PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
United Healthcare

Humana and United Healthcare Overview

Total reviews
597
735
Company responses
0
0
Issues resolved
3
4

Humana and United Healthcare Consumer Ratings

Rank
194 out of 1068 in Insurance category
200 out of 1068 in Insurance category
Customer service
161 in category
171 in category
Product or Service Quality
141 in category
139 in category
Website
188 in category
189 in category
Billing Practices
178 in category
160 in category

Humana and United Healthcare Rating Details

Customer service
1.3 (235 reviews)
1.2 (301 reviews)
Reviewer's quote

Humana must be being run by a children's play group - the customer service is total useless and not fit for purpose. I covered myself with a dental plan in December 2019. In February 2020 I added my children to the policy - I was told the total premium would be $58...

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Product or Service Quality
1.3 (199 reviews)
1.4 (257 reviews)
Reviewer's quote

...In what world does that make sense? Customer service was terrible also, after waiting 20 min on hold I was told they could do nothing about it..

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... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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Website
1.5 (195 reviews)
1.5 (257 reviews)
Reviewer's quote

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today...

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Billing Practices
1.3 (190 reviews)
1.4 (234 reviews)
Reviewer's quote

called Humana regarding billing issue. Spoke with a rep who was difficult to understand her English, Very arrogant and condescending person. She said some one would contact me regarding my issue...

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Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

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Humana and United Healthcare Pros and Cons

Pros
  • Very little about humana
  • Prescription drug coverage
  • Doctor
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Customer service
  • That they lied
  • Runaround they have given me

Humana and United Healthcare Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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Humana and United Healthcare Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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Humana and United Healthcare Latest Reviews

Recent published reviews
1

My mother has been admitted to a nursing home, this was not an approved provider and therefore only 60 percent would be...

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1

It is ridiculous when a doctor orders a MRI for my spouse and the insurance company refuses to cover the procedure. The...

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1

The pharmacy dept is horrible. They refuse to resolve issues.

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3.8

Sleep study was not approved but after they checked they found that it has been approved

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Humana and United Healthcare Products and Services

Most reviewed product and services
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (55 reviews)
  • Humana Dental Insurance (48 reviews)
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)