PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Molina Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana

Humana

1.4
Molina Healthcare

Molina Healthcare

Has Verified Representatives
2.3
Humana
Molina Healthcare

Humana and Molina Healthcare Overview

Total reviews 601 957
Company responses 0 654
Issues resolved 3 7

Humana and Molina Healthcare Consumer Ratings

Rank
192 out of 1077 in Insurance category
45 out of 1077 in Insurance category
Customer service
162 in category
112 in category
Product or Service Quality
142 in category
165 in category
Website
184 in category
177 in category
Billing Practices
177 in category
154 in category

Humana and Molina Healthcare Rating Details

Customer service
1.3 (239 reviews)
1.4 (560 reviews)
Reviewer's quote

They refused to fill my Medicine after one month and when I complained to customer service they called the police on me and lied to them and claimed I wanted to commit suicide! The Police Baker Acted me and when I was able to get released there is no Pharmacy in town that will fill my Scripts! I...

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If you hear the name Molina Insurance run don't ever take this insurance the worse customer service reps rude,uncompassionate, and not knowledgeable people to deal with you may die waiting for them to approve any tests or procedures if you file a grievance with the company they say they will...

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Product or Service Quality
1.3 (202 reviews)
1.3 (443 reviews)
Reviewer's quote

...In what world does that make sense? Customer service was terrible also, after waiting 20 min on hold I was told they could do nothing about it..

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What a joke the levels of nincompoops who are purposely untrained and unskilled in common customer service. No accountability and I'd like to recognize Diego from the Welcome group for compelelty dropping the ball along with Yami supervisor Florida reference #C00013740452 wasting 40 minutes of my...

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Website
1.5 (198 reviews)
1.6 (480 reviews)
Reviewer's quote

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Finally, after spending no less than 2 hours trying to get a hold of someone - they finally give you the member id to register - I register on the website - enter the answer to a security question - then get an email to validate registration - enter the answer which is correct - it says invalid...

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Billing Practices
1.3 (192 reviews)
1.4 (457 reviews)
Reviewer's quote

I called and spoke to Cawane in their customer service department - I was informed I had the wrong premium, but the billing on my account proves I was quoted and charged incorrectly. I want to be charged what I was told! Cawane told me he would listen to the taped conversation and call me back by...

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More problems: I chose to pay my monthly premiums by mail and every year they mess up 3 to 4 months of billing. Some of their reps tell me the invoice is printed and mail on the 1st of each month which is actually a lie, because when asked the same question with a different rep they tell me the...

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Humana and Molina Healthcare Pros and Cons

Pros
  • Very little about humana
  • Prescription drug coverage
  • Doctor
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Customer service
  • No customer service
  • No one knows whats going on

Humana and Molina Healthcare Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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5

Been with molina for over a year . Dr ordered mri about 2 months ago they denied it the first time then i appealed...

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Humana and Molina Healthcare Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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1

Transportation sucks. The drivers are always late or doesn't show up or they never put your reservations through and...

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Humana and Molina Healthcare Latest Reviews

Recent published reviews
1

It's two months and I am still waiting. Five long phone calls later. I would advise my friends, family and perfect...

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1

First they never mailed the card - then you have to have their member number to register - which you don't have. Finally...

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1

I had dental work done to have a pool partial made due to a tooth that loosened and came out. It was the tooth my...

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1

I got the surgery on April, and it said I should pay 583.06$ out of pocket. I paid already, I don't know why this month...

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Humana and Molina Healthcare Products and Services

Most reviewed product and services
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (56 reviews)
  • Humana Dental Insurance (50 reviews)
  • Molina Healthcare Health Insurance (234 reviews)
  • Molina Healthcare Customer Care (154 reviews)
  • Molina Healthcare Health Plan (56 reviews)