PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molina Healthcare and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molina Healthcare

Molina Healthcare

Has verified representatives
2.3
Humana

Humana

1.4
Molina Healthcare
Humana

Molina Healthcare and Humana Overview

Total reviews
925
546
Company responses
641
0
Issues resolved
7
2

Molina Healthcare was first mentioned on PissedConsumer on Mar 17, 2013 and since then this brand received 925 reviews. It is 379 reviews more than Humana received since Nov 8, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Molina Healthcare customer support team than with Humana customer service.

Molina Healthcare and Humana Consumer Ratings

Rank
40 out of 1882 in Insurance category
177 out of 1882 in Insurance category
Customer service
108 in category
160 in category
Website
167 in category
177 in category
Staff
131 in category
160 in category

According to consumer ratings and reviews, Molina Healthcare ranks 137 points higher in the Insurance category than Humana. People gave Molina Healthcare 1.4 stars for Customer service criterion in Insurance category and it is 341 points higher than the worst rated brand in this category. At the same time, Humana was rated 1.2 stars for Customer service criterion in this category and it is 289 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Molina Healthcare has a higher rating than Humana. Regarding Staff criterion, consumers gave Molina Healthcare 1.5 stars and it is 71% greater than other in category. Humana however was rated 1.3 stars and it is 64% greater than other in category.

Molina Healthcare and Humana Rating Details

Customer service
1.4 (544 reviews)
1.2 (213 reviews)
Reviewer's quote

It's one mistake after another with their customer service reps contradicting themselves. To begin with, for 3 years they have been messing up in the Primary Care Physician that I selected upon the year enrollment. EVERY YEAR for 3 years has been the same thing: 1) select PCP 2) receive insurance...

PissedConsumer1725809

I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!

William K
Website
1.6 (462 reviews)
1.5 (180 reviews)
Reviewer's quote

They've recently denied payment for visits to a doctor I found on their website on list of providers and I verified that this doctor accepted Molina Marketplace prior to the appointments. They denied coverage for Crestor, a new statin I was prescribed because Lipitor causes an allergic reaction....

Judy N

This website stinks, they made it to convuluted..

john s
Staff
1.5 (457 reviews)
1.3 (162 reviews)
Reviewer's quote

I have all of the doctors records saying I’ve benefit from these procedures yet again the staff at Molina are falsely stating that the procedures or not working. I am going to file a lawsuit against Melina healthcare for pain and suffering and emotional and physical. The emotional pain causes me to...

Nancy G

...Since Humunna trains its staff to be gatekeepers instead of problem solvers, I will be filing a complaint with the CA Insurance Commissioner & with Medicare. What a shame when all that I want is the medications I need. ..

Beverly M

Molina Healthcare and Humana Pros and Cons

Pros
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
  • Prescription drug coverage
  • Very little about humana
  • Way they processed my previous claims
Cons
  • Customer service
  • No customer service
  • No one knows whats going on
  • Customer service
  • Misleading plan coverage
  • Health coverage

Molina Healthcare and Humana Most Positive Reviews

Top rated reviews
5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

Molina Healthcare and Humana Most Critical Reviews

Lowest rated reviews
1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

Molina Healthcare and Humana Latest Reviews

Recent published reviews
1.2

Molina has been a royal pain whenever I have to deal with them. It's one mistake after another with their customer servi...

Read all 925 reviews
2

I continue to get phone calls, several a day, from one of their pharmacists. I have had this problem before and sent an...

Read all 546 reviews

Molina Healthcare and Humana Products and Services

Most reviewed product and services
  • Molina Healthcare Health Insurance (229 reviews)
  • Molina Healthcare Customer Care (150 reviews)
  • Molina Healthcare Health Plan (53 reviews)
  • Humana Health Insurance (98 reviews)
  • Humana Customer Care (50 reviews)
  • Humana Dental Insurance (44 reviews)