PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and SilverScript as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
SilverScript

Humana and SilverScript Overview

Total reviews
546
207
Company responses
0
0
Issues resolved
2
0

Humana was first mentioned on PissedConsumer on Nov 8, 2009 and since then this brand received 546 reviews. It is 339 reviews more than SilverScript received since Feb 21, 2015.

Humana and SilverScript Consumer Ratings

Rank
177 out of 1880 in Insurance category
108 out of 769 in Pharmacy category
Customer service
160 in category
77 in category
Website
178 in category
81 in category
Product or Service Quality
141 in category
83 in category

Humana and SilverScript Rating Details

Customer service
1.2 (213 reviews)
1.3 (101 reviews)
Reviewer's quote

I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!

William K

...First customer service rep. Told me to call Medicare. Second rep after telling them 4 times my # they still repeated it back to me wrong...

Buster A
Website
1.5 (180 reviews)
1.6 (77 reviews)
Reviewer's quote

This website stinks, they made it to convuluted..

john s

...gov website says Part D expenses have went down for two years in a row. Despite that, the monthly premium for 2020 is raising from $59 to $83 plus a few cents. That is around a 30% increase when the government says the costs have gone down...

PissedConsumer1667974
Product or Service Quality
1.3 (177 reviews)
1.3 (84 reviews)
Reviewer's quote

Humana has become yet another company to outsource their customer service to the Philippines. They have no knowledge and even worse English language skills. All they can do is read from a script in very broken English...

PissedConsumer1676653

We have been getting calls from individuals that claim to be from silverscript asking if they can make changes to our policy. Also calls from silverscript stating if they had our number, weird, I called your number 1 866 362 6212 they really were not able to help. Also called the FRAUD # 1888 277...

PissedConsumer1702420

Humana and SilverScript Pros and Cons

Pros
  • Prescription drug coverage
  • Very little about humana
  • Way they processed my previous claims
  • Non
  • Price
  • Usually pretty good with pricing
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Dishonest and trying to exploit money from seniors
  • Way i was treated
  • Customer service people are totally non-responsive

Humana and SilverScript Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

5

I called to only change my mom's address & phone #. They gave me an address to send them all the legal paperwork for...

Humana and SilverScript Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

1

I have never had so many problems as I have with silverscript. I live on disability so I have a budget. I moved from...

Humana and SilverScript Latest Reviews

Recent published reviews
2

I continue to get phone calls, several a day, from one of their pharmacists. I have had this problem before and sent an...

Read all 546 reviews
1

My retirement package switched from Express Scripts to this company. After a year of receiving my only prescription...

Read all 207 reviews

Humana and SilverScript Products and Services

Most reviewed product and services
  • Humana Health Insurance (98 reviews)
  • Humana Customer Care (50 reviews)
  • Humana Dental Insurance (44 reviews)
  • Silverscript Medicare Part D Prescription Health Plan (53 reviews)
  • Silverscript Customer Care (25 reviews)
  • Silverscript Health Plan (17 reviews)