Husqvarna vs Stihl
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Customers like
- No customer service 1
- Products seemed to work well so far 1
Customers don't like
- Customer service and the poor website no number to call1
- Extremely poor customer service1
- Faulty product1
- No reply back from customer service1
- Product1
Products by Husqvarna
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Customers like
- Power when it worked 6
- All products until this issue 2
- Reasonableness of the staff 1
- quality 1
- Service 1
Customers don't like
- Warranty2
- Resolution so far1
- Safety issue knew about this issue for at least three years1
- Warrenty1
- quality1
Products by Stihl
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Discussion
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There is no comparisons between Husqvarna and Stihl.Stihl is backed by their customer service department whereas Husqvarna has none in the US.
If you need warranty service on an HQ product you are screwed. You have to take it to an authorized dealer and they will tell you they do not do warranty work because they are not reimbursed for it. I have several emails from my local Husqvarna dealers stating as such. I have never experienced this problem in my 60 years with any company.
The bottom line is that Husqvarna may give a warranty on their products but it isn't worth the paper printed on when you need it.What an eye opener this whole process has been for me as a consumer.
Have had good service out of both brands before EPA regulations choked the life out of them. Shame that power tools now use more fuel and are less powerful due to our crooked government over reaching and failing policies. The old chain saws and trimmers and blowers are the best performing and in my opinion of the new stuff, JUNK!
HAVE HAD TWO HUSQVARNA AND ONE STIHL CHAIN SAWS AND THE HUSQVARNA;S WERE HARD TO CRANK AND THE STIEHL CRANKED REASONABLE WELL .I CALLED CUSTOMERT SUPPORT AT HUSQVARNA AND RECEIVED NO HELP EXCEPT TAKE IT YO A HUSQAVAR4NA DEALER AND RUN UP A $130.00 BILL AND THE SAW S WERE HARD TO CRANK.
NO MORE HUSQVARNA PRODUCTS FOR ME.SHAME ON HUSQVARNA FOR SELLING A POOR QUALITY PRODUCT.