PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Humana

United Healthcare and Humana Overview

Total reviews 1071 799
Company responses 0 0
Issues resolved 7 7

United Healthcare and Humana Consumer Ratings

Rank
244 out of 1822 in Insurance category
239 out of 1822 in Insurance category
Customer service
240 in category
248 in category
Product or Service Quality
206 in category
204 in category
Website
237 in category
268 in category
Diversity of Products or Services
246 in category
218 in category

United Healthcare and Humana Rating Details

Customer service
1.4
(467 reviews)
1.4
(334 reviews)
Reviewer's quote

...Each customer service rep. took and asked the same information about my case, imagine the fun I had. The last supervisor rep...

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...They not only have bad customer service, they have NO customer service. I will be switching back next year..

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Product or Service Quality
1.5
(404 reviews)
1.5
(292 reviews)
Reviewer's quote

Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment...

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...I had to cancel service in FL and start service in LA. When I called to switch everything over I asked they everything be canceled in FL, as I had an additional dental coverage. They have continued to bill me because they claim no request to cancel was ever made...

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Website
1.7
(385 reviews)
1.6
(283 reviews)
Reviewer's quote

...Their website LIES about this or else, their system is very messed up and despite being contacted about this, no one has tried to fix it. An awful company to deal with!!!..

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I have a food card, and it states or the website that my card is good at family dollar stores, and dollar general stores, but when I tried to use it at either store, it wouldn't work that pissed me off, you don't tell people where it will work, and let them find out later that it doesn't, makes...

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Diversity of Products or Services
1.6
(368 reviews)
1.7
(247 reviews)
Reviewer's quote

I did not get half the insurance Medicare that they said they were giving me,I also did not get the monthly food and services card. upon getting hold of the agent ,he lied somemore,saying he would set up an in person interview. try to talk to company,phone# goes to a full mailbox...

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your services and no responds to people. do not enroll in humanna. I tryed to get a flu shot at walgreens in Enfield ct shaker road...

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United Healthcare and Humana Pros and Cons

Pros
  • Extremely unhappy
  • One rep did try to help me
  • Premiums ok
  • Very little about humana
  • Prescription drug coverage
  • No pros
Cons
  • Customer service
  • Runaround they have given me
  • That they lied
  • Customer service
  • Misleading plan coverage
  • Health coverage

United Healthcare and Humana Most Positive Reviews

Top rated reviews
5

Took care of everything.Wonderful job.. Updated all my info and made it where my UCH acct is easy to access.

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5

Issue was resolved. Humana is a good company.I was never mad at them, i just needed the phone number to get something...

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5

The representative I spoke with was wonderful she went above and beyond what I expected. Lol LOL she's calling me...

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5

Everything went well accept I had a hard time understanding the agent because of his accent.I wish you could hire...

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United Healthcare and Humana Most Critical Reviews

Lowest rated reviews
1

I tried to cancel 3 months ago, been billed and tried to cancel. They said they will refund this month 3/24 ,but not...

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1

I moved from one state to another and kept my Humana Gold Plus HMO. I had to cancel service in FL and start service in...

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1

I called 3 times to confirm that I have a zero copay on prescriptions. Three different customer service employees confi...

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1

This is the second time that Humana has refused to pay for my meds. that i received in the hospital, I submitted a...

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United Healthcare and Humana Latest Reviews

Recent published reviews
1

Among other things, I hung my phone up after 1 1/2 hours, approximately one hour and 15 minutes of which was hold time.

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No votes

The great service I received so politely conveyeddont hesitate to call with questions. And so knowledgeable.

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No votes

I was told I would only pay 20. Dollars for my physical therapy!!! Im still paying 40. Dollars.
Now you say I w to pay 19...

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No votes

He kept arguing with me about the date of the month and told him to look at the calendar and he wouldnt do it.
I used to...

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