PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Hy Vee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Hy Vee

Kroger and Hy Vee Overview

Total reviews
1116
320
Company responses
0
0
Issues resolved
3
0

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1116 reviews. It is 796 reviews more than Hy Vee received since Jul 24, 2008.

Kroger and Hy Vee Consumer Ratings

Rank
49 out of 720 in Food Stores category
56 out of 720 in Food Stores category
Customer service
46 in category
28 in category
Discounts and Special Offers
29 in category
48 in category
Diversity of Products or Services
55 in category
31 in category

According to consumer ratings and reviews, Kroger ranks 7 points higher in the Food Stores category than Hy Vee. People gave Kroger 2 stars for Customer service criterion in Food Stores category and it is 103 points higher than the worst rated brand in this category. At the same time, Hy Vee was rated 2.4 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Kroger has a higher rating than Hy Vee. Regarding Diversity of Products or Services criterion, consumers gave Kroger 2.8 stars and it is 63% greater than other in category. Hy Vee however was rated 3.1 stars and it is 79% greater than other in category.

Kroger and Hy Vee Rating Details

Customer service
2 (419 reviews)
2.4 (126 reviews)
Reviewer's quote

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B

...I was fired for numerous Customer complaints against me that I was Never allowed to see and comment about. Not a good local employer to work for in Winona Minnesota. And I serve on Human Rights commission!..

Nicholas G
Discounts and Special Offers
2.9 (366 reviews)
2.6 (112 reviews)
Reviewer's quote

I was kn line at carbondale il krogers and a gitl loudly popping her gum jordan that workes there. Just standing there popping her gum i asked her please syop she starting doing iy more ansd loudly!!!!! Wow i asked to speak to manager she came told jordan to stop she yelled at manager said"i aint...

Patty a

They always have multiple purchase discount items but you don’t get, they say it comes off at end but doesn’t and they look at you like your screwing them, I have twice had to go to counter and get refund in last month, and as a Father of 5 I spend a lot at the grocery store. And I might as well...

Bob K
Diversity of Products or Services
2.8 (355 reviews)
3.1 (112 reviews)
Reviewer's quote

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F

Myself and my husband ordered steaks and crab legs//steaks were raw and crab legs were tiny and cold. The salad came with no dressing on it. The manager and wait staff ruder then rude. STICK TO OUTBACK. Whoever it is in that kitchen is not able to prepare food.

Kari O

Kroger and Hy Vee Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Friendly people who work there
  • Variety
  • There were good prices on some things
Cons
  • Customer service
  • Customer service skills
  • No management
  • Complaints are written out in my post
  • Poor poor customer service
  • Lack in mgmt

Kroger and Hy Vee Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

5

Own march 27 I Cuctomer Zebvetta owens Purchasred Hashbrown order they came back Burned,after specking with manager...

Kroger and Hy Vee Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

1

Went to HyVee at 180th & Q and the young man in the sliced meats was very rude when we asked for the lunch meat to...

Kroger and Hy Vee Latest Reviews

Recent published reviews
1

I have been using this card for a little over a year. I use it alot for online purchases most the time of $5 and under....

Read all 1116 reviews
2.5

Myself and my husband ordered steaks and crab legs//steaks were raw and crab legs were tiny and cold. The salad came...

Read all 320 reviews

Kroger and Hy Vee Products and Services

Most reviewed product and services
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)
  • Hy Vee Manager (45 reviews)
  • Hy Vee Customer Care (41 reviews)
  • Hy Vee Coupon (9 reviews)