PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Publix and Hy Vee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Publix
Hy Vee

Publix and Hy Vee Overview

Total reviews
958
326
Company responses
0
0
Issues resolved
1
0

Publix was first mentioned on PissedConsumer on Jan 13, 2008 and since then this brand received 958 reviews. It is 632 reviews more than Hy Vee received since Jul 24, 2008.

Publix and Hy Vee Consumer Ratings

Rank
39 out of 622 in Food Stores category
43 out of 622 in Food Stores category
Customer service
28 in category
29 in category
Product or Service Quality
29 in category
22 in category
Price Affordability
86 in category
67 in category

According to consumer ratings and reviews, Publix ranks 4 points higher in the Food Stores category than Hy Vee. People gave Publix 2.4 stars for Customer service criterion in Food Stores category and it is 123 points higher than the worst rated brand in this category. At the same time, Hy Vee was rated 2.4 stars for Customer service criterion in this category and it is 122 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hy Vee has a higher rating than Hy Vee. Regarding Price Affordability criterion, consumers gave Publix 2.4 stars and it is 56% worse than other in category. Hy Vee however was rated 2.6 stars and it is 56% greater than other in category.

Publix and Hy Vee Rating Details

Customer service
2.4 (210 reviews)
2.4 (127 reviews)
Reviewer's quote

...On numerous occasions I have been waiting in line for customer service. The employee has taken care of another person bypassing me. Well is ok Im in no hurry...

Leslie W

...Or, $240 a year! Not only that, but then you have the hassle of fighting with customer service to get what you legitimately paid for, and receive just a sheepish "sorry bout that" by the guy behind the counter. *** me off, man. I also told the guy about getting ripped off for $...

PissedConsumer1699312
Product or Service Quality
2.7 (182 reviews)
2.7 (124 reviews)
Reviewer's quote

...At a store that prides itself on being the best service but a higher price, they are truly failing their customers. I am trying to figure our where to take my med supply because Publix is convenient as to where I shop. I think I am going to have to change this also..

James M

I visit customer service on a regular basis for price adjustments. I would give them a D to F on how often they do not have sale items in the computer. Today it was buy 1# of Delosi deli meat and get 1/2# of Delosi cheese free...

Lynn S
Price Affordability
2.4 (179 reviews)
2.6 (119 reviews)
Reviewer's quote

Some might call this bait and switch, what you want is out of stock so you will just buy something else at full price. Second, their deli department is third world at best, get used to limited prepared foods available between 11:00 AM and 2:00 PM. Further, their prices march upward at a rate that...

PissedConsumer1732348

Now mind you there was 3 different kinds with the large sale price posted centrally and then on each side a special pricing lablel on the shelves edge. The lightweight being in the middle of 2 other versions. Little did i notice after checking over and again that the one sitting smack dab in the...

Karen S

Publix and Hy Vee Pros and Cons

Pros
  • Good service people
  • Friendly
  • Location
  • Friendly people who work there
  • Variety
  • There were good prices on some things
Cons
  • Customer service
  • Pharmacy
  • Extremely high prices
  • Complaints are written out in my post
  • Poor poor customer service
  • Lack in mgmt

Publix and Hy Vee Most Positive Reviews

Top rated reviews
5

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

5

Own march 27 I Cuctomer Zebvetta owens Purchasred Hashbrown order they came back Burned,after specking with manager...

Publix and Hy Vee Most Critical Reviews

Lowest rated reviews
1

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

1

Went to HyVee at 180th & Q and the young man in the sliced meats was very rude when we asked for the lunch meat to...

Publix and Hy Vee Latest Reviews

Recent published reviews
1

Bought a rotisserie chicken, got all the way, cut it open, about served it to my kids. When blood came out the bottom....

Read all 958 reviews
3

There is one woman at Yankton Hy-Vee that won't say thank you or put change in your hand she just lays it on the little...

Read all 326 reviews

Publix and Hy Vee Products and Services

Most reviewed product and services
  • Publix Manager (143 reviews)
  • Publix Cashier (41 reviews)
  • Publix Customer Care (39 reviews)
  • Hy Vee Manager (45 reviews)
  • Hy Vee Customer Care (41 reviews)
  • Hy Vee Coupon (9 reviews)