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Humana

Insurance
  • 1 ISSUES RESOLVED
  • 391 TOTAL REVIEWS
  • $1.6M CLAIMED LOSSES
  • $14.9K AVERAGE LOSS
1.4
Customer service
Website
Billing Practices
Diversity of Products or Services
Staff
  • Prescription drug coverage 4
  • Very bad 3
  • Attitude of agents on the phone 2
  • Very little about humana 2
  • Doctor 2

Customers don't like

  • Customer service18
  • Misleading plan coverage15
  • Health coverage10
  • Being lied to9
  • Price6
Delete
  • 2 ISSUES RESOLVED
  • 466 TOTAL REVIEWS
  • $670K CLAIMED LOSSES
  • $6.1K AVERAGE LOSS
1.4
Customer service
Website
Billing Practices
Diversity of Products or Services
Staff
  • One rep did try to help me 5
  • Premiums ok 4
  • Not much 3
  • Actually they were polite while lying to me 2
  • Medical claims are processed easily 2

Customers don't like

  • Being lied to13
  • Useless customer service13
  • Customer service9
  • Uncaring6
  • Worst customer service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Anonymous Fort Myers, Florida, United States #1196385
Humana - NO Customer Service Help!!!!
ISSUE NOT RESOLVED
Fort Myers, Florida Aug 05 8 views 0 comments
Since December of 2015, the INEPT EMPLOYEES at HUMANA are unable to fill a simple Doctor Prescribed Medication. These same Meds have been scripted and PAID for previously by Medicare.
For some reason I am now part of the "HUMANA CIRCLE-***"!!!!
And here all this time I was lead to believe that Verizon and Comcast/Xfinity held the #1 spot for Customer Service Ineptitude. Humana Customer Service does not care, they lie, they run your Doctor and Doctor's Staff in endless Cycles, of requests for information, Humana has received in excess of Twenty times and back to December. 2014. Utterly incompetent. The Humana CEO is more caught up with his Bicycle than operating his business- obviously he doesn't give a "***" either When Open Enrollment comes around in December I will NOT sign up with HUMANA Humana Medicare Advantage 4