PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Concordia Dental and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Concordia Dental
Humana

United Concordia Dental and Humana Overview

Total reviews
162
589
Company responses
0
0
Issues resolved
0
3

United Concordia Dental and Humana Consumer Ratings

Rank
116 out of 386 in Dentistry category
189 out of 1053 in Insurance category
Customer service
71 in category
164 in category
Diversity of Products or Services
91 in category
154 in category
Reliability
67 in category
122 in category
Website
92 in category
182 in category

United Concordia Dental and Humana Rating Details

Customer service
1.2 (78 reviews)
1.2 (230 reviews)
Reviewer's quote

...When I called UC customer service, the claim was again denied even though the dentist only uses the composite filling (as that is what is beat for the patient)!!! Be very careful of what dental procedures you choose to have completed with this company!..

Read full review

Humana must be being run by a children's play group - the customer service is total useless and not fit for purpose. I covered myself with a dental plan in December 2019. In February 2020 I added my children to the policy - I was told the total premium would be $58...

Read full review
Diversity of Products or Services
1.3 (63 reviews)
1.6 (160 reviews)
Reviewer's quote

They say they pay 80% out of network and 100% for a lot of services. That's all find and dandy, then in the fine print they say it is that percentage of "allowable costs" which what is considered as allowable is paltry and way below what is typical for any dentist outside of Mexico. Two cleanings...

Read full review

...I had to pay for services rendered by a plan provider in-network $231. 00. I spent 5 hours today, being shipped around the phone system without real solution...

Read full review
Reliability
1.1 (60 reviews)
1.2 (164 reviews)
Reviewer's quote

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia looking for reasons not to pay a claim and switched to another company. The last incident was comical in that I had a procedure (a veneer) and submitted a claim but United Concordia...

Read full review

My acct is 66894323. After attempting to get one of my prescriptions filled for almost 4 months, I finally got through to one of your pharmacists located in Burleson, Texas. I have tried to articulate to all of your call centers. I've talked to the Carolinas, Jacksonville, Jamaica, south Florida...

Read full review
Website
1.5 (59 reviews)
1.5 (191 reviews)
Reviewer's quote

On the website I found a letter also dated October 2017 that stated me, or my family member's, coverage will end on July 31, 2017 (over 2 months prior to the letter's date!) due to a reported change in eligibility. When re-instating with customer service, who was "sorry for the delayed...

Read full review

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

Read full review

United Concordia Dental and Humana Pros and Cons

Pros
  • Online verification
  • Nada
  • How they acted years past
  • Prescription drug coverage
  • Very little about humana
  • Doctor
Cons
  • Denied legitimate claims
  • Poor handling of a service claim
  • Dont pay claims
  • Customer service
  • Misleading plan coverage
  • Health coverage

United Concordia Dental and Humana Most Positive Reviews

Top rated reviews
3.5

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...

Read full review
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

Read full review
No votes
5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

Read full review

United Concordia Dental and Humana Most Critical Reviews

Lowest rated reviews
1

Latest rejected dental claim: I need 2 crowns molars, and have insurance through my employer with Concordia and through...

Read full review
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

Read full review
1

Denied claims because UC said I had periodontal disease. My dentist
said my gums were perfectly normal for a man my age....

Read full review
1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

Read full review

United Concordia Dental and Humana Latest Reviews

Recent published reviews
2

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia...

Read full review
No votes

It was a Thankyou for the masks sent to us. I obviously posted it on the wrong site.

Read full review
No votes

No one answered the phone

Read full review
No votes

Humana sucks. Their website is completely useless unless you wnat to watch a green circle spin for hours. DO NOT BUY...

Read full review

United Concordia Dental and Humana Products and Services

Most reviewed product and services
  • United Concordia Dental Dental Insurance (79 reviews)
  • United Concordia Dental Medical Claim (47 reviews)
  • United Concordia Dental Customer Care (9 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (54 reviews)
  • Humana Dental Insurance (48 reviews)