PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Husqvarna and Stihl as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Husqvarna
1.7
Stihl
1.9
Husqvarna
Stihl

Husqvarna and Stihl Overview

Total reviews 490 306
Company responses 0 0
Issues resolved 6 3

Husqvarna and Stihl Consumer Ratings

Rank
291 out of 1652 in Equipment category
234 out of 1652 in Equipment category
Customer service
253 in category
169 in category
Product or Service Quality
251 in category
200 in category
Price Affordability
269 in category
254 in category
Website
308 in category
195 in category

Husqvarna and Stihl Rating Details

Customer service
1.3
(237 reviews)
1.7
(125 reviews)
Reviewer's quote

Customer service sucks,web site sucks,,parts system sucks. had unit 5yrs. now it needs parts,guess I'll just junk it because it needs wheel bushings...

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...Not sure why customer service is going way down hill..

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Product or Service Quality
1.5
(218 reviews)
1.7
(119 reviews)
Reviewer's quote

...Your engineers should test products before giving the ok. 400. 00$ piece of *** I should have paid 25...

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...Was only there for the repair under the warranty and then complained about how they were not being paid for what they really did Totaling $190 very unprofessional and still waiting to find out the results before picking up my chainsaw from customer service..

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Price Affordability
2.1
(202 reviews)
2.3
(109 reviews)
Reviewer's quote

...I feel so burnt (the price of this product is much lower than what I paid for it back in September, 2018) that I must warn anyone considering the purchase of Husqvarna products that your hard earned money would better serving you buying from another manufacturer. So disappointed in Husqvarna!!!..

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Gouging price increase rediculous amount honor the price before the increase or kiss Stihl good bye . Stihl does not offer a live person to talk to in customer service another reason to not purchase a Stihl . Talk to the dealer and their comment was Stihl has not turned out to be the company they...

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Website
1.6
(199 reviews)
2.3
(97 reviews)
Reviewer's quote

I just wanted a simple question answered by speaking to someone on the phone which is impossible to do or chat on the website without being charged $5. 00. Refundable if you don't purchase something, how does that work, I only wanted to ask a question...

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...Stihl oils used, new fuel, all instructions followed in manual, online Stihl website video, as well as Stihl slideshow instructions on stihl. com and stihlusa. com websites...

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Husqvarna and Stihl Pros and Cons

Pros
  • Great machine when it works
  • No customer service
  • Junk
  • Power when it worked
  • Start easy
  • Product when it worked
Cons
  • Customer service
  • Customer service and the poor website no number to call
  • Faulty product
  • Servic quality willing to back their product
  • Warranty
  • Unreliable

Husqvarna and Stihl Most Positive Reviews

Top rated reviews
5

I ordered a new grass bagger for my older 2005 mower but the directions said to call customer support if your mower was...

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5

I purchased a Stihl FS90r trimmer, had it Five years but only ran 125feet of line through it, the timing pin wore out...

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5

I called in with a technical problem. The technician was extremely patient while I fumbled through the app. This is the...

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5

I have owned a still *** eater for four years about two months ago I was on my to cut a yard I had the *** eater on the...

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Husqvarna and Stihl Most Critical Reviews

Lowest rated reviews
1

The 440 chainsaw fuel tank air vent has a design flaw. There is no filter on the air side to keep the little hole from p...

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1

Stihl MS 390 should be added to your list of "pissed consumers". This saw is garbage; I have had better service out of...

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1

We have been trying for 3 days to order a Husqvarna mower. It took one day to find out that their most popular model,...

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1

Bought a Stihl 211 Chainsaw. After little use, the spark plug blew out of the engine. It was just our of warranty after...

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Husqvarna and Stihl Latest Reviews

Recent published reviews
No votes

Need a weed racker head for one of your weed whackers. How am I supposed to get in contact with you when nobody answer...

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No votes

Yes I recently purchased a stihl ms 271 chainsaw with the hopes of rebuilding it but when I went to buy the parts...

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1.8

Re: YTH22V46 Riding Mower Model Number 960********
On or about June 18, 2020, I purchased the above referenced mower at L...

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3

Twice I've needed a part that broke. It can take a couple months to receive it. My weed eater had a broken part, and bas...

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