PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hy Vee and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hy Vee
Kroger

Hy Vee and Kroger Overview

Total reviews
320
1116
Company responses
0
0
Issues resolved
0
3

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1116 reviews. It is 796 reviews more than Hy Vee received since Jul 24, 2008.

Hy Vee and Kroger Consumer Ratings

Rank
56 out of 720 in Food Stores category
49 out of 720 in Food Stores category
Customer service
28 in category
46 in category
Product or Service Quality
25 in category
37 in category
Price Affordability
63 in category
53 in category

According to consumer ratings and reviews, Kroger ranks 7 points higher in the Food Stores category than Hy Vee. People gave Hy Vee 2.4 stars for Customer service criterion in Food Stores category and it is 121 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 103 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hy Vee has a higher rating than Kroger. Regarding Price Affordability criterion, consumers gave Hy Vee 2.6 stars and it is 58% greater than other in category. Kroger however was rated 2.8 stars and it is 64% greater than other in category.

Hy Vee and Kroger Rating Details

Customer service
2.4 (126 reviews)
2 (419 reviews)
Reviewer's quote

...I was fired for numerous Customer complaints against me that I was Never allowed to see and comment about. Not a good local employer to work for in Winona Minnesota. And I serve on Human Rights commission!..

Nicholas G

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B
Product or Service Quality
2.7 (122 reviews)
2.5 (339 reviews)
Reviewer's quote

Myself and my husband ordered steaks and crab legs//steaks were raw and crab legs were tiny and cold. The salad came with no dressing on it. The manager and wait staff ruder then rude. STICK TO OUTBACK. Whoever it is in that kitchen is not able to prepare food.

Kari O

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F
Price Affordability
2.6 (119 reviews)
2.8 (353 reviews)
Reviewer's quote

I visit customer service on a regular basis for price adjustments. I would give them a D to F on how often they do not have sale items in the computer. Today it was buy 1# of Delosi deli meat and get 1/2# of Delosi cheese free...

Lynn S

...That does not seem hard to me, as I carefully select only the ones that have that 99 cent price. Sure enough up to counter and price showing 1. 67 each...

Shirley D

Hy Vee and Kroger Pros and Cons

Pros
  • Friendly people who work there
  • Variety
  • There were good prices on some things
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Complaints are written out in my post
  • Poor poor customer service
  • Lack in mgmt
  • Customer service
  • Customer service skills
  • No management

Hy Vee and Kroger Most Positive Reviews

Top rated reviews
5

Own march 27 I Cuctomer Zebvetta owens Purchasred Hashbrown order they came back Burned,after specking with manager...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Hy Vee and Kroger Most Critical Reviews

Lowest rated reviews
1

Went to HyVee at 180th & Q and the young man in the sliced meats was very rude when we asked for the lunch meat to...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Hy Vee and Kroger Latest Reviews

Recent published reviews
2.5

Myself and my husband ordered steaks and crab legs//steaks were raw and crab legs were tiny and cold. The salad came...

Read all 320 reviews
1

I have been using this card for a little over a year. I use it alot for online purchases most the time of $5 and under....

Read all 1116 reviews

Hy Vee and Kroger Products and Services

Most reviewed product and services
  • Hy Vee Manager (45 reviews)
  • Hy Vee Customer Care (41 reviews)
  • Hy Vee Coupon (9 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)