PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molina Healthcare and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molina Healthcare
Humana

Molina Healthcare and Humana Overview

Total reviews 1048 799
Company responses 654 0
Issues resolved 7 7

Molina Healthcare and Humana Consumer Ratings

Rank
343 out of 1822 in Insurance category
239 out of 1822 in Insurance category
Customer service
243 in category
249 in category
Website
302 in category
269 in category
Reliability
288 in category
210 in category
Billing Practices
284 in category
247 in category

Molina Healthcare and Humana Rating Details

Customer service
1.4
(613 reviews)
1.4
(334 reviews)
Reviewer's quote

...It's very bad customer service along with not treating people with disabilities correctly. They cover up alot of stuff but they never made an effort to fix it. I hope they get audited by feds...

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...They not only have bad customer service, they have NO customer service. I will be switching back next year..

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Website
1.5
(534 reviews)
1.6
(283 reviews)
Reviewer's quote

...Please look at the three attachments, one is about Molina being fined for $600,000 by the State of Washington, the BBB report, and a website report Molina's CEOs yearly salary..

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I have a food card, and it states or the website that my card is good at family dollar stores, and dollar general stores, but when I tried to use it at either store, it wouldn't work that pissed me off, you don't tell people where it will work, and let them find out later that it doesn't, makes...

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Reliability
1.2
(515 reviews)
1.4
(259 reviews)
Reviewer's quote

Perhaps some people like using mail order but guess what Molina, there are some who do not trust the reliability of mail order and you are messing with our health if mail is late and we do not have our Dr. prescribed needed meds in time. Well i will not put up with this nonsense and will go to a...

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I moved from one state to another and kept my Humana Gold Plus HMO. I had to cancel service in FL and start service in LA. When I called to switch everything over I asked they everything be canceled in FL, as I had an additional dental coverage. They have continued to bill me because they claim no...

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Billing Practices
1.4
(504 reviews)
1.5
(271 reviews)
Reviewer's quote

More problems: I chose to pay my monthly premiums by mail and every year they mess up 3 to 4 months of billing. Some of their reps tell me the invoice is printed and mail on the 1st of each month which is actually a lie, because when asked the same question with a different rep they tell me the...

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...Her premium was on automatic billing with Medicare..

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Molina Healthcare and Humana Pros and Cons

Pros
  • To mad to decide
  • Some are caring n helpfull
  • Cheap
  • Very little about humana
  • Prescription drug coverage
  • No pros
Cons
  • Customer service
  • No customer service
  • Bad customer service no accountability
  • Customer service
  • Misleading plan coverage
  • Health coverage

Molina Healthcare and Humana Most Positive Reviews

Top rated reviews
5

No complaint. Praise. I wish every government agency ran as well. They really care about their consumer.

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5

Issue was resolved. Humana is a good company.I was never mad at them, i just needed the phone number to get something...

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5

I have been on a number of health care programs and my experience with Molina has been incredibly good. I feel cared...

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5

Everything went well accept I had a hard time understanding the agent because of his accent.I wish you could hire...

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Molina Healthcare and Humana Most Critical Reviews

Lowest rated reviews
1

This is most ridiculous story, I came back from vaction two months later from November to late January. I got a notice I...

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1

I moved from one state to another and kept my Humana Gold Plus HMO. I had to cancel service in FL and start service in...

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1

Signing up for this health plan is a huge mistake and one I really regret. I did not do any research on this plan...

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1

This is the second time that Humana has refused to pay for my meds. that i received in the hospital, I submitted a...

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Molina Healthcare and Humana Latest Reviews

Recent published reviews
1

As you read this, please keep in mind that the CEO of Molina Healthcare makes $22 million dollars a year. Customer...

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No votes

The great service I received so politely conveyeddont hesitate to call with questions. And so knowledgeable.

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2.5

If you are the customer service professional I know you are, please continue to press your leadership for more customer...

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No votes

He kept arguing with me about the date of the month and told him to look at the calendar and he wouldnt do it.
I used to...

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