PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hy Vee and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hy Vee
Kroger

Hy Vee and Kroger Overview

Total reviews
326
1124
Company responses
0
0
Issues resolved
0
4

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1124 reviews. It is 798 reviews more than Hy Vee received since Jul 24, 2008.

Hy Vee and Kroger Consumer Ratings

Rank
43 out of 622 in Food Stores category
49 out of 622 in Food Stores category
Customer service
28 in category
47 in category
Product or Service Quality
22 in category
39 in category
Price Affordability
66 in category
56 in category

According to consumer ratings and reviews, Hy Vee ranks 6 points higher in the Food Stores category than Kroger. People gave Hy Vee 2.4 stars for Customer service criterion in Food Stores category and it is 122 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 103 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hy Vee has a higher rating than Kroger. Regarding Price Affordability criterion, consumers gave Hy Vee 2.6 stars and it is 56% greater than other in category. Kroger however was rated 2.8 stars and it is 63% greater than other in category.

Hy Vee and Kroger Rating Details

Customer service
2.4 (127 reviews)
2 (421 reviews)
Reviewer's quote

...Or, $240 a year! Not only that, but then you have the hassle of fighting with customer service to get what you legitimately paid for, and receive just a sheepish "sorry bout that" by the guy behind the counter. *** me off, man. I also told the guy about getting ripped off for $...

PissedConsumer1699312

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B
Product or Service Quality
2.7 (124 reviews)
2.5 (342 reviews)
Reviewer's quote

I visit customer service on a regular basis for price adjustments. I would give them a D to F on how often they do not have sale items in the computer. Today it was buy 1# of Delosi deli meat and get 1/2# of Delosi cheese free...

Lynn S

I was embarrassed to serve it,it was a mangled mess clearly not spiral sliced,extremely fatty,the shank end of the ham fell off , This mustve been missed by Quality Control I cant imagine you would want to serve your guys something that look like this, I am a regular customer and frequent your...

Davin
Price Affordability
2.6 (119 reviews)
2.8 (355 reviews)
Reviewer's quote

Now mind you there was 3 different kinds with the large sale price posted centrally and then on each side a special pricing lablel on the shelves edge. The lightweight being in the middle of 2 other versions. Little did i notice after checking over and again that the one sitting smack dab in the...

Karen S

...That does not seem hard to me, as I carefully select only the ones that have that 99 cent price. Sure enough up to counter and price showing 1. 67 each...

Shirley D

Hy Vee and Kroger Pros and Cons

Pros
  • Friendly people who work there
  • Variety
  • There were good prices on some things
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Complaints are written out in my post
  • Poor poor customer service
  • Lack in mgmt
  • Customer service
  • Customer service skills
  • No management

Hy Vee and Kroger Most Positive Reviews

Top rated reviews
5

Own march 27 I Cuctomer Zebvetta owens Purchasred Hashbrown order they came back Burned,after specking with manager...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Hy Vee and Kroger Most Critical Reviews

Lowest rated reviews
1

Went to HyVee at 180th & Q and the young man in the sliced meats was very rude when we asked for the lunch meat to...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Hy Vee and Kroger Latest Reviews

Recent published reviews
3

There is one woman at Yankton Hy-Vee that won't say thank you or put change in your hand she just lays it on the little...

Read all 326 reviews

Every two weeks my 90 day prescription was ready so I kept taking them until I had to many but when I ran out the six...

Read all 1124 reviews

Hy Vee and Kroger Products and Services

Most reviewed product and services
  • Hy Vee Manager (45 reviews)
  • Hy Vee Customer Care (41 reviews)
  • Hy Vee Coupon (9 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (70 reviews)