PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
United Healthcare

Humana and United Healthcare Overview

Total reviews
546
689
Company responses
0
0
Issues resolved
2
4

United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 689 reviews. It is 143 reviews more than Humana received since Nov 8, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with United Healthcare customer support team than with Humana customer service.

Humana and United Healthcare Consumer Ratings

Rank
177 out of 1880 in Insurance category
226 out of 1880 in Insurance category
Customer service
160 in category
180 in category
Website
178 in category
181 in category
Product or Service Quality
141 in category
150 in category

According to consumer ratings and reviews, Humana ranks 49 points higher in the Insurance category than United Healthcare. People gave Humana 1.2 stars for Customer service criterion in Insurance category and it is 289 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 269 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that United Healthcare has a higher rating than United Healthcare. Regarding Product or Service Quality criterion, consumers gave Humana 1.3 stars and it is 69% greater than other in category. United Healthcare however was rated 1.3 stars and it is 67% greater than other in category.

Humana and United Healthcare Rating Details

Customer service
1.2 (213 reviews)
1.2 (276 reviews)
Reviewer's quote

I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!

William K

" Okay so if the company doesn't know wtf its customers are enrolled in, what are you people actually doing?? I have literally been on the phone all day, on the customer client phone line I only found after emailing four different people. They have too many extraneous websites that aren't easy to...

Ifeoluwa A
Website
1.5 (180 reviews)
1.5 (234 reviews)
Reviewer's quote

This website stinks, they made it to convuluted..

john s

Then there are the reps that say they can't even find the claims or plan I'm calling about and yet I'm on their website customer portal and the info on claim in question is in front of my face. When I ask them how they can't find the claims or insurance plan I'm referring to (since I can see it on...

Debbi A
Product or Service Quality
1.3 (177 reviews)
1.3 (235 reviews)
Reviewer's quote

Humana has become yet another company to outsource their customer service to the Philippines. They have no knowledge and even worse English language skills. All they can do is read from a script in very broken English...

PissedConsumer1676653

United Healthcare has become yet another company to outsource their customer service to the Philippines. These reps have no knowledge and even worse English language skills. All they can do is read from a script in very broken English...

PissedConsumer1679593

Humana and United Healthcare Pros and Cons

Pros
  • Prescription drug coverage
  • Very little about humana
  • Way they processed my previous claims
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Customer service
  • That they lied
  • Runaround they have given me

Humana and United Healthcare Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

Humana and United Healthcare Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

Humana and United Healthcare Latest Reviews

Recent published reviews
2

I continue to get phone calls, several a day, from one of their pharmacists. I have had this problem before and sent an...

Read all 546 reviews
1

My name is Niten Ved
I had a group Medical Insurance Plan (with Oxford Healthcare) through my Employer. Back in Feb 2019,...

Read all 689 reviews

Humana and United Healthcare Products and Services

Most reviewed product and services
  • Humana Health Insurance (98 reviews)
  • Humana Customer Care (50 reviews)
  • Humana Dental Insurance (44 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (62 reviews)
  • United Healthcare Medical Claim (46 reviews)