PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Molina Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
Molina Healthcare

Humana and Molina Healthcare Overview

Total reviews 799 1048
Company responses 0 654
Issues resolved 7 7

Humana and Molina Healthcare Consumer Ratings

Rank
239 out of 1822 in Insurance category
343 out of 1822 in Insurance category
Customer service
248 in category
242 in category
Product or Service Quality
204 in category
296 in category
Website
268 in category
301 in category
Billing Practices
246 in category
283 in category

Humana and Molina Healthcare Rating Details

Customer service
1.4
(334 reviews)
1.4
(613 reviews)
Reviewer's quote

...They not only have bad customer service, they have NO customer service. I will be switching back next year..

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...It's very bad customer service along with not treating people with disabilities correctly. They cover up alot of stuff but they never made an effort to fix it. I hope they get audited by feds...

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Product or Service Quality
1.5
(292 reviews)
1.3
(493 reviews)
Reviewer's quote

...I had to cancel service in FL and start service in LA. When I called to switch everything over I asked they everything be canceled in FL, as I had an additional dental coverage. They have continued to bill me because they claim no request to cancel was ever made...

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...Customer service reps are a bunch of idiots. They had me on the phone yesterday for an hour and never answered my question. First I asked a rep a very simple question...

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Website
1.6
(283 reviews)
1.5
(534 reviews)
Reviewer's quote

I have a food card, and it states or the website that my card is good at family dollar stores, and dollar general stores, but when I tried to use it at either store, it wouldn't work that pissed me off, you don't tell people where it will work, and let them find out later that it doesn't, makes...

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Their website is useless. They block you constantly. They tell you to call them for help, and they say they cant help you and they havent yet figured out how to fix their website...

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Billing Practices
1.5
(271 reviews)
1.4
(504 reviews)
Reviewer's quote

...Her premium was on automatic billing with Medicare..

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More problems: I chose to pay my monthly premiums by mail and every year they mess up 3 to 4 months of billing. Some of their reps tell me the invoice is printed and mail on the 1st of each month which is actually a lie, because when asked the same question with a different rep they tell me the...

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Humana and Molina Healthcare Pros and Cons

Pros
  • Very little about humana
  • Prescription drug coverage
  • No pros
  • To mad to decide
  • Some are caring n helpfull
  • Cheap
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Customer service
  • No customer service
  • Bad customer service no accountability

Humana and Molina Healthcare Most Positive Reviews

Top rated reviews
5

Issue was resolved. Humana is a good company.I was never mad at them, i just needed the phone number to get something...

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5

No complaint. Praise. I wish every government agency ran as well. They really care about their consumer.

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5

Everything went well accept I had a hard time understanding the agent because of his accent.I wish you could hire...

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5

I have been on a number of health care programs and my experience with Molina has been incredibly good. I feel cared...

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Humana and Molina Healthcare Most Critical Reviews

Lowest rated reviews
1

I moved from one state to another and kept my Humana Gold Plus HMO. I had to cancel service in FL and start service in...

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1

Ever since I got Molina I have had nothing but problems with them. I was dropped unexpectedly from my last insurance...

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1

This is the second time that Humana has refused to pay for my meds. that i received in the hospital, I submitted a...

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1

Over the phone they said that it would take 10 days. And its 2 months and still don't have my refund

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Humana and Molina Healthcare Latest Reviews

Recent published reviews
No votes

The great service I received so politely conveyeddont hesitate to call with questions. And so knowledgeable.

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1

This is most ridiculous story, I came back from vaction two months later from November to late January. I got a notice I...

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No votes

He kept arguing with me about the date of the month and told him to look at the calendar and he wouldnt do it.
I used to...

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1

As you read this, please keep in mind that the CEO of Molina Healthcare makes $22 million dollars a year. Customer...

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