PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SilverScript and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SilverScript
Humana

SilverScript and Humana Overview

Total reviews
267
582
Company responses
0
0
Issues resolved
0
3

SilverScript and Humana Consumer Ratings

Rank
183 out of 1051 in Insurance category
190 out of 1051 in Insurance category
Customer service
137 in category
166 in category
Value for money
106 in category
131 in category
Product or Service Quality
155 in category
140 in category
Diversity of Products or Services
136 in category
157 in category

SilverScript and Humana Rating Details

Customer service
1.3 (138 reviews)
1.2 (227 reviews)
Reviewer's quote

I spoke to two individuals this morning on your customer service line. The first person listened to my problem , she told how she was going to proceed and connect me to someone who could help. She came back on the line indicated she found the person and transfer me...

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Humana is the absolute worst insurance to get someone on the phone from the United States! It's not possible! The customer service team will not let you speak with anyone else or find you a rep that covers your area. They keep trying to put you on hold and read directly from their manual. They have...

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Value for money
1.5 (117 reviews)
1.4 (137 reviews)
Reviewer's quote

...So I have to wait without my medicine pharmacy has wont let me pay my own money for says because I have insurance an its a controlled substance. They can take 72 hours to approve or not an that doesnt start until dr submits letter. Refuse to fill first 30 days while I wait...

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I am also running out of money as I haven't been able to work for the last 4 years, not even part time, to supplement my ss as I did before this happened. I have very little money left from some I had put aside for moving which I have to use to buy food and pay bills with. I am falling now which I...

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Product or Service Quality
1.3 (117 reviews)
1.3 (193 reviews)
Reviewer's quote

...I changed my D Plan from SilverScript(SS) back to United Healthcare for this year because of very poor service. Unfortunately, I forgot to cancel my automatic payments of premiums to SS. I made payments in Jan...

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Purchased dental insurance almost a year ago, followed all directives from the website to choose a service provider and Humana will will not pay for simple dental xray's. I had to pay for services rendered by a plan provider in-network $231. 00...

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Diversity of Products or Services
1.6 (102 reviews)
1.5 (159 reviews)
Reviewer's quote

...was told that they raised the teir and added a deductible to all insulin products..

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I have been insured in a Humana Gold Plus Advantage Plan for the past 6 years, and have been happy with their services for the most part. I tried to log onto my account with the Humana Website on 1/2/20 to check on a prescription refill, only find no access to the online pharmacy. When I called to...

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SilverScript and Humana Pros and Cons

Pros
  • Non
  • Usually pretty good with pricing
  • Unknown
  • Prescription drug coverage
  • Very little about humana
  • Doctor
Cons
  • Dishonest and trying to exploit money from seniors
  • Way i was treated
  • Dreadful customer service
  • Customer service
  • Misleading plan coverage
  • Health coverage

SilverScript and Humana Most Positive Reviews

Top rated reviews
5

I called to only change my mom's address & phone #. They gave me an address to send them all the legal paperwork for...

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5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

My regular med prices keep increasing with Silver Scripts. Since once you sign up with any RX plan, you're stuck for a...

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4.6

I have been with Humana Medicare Advantage plan since 2011 and been very pleased. I've actually gotten several other...

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SilverScript and Humana Most Critical Reviews

Lowest rated reviews
1

I have never had so many problems as I have with silverscript. I live on disability so I have a budget. I moved from...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

For 10+ months I have had nothing but aggravation with SilverScript CVS Caremark Drug PLan. They ship to the wrong...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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SilverScript and Humana Latest Reviews

Recent published reviews
1

change of medication classification, I can get drugs near the same price without the insurance

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1.5

Phone calls from Humana with employees that can speak language you can discern

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1

I get better prices with RX.com

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2.4

Two times in one day I got phone calls from Humana which could not speak discernible English. Are there no other people...

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SilverScript and Humana Products and Services

Most reviewed product and services
  • Silverscript Medicare Part D Prescription Health Plan (64 reviews)
  • Silverscript Customer Care (33 reviews)
  • Silverscript Health Plan (21 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (54 reviews)
  • Humana Dental Insurance (47 reviews)