PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Molina Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana

Humana

1.4
Molina Healthcare

Molina Healthcare

Has verified representatives
2.3
Humana
Molina Healthcare

Humana and Molina Healthcare Overview

Total reviews
546
925
Company responses
0
641
Issues resolved
2
7

Molina Healthcare was first mentioned on PissedConsumer on Mar 17, 2013 and since then this brand received 925 reviews. It is 379 reviews more than Humana received since Nov 8, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Molina Healthcare customer support team than with Humana customer service.

Humana and Molina Healthcare Consumer Ratings

Rank
177 out of 1880 in Insurance category
40 out of 1880 in Insurance category
Customer service
160 in category
108 in category
Website
178 in category
168 in category
Product or Service Quality
141 in category
155 in category

According to consumer ratings and reviews, Molina Healthcare ranks 137 points higher in the Insurance category than Humana. People gave Humana 1.2 stars for Customer service criterion in Insurance category and it is 289 points higher than the worst rated brand in this category. At the same time, Molina Healthcare was rated 1.4 stars for Customer service criterion in this category and it is 341 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Molina Healthcare has a higher rating than Humana. Regarding Product or Service Quality criterion, consumers gave Humana 1.3 stars and it is 69% greater than other in category. Molina Healthcare however was rated 1.3 stars and it is 65% greater than other in category.

Humana and Molina Healthcare Rating Details

Customer service
1.2 (213 reviews)
1.4 (544 reviews)
Reviewer's quote

I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!

William K

It's one mistake after another with their customer service reps contradicting themselves. To begin with, for 3 years they have been messing up in the Primary Care Physician that I selected upon the year enrollment. EVERY YEAR for 3 years has been the same thing: 1) select PCP 2) receive insurance...

PissedConsumer1725809
Website
1.5 (180 reviews)
1.6 (462 reviews)
Reviewer's quote

This website stinks, they made it to convuluted..

john s

They've recently denied payment for visits to a doctor I found on their website on list of providers and I verified that this doctor accepted Molina Marketplace prior to the appointments. They denied coverage for Crestor, a new statin I was prescribed because Lipitor causes an allergic reaction....

Judy N
Product or Service Quality
1.3 (177 reviews)
1.3 (431 reviews)
Reviewer's quote

Humana has become yet another company to outsource their customer service to the Philippines. They have no knowledge and even worse English language skills. All they can do is read from a script in very broken English...

PissedConsumer1676653

they acknowledge they should pay the claim but now say it was presented to them too late by the provider. First they said it was no covered, then it was not in network, then it was miscoded, and now it's untimely. They're just crooks.

no

Humana and Molina Healthcare Pros and Cons

Pros
  • Prescription drug coverage
  • Very little about humana
  • Way they processed my previous claims
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Customer service
  • No customer service
  • No one knows whats going on

Humana and Molina Healthcare Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

Humana and Molina Healthcare Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

Humana and Molina Healthcare Latest Reviews

Recent published reviews
2

I continue to get phone calls, several a day, from one of their pharmacists. I have had this problem before and sent an...

Read all 546 reviews
1.2

Molina has been a royal pain whenever I have to deal with them. It's one mistake after another with their customer servi...

Read all 925 reviews

Humana and Molina Healthcare Products and Services

Most reviewed product and services
  • Humana Health Insurance (98 reviews)
  • Humana Customer Care (50 reviews)
  • Humana Dental Insurance (44 reviews)
  • Molina Healthcare Health Insurance (229 reviews)
  • Molina Healthcare Customer Care (150 reviews)
  • Molina Healthcare Health Plan (53 reviews)