PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Humana

United Healthcare and Humana Overview

Total reviews
728
587
Company responses
0
0
Issues resolved
4
3

United Healthcare and Humana Consumer Ratings

Rank
195 out of 1052 in Insurance category
189 out of 1052 in Insurance category
Customer service
168 in category
161 in category
Website
185 in category
179 in category
Product or Service Quality
136 in category
135 in category
Diversity of Products or Services
200 in category
151 in category

United Healthcare and Humana Rating Details

Customer service
1.2 (298 reviews)
1.2 (230 reviews)
Reviewer's quote

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Humana must be being run by a children's play group - the customer service is total useless and not fit for purpose. I covered myself with a dental plan in December 2019. In February 2020 I added my children to the policy - I was told the total premium would be $58...

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Website
1.5 (253 reviews)
1.5 (191 reviews)
Reviewer's quote

...Got access to website. But iphone apps wont let me log in..

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Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Product or Service Quality
1.3 (252 reviews)
1.3 (195 reviews)
Reviewer's quote

... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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Purchased dental insurance almost a year ago, followed all directives from the website to choose a service provider and Humana will will not pay for simple dental xray's. I had to pay for services rendered by a plan provider in-network $231. 00...

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Diversity of Products or Services
1.3 (238 reviews)
1.6 (160 reviews)
Reviewer's quote

Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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I have been insured in a Humana Gold Plus Advantage Plan for the past 6 years, and have been happy with their services for the most part. I tried to log onto my account with the Humana Website on 1/2/20 to check on a prescription refill, only find no access to the online pharmacy. When I called to...

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United Healthcare and Humana Pros and Cons

Pros
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
  • Prescription drug coverage
  • Very little about humana
  • Doctor
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Customer service
  • Misleading plan coverage
  • Health coverage

United Healthcare and Humana Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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United Healthcare and Humana Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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United Healthcare and Humana Latest Reviews

Recent published reviews
1

I can't get to the OptumRX site to order my medications. I have spent a hour and a half trying to get past the profile,...

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1

Humana must be being run by a children's play group - the customer service is total useless and not fit for purpose.
I co...

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2.5

I'm not comfortable responding to a site named "Pissed consumer." It's not appropriate.
All reps have been courteous, kno...

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No votes

I was charged a monthy fee of $132.00 directly taken from my bank account and had not done business with humana ever. No...

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United Healthcare and Humana Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (252 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (54 reviews)
  • Humana Dental Insurance (48 reviews)