PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and SilverScript as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
SilverScript

Humana and SilverScript Overview

Total reviews
597
274
Company responses
0
0
Issues resolved
3
0

Humana and SilverScript Consumer Ratings

Rank
192 out of 1067 in Insurance category
183 out of 1067 in Insurance category
Customer service
161 in category
135 in category
Product or Service Quality
141 in category
154 in category
Website
187 in category
170 in category
Reliability
124 in category
86 in category

Humana and SilverScript Rating Details

Customer service
1.3 (235 reviews)
1.3 (142 reviews)
Reviewer's quote

Humana must be being run by a children's play group - the customer service is total useless and not fit for purpose. I covered myself with a dental plan in December 2019. In February 2020 I added my children to the policy - I was told the total premium would be $58...

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I spoke to two individuals this morning on your customer service line. The first person listened to my problem , she told how she was going to proceed and connect me to someone who could help. She came back on the line indicated she found the person and transfer me...

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Product or Service Quality
1.3 (199 reviews)
1.3 (122 reviews)
Reviewer's quote

...In what world does that make sense? Customer service was terrible also, after waiting 20 min on hold I was told they could do nothing about it..

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...I changed my D Plan from SilverScript(SS) back to United Healthcare for this year because of very poor service. Unfortunately, I forgot to cancel my automatic payments of premiums to SS. I made payments in Jan...

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Website
1.5 (195 reviews)
1.6 (106 reviews)
Reviewer's quote

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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...gov website says Part D expenses have went down for two years in a row. Despite that, the monthly premium for 2020 is raising from $59 to $83 plus a few cents. That is around a 30% increase when the government says the costs have gone down...

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Reliability
1.2 (167 reviews)
1.4 (14 reviews)
Reviewer's quote

They sent these ugly green masks which i did not ask for Haveplenty of masks

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Sent letter stating drug causes cancer. Destroyed Rex called dr got new Rex husband got his not me waiting still for it royal screwup please do not use them I beg you do not use

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Humana and SilverScript Pros and Cons

Pros
  • Very little about humana
  • Prescription drug coverage
  • Doctor
  • Non
  • Usually pretty good with pricing
  • Unknown
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Terrible customer service
  • Dishonest and trying to exploit money from seniors
  • Way i was treated

Humana and SilverScript Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

I called to only change my mom's address & phone #. They gave me an address to send them all the legal paperwork for...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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5

My regular med prices keep increasing with Silver Scripts. Since once you sign up with any RX plan, you're stuck for a...

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Humana and SilverScript Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

I have never had so many problems as I have with silverscript. I live on disability so I have a budget. I moved from...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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1

For 10+ months I have had nothing but aggravation with SilverScript CVS Caremark Drug PLan. They ship to the wrong...

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Humana and SilverScript Latest Reviews

Recent published reviews
1

My mother has been admitted to a nursing home, this was not an approved provider and therefore only 60 percent would be...

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1

Sent letter stating drug causes cancer. Destroyed Rex called dr got new Rex husband got his not me waiting still for it...

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1

The pharmacy dept is horrible. They refuse to resolve issues.

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1

When we signed up to pay silver script we were told lies quoting copay amounts, but question them and you get a...

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Humana and SilverScript Products and Services

Most reviewed product and services
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (55 reviews)
  • Humana Dental Insurance (48 reviews)
  • Silverscript Medicare Part D Prescription Health Plan (65 reviews)
  • Silverscript Customer Care (33 reviews)
  • Silverscript Health Plan (22 reviews)