PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Humana

United Healthcare and Humana Overview

Total reviews
701
558
Company responses
0
0
Issues resolved
4
3

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 701 reviews. It is 143 reviews more than Humana received since Nov 8, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with United Healthcare customer support team and Humana customer service.

United Healthcare and Humana Consumer Ratings

Rank
185 out of 1479 in Insurance category
180 out of 1479 in Insurance category
Customer service
180 in category
149 in category
Product or Service Quality
145 in category
133 in category
Website
178 in category
176 in category

According to consumer ratings and reviews, Humana ranks 5 points higher in the Insurance category than United Healthcare. People gave United Healthcare 1.2 stars for Customer service criterion in Insurance category and it is 272 points higher than the worst rated brand in this category. At the same time, Humana was rated 1.3 stars for Customer service criterion in this category and it is 303 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Humana has a higher rating than United Healthcare. Regarding Website criterion, consumers gave United Healthcare 1.5 stars and it is 61% greater than other in category. Humana however was rated 1.5 stars and it is 61% greater than other in category.

United Healthcare and Humana Rating Details

Customer service
1.2 (281 reviews)
1.3 (219 reviews)
Reviewer's quote

...This has been, unequivocally, the worst customer service experience I've ever had. Oh, and the final outcome. There wasn't one...

Joseph C

Human Dental has the worst customer service I have ever experienced in my life. You are constantly transferred from one person to another. They could not even find the plan I signed up for, discovered this after spending 2 hours talking to 5 different people...

Aayan
Product or Service Quality
1.3 (239 reviews)
1.4 (180 reviews)
Reviewer's quote

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A

Worst customer service ever!!!! Transferred many times no one knows what they're doing they all say something different and calls always go over seas - THE WORST..

PissedConsumer1713051
Website
1.5 (238 reviews)
1.5 (182 reviews)
Reviewer's quote

...website doesn't allow you to chat only refers you to phone number to be placed on hold. I want my money back..

RZ

I tried to log onto my account with the Humana Website on 1/2/20 to check on a prescription refill, only find no access to the online pharmacy. When I called to find out why I was put on hold for several minutes before speaking to a representative. I was told that my policy with them had "termed",...

Joven

United Healthcare and Humana Pros and Cons

Pros
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
  • Prescription drug coverage
  • Very little about humana
  • Doctor
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Customer service
  • Misleading plan coverage
  • Health coverage

United Healthcare and Humana Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

United Healthcare and Humana Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

United Healthcare and Humana Latest Reviews

Recent published reviews

I need help with a bill. 917.326.0604. Please call me back

Read all 701 reviews

In 2018 I was diagnosed with a "ripening" cataract in my right eye. Since I am blind in my left, my Humana-recommended c...

Read all 558 reviews

United Healthcare and Humana Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (64 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Humana Health Insurance (99 reviews)
  • Humana Customer Care (51 reviews)
  • Humana Dental Insurance (45 reviews)