PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
United Healthcare

Humana and United Healthcare Overview

Total reviews 604 747
Company responses 0 0
Issues resolved 3 4

Humana and United Healthcare Consumer Ratings

Rank
196 out of 1084 in Insurance category
201 out of 1084 in Insurance category
Customer service
138 in category
148 in category
Product or Service Quality
118 in category
117 in category
Website
164 in category
168 in category
Billing Practices
153 in category
137 in category

Humana and United Healthcare Rating Details

Customer service
1.3 (241 reviews)
1.2 (307 reviews)
Reviewer's quote

...Everytime, after I submitted all info, it said registration cant be processed due to system error, need to contact Customer Service. Customer Service has no clue what to do to resolve. They just keep asking you to try to reregister...

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Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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Product or Service Quality
1.4 (204 reviews)
1.4 (265 reviews)
Reviewer's quote

They refused to fill my Medicine after one month and when I complained to customer service they called the police on me and lied to them and claimed I wanted to commit suicide! The Police Baker Acted me and when I was able to get released there is no Pharmacy in town that will fill my Scripts! I...

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...My provider said I need a cat scan for a lump in my groin stat the next day I was denied service from UHC . I could have cancer or infection doctor didnt know. But UHC seems to know Not serious enough for them...

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Website
1.5 (199 reviews)
1.5 (260 reviews)
Reviewer's quote

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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...After enrolling, I checked their website. There were no listed in network dentists. There was not a list of in network dentists...

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Billing Practices
1.3 (193 reviews)
1.4 (239 reviews)
Reviewer's quote

I called and spoke to Cawane in their customer service department - I was informed I had the wrong premium, but the billing on my account proves I was quoted and charged incorrectly. I want to be charged what I was told! Cawane told me he would listen to the taped conversation and call me back by...

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Their address on record was incorrect in one part of their organization - the part that communicates a billing payment issue - and correct in all other areas of the company. I promptly paid the outstanding balance on the phone (2 hrs ago) and have been bounced from one department to another since....

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Humana and United Healthcare Pros and Cons

Pros
  • Very little about humana
  • Prescription drug coverage
  • Doctor
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Customer service
  • That they lied
  • Runaround they have given me

Humana and United Healthcare Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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Humana and United Healthcare Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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Humana and United Healthcare Latest Reviews

Recent published reviews
1

I have an issue with Humana trying to set up my account. I previously did this and paid my premium online. They have a...

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No votes

I am an individual Provider- Registered Dietitian in-network with UHC. I do check UHC members benefits and eligibility f...

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1.9

My husband and I both have had procedures done but Humana does not pay. They ask for information and we provide it but...

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1.7

I was transferred five times and on hold for 45 minutes until I hung up and had to call back and was on hold for an...

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Humana and United Healthcare Products and Services

Most reviewed product and services
  • Humana Health Insurance (101 reviews)
  • Humana Dental Insurance (51 reviews)
  • Humana Claim (14 reviews)
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • United Healthcare Health Plan (36 reviews)