PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Husqvarna and Stihl as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Husqvarna
1.6
Stihl
1.9
Husqvarna
Stihl

Husqvarna and Stihl Overview

Total reviews 206 237
Company responses 0 0
Issues resolved 4 1

Husqvarna and Stihl Consumer Ratings

Rank
104 out of 537 in Landscaping and Gardening category
141 out of 868 in Equipment category
Customer service
82 in category
80 in category
Product or Service Quality
58 in category
118 in category
Price Affordability
79 in category
154 in category
Value for money
57 in category
115 in category

Husqvarna and Stihl Rating Details

Customer service
1.2 (104 reviews)
1.7 (87 reviews)
Reviewer's quote

...Sent two emails to customer service and was ignored..

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...another leaf blower customer returned it and got the chainsaw charger! ACE Weatherford (pronounced wetherfird!) cant get a replacement for 10 days! Stihl Customer service awful first off you cant get anyone! Called three times to leave voicemail, no replies Stihl does not have a call you back leave a number automated system, in 2020? With millions of Americans out of work if they cant afford an automated call you back system telephone system hire some more people ! Flipping Germans! Yes we just had 75th anniversary of the war! Dont mention it but this is one reason we won! No customer service from deutchesland Uber makes!So no call back from Sunday through Tuesday! Dont buy...

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Product or Service Quality
1.5 (101 reviews)
1.6 (82 reviews)
Reviewer's quote

...I think your product is substantially substandard you offer nothing but to take it to a dealer which is 200 miles away 400 round trip if I have to leave it that's 800miles. Round d trip. It's a safety issue with clutch failure and it's a lemon I'm gonna hire legal assistant with this matter...

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...I do not want to take it back to the dealer for repair due to the horror stories about their costs and quality of service locally. So I am trying to make a decision between attempting further self repair, or buy a different brand of chainsaw..

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Price Affordability
2.1 (92 reviews)
2.4 (78 reviews)
Reviewer's quote

...I feel so burnt (the price of this product is much lower than what I paid for it back in September, 2018) that I must warn anyone considering the purchase of Husqvarna products that your hard earned money would better serving you buying from another manufacturer. So disappointed in Husqvarna!!!..

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After I called customer service for stihl an spoke with a lady I explain all of this, an even told her what I was trying to get she quoted me a diffrent price an seem to have less information than the rural king employee did. She tend told me of anther dealing in my area I called the number come to...

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Value for money
1.7 (88 reviews)
1.8 (72 reviews)
Reviewer's quote

...I want my money back or a new mower Phone number please..

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...Weve spent money on years upkeep and it still doesnt start or run for long! Wont ever purchase another one for our property! Note- one of the power equipment shops here in Houston said one of the worse products out there..

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Husqvarna and Stihl Pros and Cons

Pros
  • No customer service
  • Great machine when it works
  • Works good when it works
  • Power when it worked
  • Start easy
  • Quality
Cons
  • Customer service and the poor website no number to call
  • Customer service
  • Being ripped off
  • Unreliable
  • It not working from day one
  • Warranty service

Husqvarna and Stihl Most Positive Reviews

Top rated reviews
5

Motor messed up my job! So upset and looked like a *** when i had to move your saw 3 times. Motor working then not!...

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5

I bought this saw from a rental place in bowling green ohio.So that there tells you it was already broke in. I have had...

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5

I ordered a new grass bagger for my older 2005 mower but the directions said to call customer support if your mower was...

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5

I have owned a still *** eater for four years about two months ago I was on my to cut a yard I had the *** eater on the...

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Husqvarna and Stihl Most Critical Reviews

Lowest rated reviews
1

I had purchased a riding mower may of 2013 and worked ok other then issues starting once and awhile. 2014 mowing season...

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1

I bought a Stihl trimmer. It started just fine, but I got no more than 3 feet when the line brought off inside the...

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1

We have been trying for 3 days to order a Husqvarna mower. It took one day to find out that their most popular model,...

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1

Bought a Stihl 211 Chainsaw. After little use, the spark plug blew out of the engine. It was just our of warranty after...

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Husqvarna and Stihl Latest Reviews

Recent published reviews
No votes

Had a battery and battery charger sent to me by Husqvarna shipped with Puralator but could not deliver as they said...

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1.6

Clutch springs fail, and destroys oiler lines.
Oiler armature lasts maybe 3 hours before breaking off, requiring removal...

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2

Cannot find parts.no response from Huskavarna

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4

Representative was super helpful and took care of the issue. Thanks Stihl

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Husqvarna and Stihl Products and Services

Most reviewed product and services
  • Husqvarna Lawn Mower (31 reviews)
  • Husqvarna Lawn Tractor (11 reviews)
  • Husqvarna Chainsaw (10 reviews)
  • Stihl Chainsaw (63 reviews)
  • Stihl String Trimmer (11 reviews)
  • Stihl Warranty (7 reviews)