PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Key Bank Usa and Huntington Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Key Bank Usa
Huntington Bank

Key Bank Usa and Huntington Bank Overview

Total reviews
137
320
Company responses
0
0
Issues resolved
0
3

Key Bank Usa and Huntington Bank Consumer Ratings

Rank
121 out of 710 in Banks category
74 out of 710 in Banks category
Customer service
106 in category
No votes
Product or Service Quality
90 in category
No votes
Reliability
104 in category
No votes
Value for money
97 in category
No votes

Key Bank Usa and Huntington Bank Rating Details

Customer service
1.2 (70 reviews)
No votes
Reviewer's quote

...to date interest for 7 months last year was 378, 11 months this year interest paid to date is 320, it seems to me I paid $2200 more than I should have and customer service said that seems right. They say they will call back, if not better business bureau on...

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...When I tried to close my checking account in March the customer service rep indicated I must do that in person at a local branch, they can not do it out of Columbus HQ...

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Product or Service Quality
1.3 (67 reviews)
No votes
Reviewer's quote

...Customer service in Collection department can barely speak English..

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But Then few days later my online access got revoked again for no reason at all and I was told by their awful customer service I had to redo my online access all over again which was tiring and waste of my time . I felt this bank was giving me the run around and providing no good service or reasons...

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Reliability
1.1 (60 reviews)
No votes
Reviewer's quote

Trying to get a replacement card, I've logged in over 13 hours of on hold wait times. No options, no solution, just CONTINUE TO WAIT. maybe there is nobody there to take the calls?

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4 year ago Huntington cancelled my checking account.Because I made a cash deposit of $6,000 in 1 week, I still don't understand. Now I have no checking there, but they still have my commercial loan. Now that I have no check account they won't help me with a SBA virus loan.WORST BANK EVER!!!!!

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Value for money
1.2 (55 reviews)
No votes
Reviewer's quote

This is my child support money I use for my daughter's medication and now food since I have been on furlough. So now there isn't any food in the cabinets or the refrigerator and the bank account is empty and my daughter has no medication and I see her go through periods of turning blue because her...

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...I've been battling for my money for over a month to get an email from them today stating that they had to do an authorization, that I see was done on 4/10/20. They also say that they sent me the $100, but it won't show on my bank statement or online account. I haven't received it...

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Key Bank Usa and Huntington Bank Pros and Cons

Pros
  • No deposit slips required
  • How user friendly your web site and cell application is
  • Having a checking account
  • Them in the begining
  • Local home town branch
  • Branch location in my areas
Cons
  • Entire experience incompetent and unethical people
  • Takes unfair advantage of consumers
  • Being treated like a liar
  • Poor customer service
  • Inability to see reason
  • Unacceptable posting times

Key Bank Usa and Huntington Bank Most Positive Reviews

Top rated reviews
5

This bank is the absolute worst I have ever dealt with. I opened an account with them with $50.00 to start. They then...

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5

Saturday 3/21/2015 I was depositing $100 (5,20s) the atm spit out 4 20s and then proceeded to shut down...returning my...

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4.9

noticedm199.99 taken out by fake check with all informarion on..reported fraud and after10 weeks heard,ohing. When I...

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5

Your call center customer service needs some serious reajusting. My check was deposited at 2:30 am and i go to get gas...

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Key Bank Usa and Huntington Bank Most Critical Reviews

Lowest rated reviews
1

KeyBank bought my accounts from another bank in 2013. This included several IRA accounts. KeyBank used an old,...

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1

I deposited a $1500 personal check from a regular customer into my account this past friday morning. I went inside...

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1

Why isn't there a zero rating? Worst bank I've ever dealt with. Refuse to release POD balances to beneficiaries after...

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1

I am a new account holder for Huntington and this truly it's the worst experience I went to cash my check at the branch...

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Key Bank Usa and Huntington Bank Latest Reviews

Recent published reviews
1

Trying to get a replacement card, I've logged in over 13 hours of on hold wait times. No options, no solution, just...

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4

When i received my stimulus check on April 15th, i was over drafted about $400 the day before. I had to take care of...

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1

Waiting weeks for a debit card to access my funds. Impossible to get through to customer care. Bank refuses to help.

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1.7

Ever since Huntington took over First Merit in 2016 both my HELOC and checking accounts have been screwed...

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Key Bank Usa and Huntington Bank Products and Services

Most reviewed product and services
  • Key Bank Usa Account (44 reviews)
  • Key Bank Usa Customer Care (14 reviews)
  • Key Bank Usa Banking Service (13 reviews)
  • Huntington Bank Account (51 reviews)
  • Huntington Bank Customer Care (37 reviews)
  • Huntington Bank Banking Service (30 reviews)