PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molina Healthcare and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molina Healthcare
Humana

Molina Healthcare and Humana Overview

Total reviews 958 602
Company responses 654 0
Issues resolved 7 3

Molina Healthcare and Humana Consumer Ratings

Rank
46 out of 1079 in Insurance category
194 out of 1079 in Insurance category
Customer service
113 in category
161 in category
Website
176 in category
183 in category
Reliability
142 in category
130 in category
Billing Practices
152 in category
177 in category

Molina Healthcare and Humana Rating Details

Customer service
1.4 (560 reviews)
1.3 (239 reviews)
Reviewer's quote

If you hear the name Molina Insurance run don't ever take this insurance the worse customer service reps rude,uncompassionate, and not knowledgeable people to deal with you may die waiting for them to approve any tests or procedures if you file a grievance with the company they say they will...

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They refused to fill my Medicine after one month and when I complained to customer service they called the police on me and lied to them and claimed I wanted to commit suicide! The Police Baker Acted me and when I was able to get released there is no Pharmacy in town that will fill my Scripts! I...

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Website
1.6 (481 reviews)
1.5 (198 reviews)
Reviewer's quote

Finally, after spending no less than 2 hours trying to get a hold of someone - they finally give you the member id to register - I register on the website - enter the answer to a security question - then get an email to validate registration - enter the answer which is correct - it says invalid...

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Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Reliability
1.2 (467 reviews)
1.2 (171 reviews)
Reviewer's quote

Perhaps some people like using mail order but guess what Molina, there are some who do not trust the reliability of mail order and you are messing with our health if mail is late and we do not have our Dr. prescribed needed meds in time. Well i will not put up with this nonsense and will go to a...

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It's two months and I am still waiting. Five long phone calls later. I would advise my friends, family and perfect strangers to avoid this company if at all possible. They know what's best, their system and their profits.AvoidAvoid

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Billing Practices
1.4 (458 reviews)
1.3 (192 reviews)
Reviewer's quote

More problems: I chose to pay my monthly premiums by mail and every year they mess up 3 to 4 months of billing. Some of their reps tell me the invoice is printed and mail on the 1st of each month which is actually a lie, because when asked the same question with a different rep they tell me the...

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I called and spoke to Cawane in their customer service department - I was informed I had the wrong premium, but the billing on my account proves I was quoted and charged incorrectly. I want to be charged what I was told! Cawane told me he would listen to the taped conversation and call me back by...

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Molina Healthcare and Humana Pros and Cons

Pros
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
  • Very little about humana
  • Prescription drug coverage
  • Doctor
Cons
  • Customer service
  • No customer service
  • Bad customer service no accountability
  • Customer service
  • Misleading plan coverage
  • Health coverage

Molina Healthcare and Humana Most Positive Reviews

Top rated reviews
5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

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5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

Been with molina for over a year . Dr ordered mri about 2 months ago they denied it the first time then i appealed...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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Molina Healthcare and Humana Most Critical Reviews

Lowest rated reviews
1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

Transportation sucks. The drivers are always late or doesn't show up or they never put your reservations through and...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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Molina Healthcare and Humana Latest Reviews

Recent published reviews
1

The Worst HC ever! Poorly run.
Bla bla bla

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5

Please stop calling me. The auto recorded line calls me CONSTANTLY. It says I see that you have a prescription for......

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1

First they never mailed the card - then you have to have their member number to register - which you don't have. Finally...

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1

It's two months and I am still waiting. Five long phone calls later. I would advise my friends, family and perfect...

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Molina Healthcare and Humana Products and Services

Most reviewed product and services
  • Molina Healthcare Health Insurance (234 reviews)
  • Molina Healthcare Customer Care (155 reviews)
  • Molina Healthcare Health Plan (56 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (57 reviews)
  • Humana Dental Insurance (50 reviews)