PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hy Vee and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hy Vee
Kroger

Hy Vee and Kroger Overview

Total reviews 407 1219
Company responses 0 0
Issues resolved 1 4

Hy Vee and Kroger Consumer Ratings

Rank
67 out of 409 in Food Stores category
73 out of 409 in Food Stores category
Customer service
40 in category
73 in category
Product or Service Quality
41 in category
58 in category
Price Affordability
76 in category
64 in category
Location
35 in category
65 in category

Hy Vee and Kroger Rating Details

Customer service
2.3 (164 reviews)
2 (478 reviews)
Reviewer's quote

...I now find myself using customer service to check out or opting for another store. I'm saddened by this, i like this store but don't want to deal with a person who seems to intend on spreading her negativity..

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...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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Product or Service Quality
2.6 (161 reviews)
2.4 (387 reviews)
Reviewer's quote

We will no longer use your service for registering a complaint. We find "Pissed Consumer" very undesirable! The problem we had with the pickup of our groceries was very minor compared to the "Pissed Consumer". There is no justification for your choice of language...

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...Only 2 associates in service Rest of associates inside pharmacy only observe the situation without helping..

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Price Affordability
2.6 (147 reviews)
2.8 (396 reviews)
Reviewer's quote

...94 sa was the price channel tag showed the same, took six products to the register they rang up at $44. 94. took #2 manager back and showed her the tag #39...

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...matter how many times I call, hang on phone, fill out complaints, leave my phone # for callback, ABSOLUTELY nothing is accomplished! My largest gripe beyond price gouging, pushing name brand, days wasted, expired food, reduction in sizes, allowing holding, expired tags, etc. is; their App, poor customer service, incorrect over...

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Location
3.6 (145 reviews)
3.3 (396 reviews)
Reviewer's quote

I contacted the hyvee location that handled the order and they explained to me that they had shifted to handling online orders through a fulfillment center. After much going round and round and 3 separate calls the lady explained that they were sorry and had mishandled my order at this fulfillment...

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:angry::angry::cry::cry:Went through all the issues for 2 days trying to place an online order for pickup (store limits, out of stock, unavailability at my location. Etc..

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Hy Vee and Kroger Pros and Cons

Pros
  • Friendly people who work there
  • Variety
  • Staff is always upbeat and a friendly
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Complaints are written out in my post
  • Poor poor customer service
  • Managers attitude
  • Customer service
  • Customer service skills
  • No management

Hy Vee and Kroger Most Positive Reviews

Top rated reviews
5

Own march 27 I Cuctomer Zebvetta owens Purchasred Hashbrown order they came back Burned,after specking with manager...

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5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

We bought an 8 pice fried chicken. Had to have sat a long time dried out and simply horrific. Just lost some ...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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Hy Vee and Kroger Most Critical Reviews

Lowest rated reviews
1

Went to HyVee at 180th & Q and the young man in the sliced meats was very rude when we asked for the lunch meat to...

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1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

I went to pay my Mediacom Bill as I do every month. The only difference that I have now Electronic Bill instead of physi...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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Hy Vee and Kroger Latest Reviews

Recent published reviews
No votes

Got answering machine, wasn't able to talk to anyone

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No votes

Oct 2020 got prescription filled at local pharmacy. Store 265 my dr sent in 3 fluconozole. Pharmacist said usuaaly dont...

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1

Went to store to buy 6 electric toothbrushes, they were shown in smartsource filler portion of Sundays paper, $39.94 sa...

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No votes

I have been doing in-store pick up of my items for months but today they charged me $4.95 pick up fee there was no...

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Hy Vee and Kroger Products and Services

Most reviewed product and services
  • Hy Vee Manager (46 reviews)
  • Hy Vee Fuel Rewards Program (10 reviews)
  • Hy Vee Coupon (9 reviews)
  • Kroger Manager (133 reviews)
  • Kroger Cashier (71 reviews)
  • Kroger 1-2-3 Rewards Prepaid Card (48 reviews)