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Humana

Insurance
  • 1 ISSUES RESOLVED
  • 405 TOTAL REVIEWS
  • $1.6M CLAIMED LOSSES
  • $14.7K AVERAGE LOSS
1.4
Customer service
Website
Billing Practices
Diversity of Products or Services
Staff
  • Prescription drug coverage 4
  • Very bad 3
  • Attitude of agents on the phone 2
  • Very little about humana 2
  • Doctor 2

Customers don't like

  • Customer service11
  • Misleading plan coverage9
  • Health coverage5
  • Incorrect marketing information4
  • Price4
Delete
  • 2 ISSUES RESOLVED
  • 496 TOTAL REVIEWS
  • $970K CLAIMED LOSSES
  • $7.8K AVERAGE LOSS
1.4
Customer service
Website
Billing Practices
Diversity of Products or Services
Staff
  • One rep did try to help me 5
  • Not much 4
  • Premiums ok 4
  • Actually they were polite while lying to me 3
  • Medical claims are processed easily 3

Customers don't like

  • Being lied to10
  • Customer service5
  • That they lied4
  • Worst customer service4
  • Uncaring4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Fort Myers, Florida, United States #1196385

Humana - NO Customer Service Help!!!!

ISSUE NOT RESOLVED

Fort Myers, Florida Aug 05 8 views 0 comments

Since December of 2015, the INEPT EMPLOYEES at HUMANA are unable to fill a simple Doctor Prescribed Medication.These same Meds have been scripted and PAID for previously by Medicare.

For some reason I am now part of the "HUMANA CIRCLE-***"!!!!

And here all this time I was lead to believe that Verizon and Comcast/Xfinity held the #1 spot for Customer Service Ineptitude.

Humana Customer Service does not care, they lie, they run your Doctor and Doctor's Staff in endless Cycles, of requests for information, Humana has received in excess of Twenty times and back to December. 2014.

Utterly incompetent.The Humana CEO is more caught up with his Bicycle than operating his business- obviously he doesn't give a "***" either When Open Enrollment comes around in December I will NOT sign up with HUMANA Humana Medicare Advantage 4