PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Molina Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana

Humana

1.4
Molina Healthcare

Molina Healthcare

Has Verified Representatives
2.3
Humana
Molina Healthcare

Humana and Molina Healthcare Overview

Total reviews
583
951
Company responses
0
647
Issues resolved
3
7

Humana and Molina Healthcare Consumer Ratings

Rank
192 out of 1053 in Insurance category
44 out of 1053 in Insurance category
Customer service
161 in category
111 in category
Product or Service Quality
133 in category
159 in category
Website
178 in category
170 in category
Billing Practices
166 in category
143 in category

Humana and Molina Healthcare Rating Details

Customer service
1.2 (228 reviews)
1.4 (556 reviews)
Reviewer's quote

Humana is the absolute worst insurance to get someone on the phone from the United States! It's not possible! The customer service team will not let you speak with anyone else or find you a rep that covers your area. They keep trying to put you on hold and read directly from their manual. They have...

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If you hear the name Molina Insurance run don't ever take this insurance the worse customer service reps rude,uncompassionate, and not knowledgeable people to deal with you may die waiting for them to approve any tests or procedures if you file a grievance with the company they say they will...

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Product or Service Quality
1.4 (194 reviews)
1.3 (441 reviews)
Reviewer's quote

Purchased dental insurance almost a year ago, followed all directives from the website to choose a service provider and Humana will will not pay for simple dental xray's. I had to pay for services rendered by a plan provider in-network $231. 00...

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What a joke the levels of nincompoops who are purposely untrained and unskilled in common customer service. No accountability and I'd like to recognize Diego from the Welcome group for compelelty dropping the ball along with Yami supervisor Florida reference #C00013740452 wasting 40 minutes of my...

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Website
1.5 (191 reviews)
1.6 (475 reviews)
Reviewer's quote

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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...He is listed on their website. He has a contract with molina and sees molina customers daily. Yet molina claims they have never heard of him...

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Billing Practices
1.3 (185 reviews)
1.4 (455 reviews)
Reviewer's quote

called Humana regarding billing issue. Spoke with a rep who was difficult to understand her English, Very arrogant and condescending person. She said some one would contact me regarding my issue...

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More problems: I chose to pay my monthly premiums by mail and every year they mess up 3 to 4 months of billing. Some of their reps tell me the invoice is printed and mail on the 1st of each month which is actually a lie, because when asked the same question with a different rep they tell me the...

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Humana and Molina Healthcare Pros and Cons

Pros
  • Prescription drug coverage
  • Very little about humana
  • Doctor
  • To mad to decide
  • Cheap
  • Some are caring n helpfull
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Customer service
  • No customer service
  • No one knows whats going on

Humana and Molina Healthcare Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

Molina Transportation sucks, they make up excuses when their drivers doesn't show up. I experienced rudeness when I...

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4.6

I have been with Humana Medicare Advantage plan since 2011 and been very pleased. I've actually gotten several other...

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5

Been with molina for over a year . Dr ordered mri about 2 months ago they denied it the first time then i appealed...

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Humana and Molina Healthcare Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

Made the wrong choice in choosing this company. They refuse to pay for almost anything. They need an authorization on ev...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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1

Transportation sucks. The drivers are always late or doesn't show up or they never put your reservations through and...

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Humana and Molina Healthcare Latest Reviews

Recent published reviews
2.8

My acct is 66894323. After attempting to get one of my prescriptions filled for almost 4 months, I finally got through...

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No votes

Molina is absolutely worthless...I have been not feeling well for days. Molina has been no help. They have referred me...

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1.5

Phone calls from Humana with employees that can speak language you can discern

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2

Referal for help behavioral help

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Humana and Molina Healthcare Products and Services

Most reviewed product and services
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (54 reviews)
  • Humana Dental Insurance (47 reviews)
  • Molina Healthcare Health Insurance (234 reviews)
  • Molina Healthcare Customer Care (154 reviews)
  • Molina Healthcare Health Plan (54 reviews)