PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hy Vee and Publix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hy Vee
Publix

Hy Vee and Publix Overview

Total reviews
375
1007
Company responses
0
0
Issues resolved
1
1

Hy Vee and Publix Consumer Ratings

Rank
67 out of 382 in Food Stores category
50 out of 382 in Food Stores category
Customer service
38 in category
31 in category
Product or Service Quality
33 in category
37 in category
Price Affordability
81 in category
92 in category
Diversity of Products or Services
39 in category
38 in category

Hy Vee and Publix Rating Details

Customer service
2.3 (150 reviews)
2.4 (239 reviews)
Reviewer's quote

...I now find myself using customer service to check out or opting for another store. I'm saddened by this, i like this store but don't want to deal with a person who seems to intend on spreading her negativity..

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For 50 years Publix has always been known for customer service, however their new policy to refuse any and all returns is totally unacceptable! Especially when I was charged for an item that was left behind from the previous customer. The item was some type of laundry softener that was still in a...

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Product or Service Quality
2.7 (144 reviews)
2.7 (208 reviews)
Reviewer's quote

...At the time of the service, I was not told there will be no Re Fill, If I know that, I had left to another service..

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Instacart's service was acceptable when communication was up, but not so when the time required to order was wasted by Instacart's non-performance. Everybody is losing with this communication handicap; it needs a speedy cure. I am 90 years old, severely damaged by arthritis and scared of COVID-19,...

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Price Affordability
2.6 (136 reviews)
2.5 (203 reviews)
Reviewer's quote

...Then during the 2nd week of the state wide lock down you raised your price to 25. 96. Then you had the nerve to say how much you care...

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Secondly, and about the same time or shortly after the el9mination of the "Senior discount", I begin to see a few other things changing: price increases pretty much across the board, resets that eliminate tried-and-true items, A trend to replacing more and more brand name items with Publix private...

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Diversity of Products or Services
3 (132 reviews)
3.1 (186 reviews)
Reviewer's quote

Inquiring about this was told they had to cut down in shelf space to replace their gluten-free products , I get there are individuals who are gluten intolerant and they should be able to find gluten free products in this store what about diabetics ??? They need to have choices too!! Not just one or...

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...a good timing at the moment! in the 2 stores in west palm beach, there are still no toilet paper or paper products. the (so called fresh fish) is expensive farmed and looks dry and old. i got a filet mignon tail steak that had a ton of yellow fat hidden under...

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Hy Vee and Publix Pros and Cons

Pros
  • Friendly people who work there
  • Variety
  • Staff is always upbeat and a friendly
  • Good service people
  • Location
  • Friendly
Cons
  • Complaints are written out in my post
  • Managers attitude
  • Poor poor customer service
  • Customer service
  • Pharmacy
  • Extremely high prices

Hy Vee and Publix Most Positive Reviews

Top rated reviews
5

Own march 27 I Cuctomer Zebvetta owens Purchasred Hashbrown order they came back Burned,after specking with manager...

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5

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

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5

We bought an 8 pice fried chicken. Had to have sat a long time dried out and simply horrific. Just lost some ...

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5

The meat department is always putting old brown hamburger meat inside fresh meat. I am so tired of getting home to fix...

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Hy Vee and Publix Most Critical Reviews

Lowest rated reviews
1

Went to HyVee at 180th & Q and the young man in the sliced meats was very rude when we asked for the lunch meat to...

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1

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

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1

I went to pay my Mediacom Bill as I do every month. The only difference that I have now Electronic Bill instead of physi...

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1

Publix on Fortune Road in Kissimmee, worst customer service expired food on shelves and the give you old bags from the...

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Hy Vee and Publix Latest Reviews

Recent published reviews
1

I went there to seek help for treating a massive rash and itching caused by the Poison Ivy. The nurse check me as...

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1

The pharmacy manager at Publix 798 called security on me and then the store manager called the Police because the pharma...

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No votes

This place is horribly run. I don't know if it's because you can't find good help or you can't find good help because...

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No votes

I want to make a complaint of a bad, lousy attention today in the store that is at 5855 w Oakland park blvd Lauderhill...

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Hy Vee and Publix Products and Services

Most reviewed product and services
  • Hy Vee Manager (46 reviews)
  • Hy Vee Customer Care (44 reviews)
  • Hy Vee Fuel Rewards Program (10 reviews)
  • Publix Manager (145 reviews)
  • Publix Customer Care (50 reviews)
  • Publix Cashier (41 reviews)