PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hy Vee and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hy Vee
Kroger

Hy Vee and Kroger Overview

Total reviews
375
1180
Company responses
0
0
Issues resolved
1
4

Hy Vee and Kroger Consumer Ratings

Rank
67 out of 382 in Food Stores category
60 out of 382 in Food Stores category
Customer service
38 in category
65 in category
Product or Service Quality
33 in category
50 in category
Price Affordability
81 in category
64 in category
Diversity of Products or Services
39 in category
78 in category

Hy Vee and Kroger Rating Details

Customer service
2.3 (150 reviews)
2 (458 reviews)
Reviewer's quote

...I now find myself using customer service to check out or opting for another store. I'm saddened by this, i like this store but don't want to deal with a person who seems to intend on spreading her negativity..

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Not only that but the only places the return policy was posted was at customer service and above most people's head at checkout. He also claimed it was on the doors upon entering but was not. When he said they can return clothes I said which everyone breathes on it he said they had to querintine...

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Product or Service Quality
2.7 (144 reviews)
2.5 (367 reviews)
Reviewer's quote

...At the time of the service, I was not told there will be no Re Fill, If I know that, I had left to another service..

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My pre paid card was locked because for some reason the ccv code wasent working even though everything was correct and customer service at the frys could not help I am a employe at Kroger and this customer care is disappointing..

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Price Affordability
2.6 (136 reviews)
2.8 (379 reviews)
Reviewer's quote

...Then during the 2nd week of the state wide lock down you raised your price to 25. 96. Then you had the nerve to say how much you care...

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Now when you go to Kroger, there are very few sales and all items that are needed at home by people with kids or unemployed people are not on sale or the price has gone up. Hashtag. Kroger, the company without a heart..

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Diversity of Products or Services
3 (132 reviews)
2.8 (387 reviews)
Reviewer's quote

Inquiring about this was told they had to cut down in shelf space to replace their gluten-free products , I get there are individuals who are gluten intolerant and they should be able to find gluten free products in this store what about diabetics ??? They need to have choices too!! Not just one or...

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...'cellulose' as: : a polysaccharide (C6H10O5)x of glucose units that constitutes the chief part of the cell walls of plants, occurs naturally in such fibrous products as cotton and kapok, and is the raw material of many manufactured goods (such as paper, rayon, and cellophane). I don't know about anyone else, but I think that cellulose is an indigestible filler....

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Hy Vee and Kroger Pros and Cons

Pros
  • Friendly people who work there
  • Variety
  • Staff is always upbeat and a friendly
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Complaints are written out in my post
  • Managers attitude
  • Poor poor customer service
  • Customer service
  • Customer service skills
  • No management

Hy Vee and Kroger Most Positive Reviews

Top rated reviews
5

Own march 27 I Cuctomer Zebvetta owens Purchasred Hashbrown order they came back Burned,after specking with manager...

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5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

We bought an 8 pice fried chicken. Had to have sat a long time dried out and simply horrific. Just lost some ...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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Hy Vee and Kroger Most Critical Reviews

Lowest rated reviews
1

Went to HyVee at 180th & Q and the young man in the sliced meats was very rude when we asked for the lunch meat to...

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1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

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1

I went to pay my Mediacom Bill as I do every month. The only difference that I have now Electronic Bill instead of physi...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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Hy Vee and Kroger Latest Reviews

Recent published reviews
1

I went there to seek help for treating a massive rash and itching caused by the Poison Ivy. The nurse check me as...

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2.2

I am a former employee of the Starkville MS store. The pick up/clicklist supervisor is really rude. She expects us all...

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No votes

This place is horribly run. I don't know if it's because you can't find good help or you can't find good help because...

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1

Credit or refund money for dented cans wanted. Someone is sending me these boxes of food. One box was delivered on June...

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Hy Vee and Kroger Products and Services

Most reviewed product and services
  • Hy Vee Manager (46 reviews)
  • Hy Vee Customer Care (44 reviews)
  • Hy Vee Fuel Rewards Program (10 reviews)
  • Kroger Manager (133 reviews)
  • Kroger Customer Care (131 reviews)
  • Kroger Cashier (71 reviews)