PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana Pharmacy and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana Pharmacy

Humana Pharmacy

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Humana Pharmacy

Humana Pharmacy and OptumRx Overview

Total reviews
Company responses
Issues resolved

OptumRx was first mentioned on PissedConsumer on Jan 5, 2013 and since then this brand received 697 reviews. It is 687 reviews more than Humana Pharmacy received since Dec 4, 2017.

Humana Pharmacy and OptumRx Consumer Ratings

85 out of 769 in Pharmacy category
111 out of 769 in Pharmacy category
Customer service
60 in category
90 in category
Price Affordability
58 in category
91 in category
159 in category
90 in category

According to consumer ratings and reviews, Humana Pharmacy ranks 26 points higher in the Pharmacy category than OptumRx. People gave Humana Pharmacy 1.6 stars for Customer service criterion in Pharmacy category and it is 132 points higher than the worst rated brand in this category. At the same time, OptumRx was rated 1.2 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Humana Pharmacy has a higher rating than OptumRx. Regarding Website criterion, consumers gave Humana Pharmacy 1 stars and it is 82% worse than other in category. OptumRx however was rated 1.4 stars and it is 53% greater than other in category.

Humana Pharmacy and OptumRx Rating Details

Customer service
1.6 (7 reviews)
1.2 (361 reviews)
Reviewer's quote

I was contacted by Humana pharmacy that I could get better prescription price from there pharmacy on line by mail delivery. After placing my first order with them the price that I paid for both prescription was $35.50. When time came to reorder my same prescriptions which was three (3) months from...

Olvin B

I have only had good experiences with OptumRx as far as expediency, efficiency and customer service; however, yesterday, I was surprised and extremely disappointed in your total lack of regard for the environment in OptumRX's outrageously inefficient, wasteful and probably expensive packing of my...

Price Affordability
2.6 (7 reviews)
1.7 (264 reviews)
Reviewer's quote

ten days after ordering 2 prescriptions, i called because i have not received anything. was told that the order was held up because one item was backordered.was told to get it locally. today i tried 3 pharmacies and it was not in stock. as a retired pharmacist, i would never have left a patient...

gilbert c

They can't get any of my medication right! I can take my prescription to CVS and get it with no problems for 3 months for a reasonable price. When they try to mail it to me the price quadruples and they expect me to pay it. I'm forced to us them and they raise the price..

1 (6 reviews)
1.4 (312 reviews)
Reviewer's quote

...Website not in sync with actual policies. When i expressed my frustration, pharmacy employee told me to contact the division responsible for the website. Really? Isnt that their job? I avoid the frustration by going to walmart..


...Their website doesn't work. They hang up on you. They find some reason to delay your rx...


Humana Pharmacy and OptumRx Pros and Cons

No votes
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
  • Poor communication
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

Humana Pharmacy and OptumRx Latest Reviews

Recent published reviews

I was contacted by Humana pharmacy that I could get better prescription price from there pharmacy on line by mail...

Read all 10 reviews

I have to call every 30 days the minimum I have ever been on hold was 38 minutes maximum 55 minutes in between being...

Read all 697 reviews

Humana Pharmacy and OptumRx Products and Services

Most reviewed product and services
  • Humana Pharmacy Prescription Refill (6 reviews)
  • Optumrx Prescription Refill (262 reviews)
  • Optumrx Customer Care (68 reviews)
  • Optumrx Website (39 reviews)