steals money from customers. I would have expected something from them but they seem to think that sticking their head in the sand is the way to go. Very bad hotel...

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Bad service, reservations and much more

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Exchange, Refund and Cancellation Policy
2.2 (6 reviews)
1.4 (38 reviews)
Reviewer's quote

I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside door & didn't have rug or wet floor sign up. Never came back & checked on me after I filed complaints. Very upset. I expect better care at your hotel. I am going to Dr * &...

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...is not right at all and I stay there was horrible and my girlfriend you know she was the person that got talk to out of order and we would love to have a refund back we have pictures of the toilet paper roll and we show them that so we don't know where to go from here like we love y'all hotels you don't send we're right now we're at the microtel inn Louisville East and so wonderful area in the rooms is nice in the staff nice to front desk is nice in the people that stay here is nice it's more of a homey feeling so if it's any possible way that we can come to some kind of agreement that would be nice be civil about it that would be nice because there we do got pictures of the toilet paper roll and we took it downstairs to them and after that the service towards us was never respectful at...

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Hyatt and Wyndham Hotel Group Pros and Cons

Pros
  • Comford beds
  • Bitter taste
  • Wyndham usually has quality hotels
  • Own lots of hotels
  • Good food and friendly staff in restaurant
Cons
  • Not so clean
  • Uncleanliness
  • Dont respect the customer
  • Absolutely filthy and rented dirty rooms

Hyatt and Wyndham Hotel Group Most Positive Reviews

Top rated reviews
4

Arrived at the Hyatt in NewYork on 36st after a six hour drive only to be told that ,making the reservations online...

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4.9

While looking for a night’s stay in a hotel in the Erie PA area on Rt. 90, we noticed that the Wingate By Wyndham was...

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3.8

Hyatt will not reimburse my flight tickets $1500 after they cancelled my vacation to Puerto Rico because resort is...

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4.7

i was at the rio mar, PR location, i paid 1,153 dollars for my stay there, i came there and was greeted at the door by...

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Hyatt and Wyndham Hotel Group Most Critical Reviews

Lowest rated reviews
1

My wife and I travel all the time and always stay in upscale hotels. We've stayed in a few Hyatts and have never had...

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1

We stayed at the play house Wyndham July fourth and to our surprise the room only had one chair which was an office...

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1

I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside...

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1

I was recently in the Big Island, Hawaii near Kona. I was introduced to Wyndham Kona Resort by a friend and their...

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Hyatt and Wyndham Hotel Group Latest Reviews

Recent published reviews
No votes

Hello,
I am staying at the HYATT place in Mt. Laurel, NJ. I stay often especially lately due to family illness around the...

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1.5

Bad service, reservations and much more

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No votes

the worst customer service in the industry

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No votes

Wyndham Hotel Group &;;;;;;;;; Baymont Hotel Pensacola. Fl (7330 Plantation Road)
SUBJECT:
Over billing by 'baymontinn...

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Hyatt and Wyndham Hotel Group Products and Services

Most reviewed product and services
  • Hyatt Customer Care (4 reviews)
  • Hyatt Zilara Room (1 review)
  • Hyatt Gift Card (1 review)
  • Wyndham Hotel Group Customer Care (16 reviews)
  • Wyndham Hotel Group Room (7 reviews)
  • Wyndham Hotel Group Manager (5 reviews)