PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Husqvarna and Stihl as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Husqvarna
Stihl

Husqvarna and Stihl Overview

Total reviews
133
220
Company responses
0
0
Issues resolved
3
1

Husqvarna and Stihl Consumer Ratings

Rank
90 out of 537 in Landscaping and Gardening category
137 out of 962 in Equipment category
Customer service
81 in category
78 in category
Product or Service Quality
58 in category
112 in category
Price Affordability
71 in category
150 in category
Website
91 in category
104 in category

Husqvarna and Stihl Rating Details

Customer service
1.2 (66 reviews)
1.7 (82 reviews)
Reviewer's quote

...Bad customer service..

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...another leaf blower customer returned it and got the chainsaw charger! ACE Weatherford (pronounced wetherfird!) cant get a replacement for 10 days! Stihl Customer service awful first off you cant get anyone! Called three times to leave voicemail, no replies Stihl does not have a call you back leave a number automated system, in 2020? With millions of Americans out of work if they cant afford an automated call you back system telephone system hire some more people ! Flipping Germans! Yes we just had 75th anniversary of the war! Dont mention it but this is one reason we won! No customer service from deutchesland Uber makes!So no call back from Sunday through Tuesday! Dont buy...

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Product or Service Quality
1.6 (61 reviews)
1.6 (75 reviews)
Reviewer's quote

...PERSON TOLD ME TO CONTACT SOMEONE ELSE, AROUND AND AROUND I WENT, PATHETIC CUSTOMER SERVICE..

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...Worst product ever. Weve spent money on years upkeep and it still doesnt start or run for long! Wont ever purchase another one for our property! Note- one of the power equipment shops here in Houston said one of the worse products out there..

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Price Affordability
2.2 (57 reviews)
2.3 (69 reviews)
Reviewer's quote

love the saw , for its price. Problem , the starter pulley slips , got about 15hrs actual work with saw...

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After I called customer service for stihl an spoke with a lady I explain all of this, an even told her what I was trying to get she quoted me a diffrent price an seem to have less information than the rural king employee did. She tend told me of anther dealing in my area I called the number come to...

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Website
1.6 (56 reviews)
2.5 (63 reviews)
Reviewer's quote

If you read the warranty information on the Husqvarna website it says 3 year bumper to bumper, however they tell me that it doesn't cover the transmission, it is supposed to be covered by Tuff Torque, the transmission manufacturer. Tuff Torque told me it is not their transmission. $300 to repair or...

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...I notified them twice through their website email but no response. The dealer told me that it would cost more to repair it than buy a new one. I asked the dealer if Stihl would want to know about the issue because the saw was full of gas and oil and on fire in my hands...

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Husqvarna and Stihl Pros and Cons

Pros
  • When it wasnt getting fixed it ran great
  • No customer service
  • Great machine when it works
  • Power when it worked
  • Quality
  • Product when it worked
Cons
  • Faulty product
  • Customer service and the poor website no number to call
  • Customer service
  • Warranty
  • Unreliable
  • Servic quality willing to back their product

Husqvarna and Stihl Most Positive Reviews

Top rated reviews
5

Motor messed up my job! So upset and looked like a *** when i had to move your saw 3 times. Motor working then not!...

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5

I bought this saw from a rental place in bowling green ohio.So that there tells you it was already broke in. I have had...

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5

I ordered a new grass bagger for my older 2005 mower but the directions said to call customer support if your mower was...

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5

I have owned a still *** eater for four years about two months ago I was on my to cut a yard I had the *** eater on the...

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Husqvarna and Stihl Most Critical Reviews

Lowest rated reviews
1

I had purchased a riding mower may of 2013 and worked ok other then issues starting once and awhile. 2014 mowing season...

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1

I bought a Stihl trimmer. It started just fine, but I got no more than 3 feet when the line brought off inside the...

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1

We have been trying for 3 days to order a Husqvarna mower. It took one day to find out that their most popular model,...

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1

Bought a Stihl 211 Chainsaw. After little use, the spark plug blew out of the engine. It was just our of warranty after...

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Husqvarna and Stihl Latest Reviews

Recent published reviews
1

Bought a tractor mower and it broke in 9 months. I bought a protection plan but it took almost 2 months to repair,...

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No votes

tired of writing to whoever you are

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1

I have a Husqvarna self propelled push mower that is been used maybe a total of 7 times in 3 years and it is a biggest...

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1

I purchased a Stihl chain saw and 6 cans of Stihl Moto Mix 5 years ago. I still have 2 cans of fuel left proving it was...

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Husqvarna and Stihl Products and Services

Most reviewed product and services
  • Husqvarna Lawn Mower (28 reviews)
  • Husqvarna Chainsaw (9 reviews)
  • Husqvarna Lawn Tractor (6 reviews)
  • Stihl Chainsaw (60 reviews)
  • Stihl String Trimmer (12 reviews)
  • Stihl Warranty (6 reviews)