PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Humana

United Healthcare and Humana Overview

Total reviews 741 602
Company responses 0 0
Issues resolved 4 3

United Healthcare and Humana Consumer Ratings

Rank
199 out of 1078 in Insurance category
193 out of 1078 in Insurance category
Customer service
173 in category
163 in category
Product or Service Quality
140 in category
142 in category
Website
188 in category
184 in category
Diversity of Products or Services
199 in category
154 in category

United Healthcare and Humana Rating Details

Customer service
1.2 (305 reviews)
1.3 (239 reviews)
Reviewer's quote

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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They refused to fill my Medicine after one month and when I complained to customer service they called the police on me and lied to them and claimed I wanted to commit suicide! The Police Baker Acted me and when I was able to get released there is no Pharmacy in town that will fill my Scripts! I...

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Product or Service Quality
1.3 (262 reviews)
1.3 (202 reviews)
Reviewer's quote

... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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...In what world does that make sense? Customer service was terrible also, after waiting 20 min on hold I was told they could do nothing about it..

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Website
1.5 (259 reviews)
1.5 (198 reviews)
Reviewer's quote

...After enrolling, I checked their website. There were no listed in network dentists. There was not a list of in network dentists...

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Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Diversity of Products or Services
1.3 (245 reviews)
1.5 (166 reviews)
Reviewer's quote

Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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...They want to utilize services which i dont need and will not provide services per my dental insurance..

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United Healthcare and Humana Pros and Cons

Pros
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
  • Very little about humana
  • Prescription drug coverage
  • Doctor
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Customer service
  • Misleading plan coverage
  • Health coverage

United Healthcare and Humana Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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United Healthcare and Humana Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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United Healthcare and Humana Latest Reviews

Recent published reviews
1

I called the customer #, and was told there was a 7 minute wait. Or will call me back - and I won't loose my place in...

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5

Please stop calling me. The auto recorded line calls me CONSTANTLY. It says I see that you have a prescription for......

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No votes

I am a recent (May 13, 2020) amputee. A Waiver, according the clinic where I should have gotten my prosthetic, is an add...

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1

It's two months and I am still waiting. Five long phone calls later. I would advise my friends, family and perfect...

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United Healthcare and Humana Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (57 reviews)
  • Humana Dental Insurance (50 reviews)