PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana Pharmacy and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana Pharmacy
OptumRx

Humana Pharmacy and OptumRx Overview

Total reviews 16 755
Company responses 0 0
Issues resolved 1 1

Humana Pharmacy and OptumRx Consumer Ratings

Rank
114 out of 547 in Pharmacy category
128 out of 547 in Pharmacy category
Customer service
75 in category
98 in category
Turnaround Time
77 in category
84 in category
Product or Service Quality
84 in category
86 in category
Value for money
77 in category
90 in category

Humana Pharmacy and OptumRx Rating Details

Customer service
1.5 (12 reviews)
1.2 (396 reviews)
Reviewer's quote

The Bastards at Humana customer Service when I complained called the police on me, and they showed up at my home and Baker Acted Me! I am not making this up folks. The *** lied to the Police and told them that I said I was going to kill myself. Total LIES!!!! I spent one day in the loony bin and...

Read full review

...The customer service is not only unresponsive but also not understandable by using foreign dialect representatives. OptumRx charged me $15 for a prescription I did not order. I have called three times to get the $15 returned to me to no avail...

Read full review
Turnaround Time
1.4 (11 reviews)
1.3 (341 reviews)
Reviewer's quote

I called Humana and spoke with a very incompetent foreign representative who was very and rude and said it was my fault because it wasnt time for my quarterly credit, even though it showed it was there. So how am I supposed to know when I can use it if it showing available in my account. ?? There...

Read full review

...I have contacted them many times and get a different song and dance every time I speak to someone. Usual reactions are: we're working on it, there are no corr ordination of benefits. The info has to be entered manually and the list goes on and on...

Read full review
Product or Service Quality
1.5 (11 reviews)
1.4 (318 reviews)
Reviewer's quote

My hospital physician change dosage from 60 mg to 90 mg. Since it does not come in a 90 mg the order was for 3 - 30 mg this was a 1.5 mg over the allowed amount which resulted in a pre-authorization 2 weeks process upon receipt then a 72 hour clinician review by Humana. I have called since February...

Read full review

well this was the last time i deal with this web site, called my insurance company going to a different on line service..

Read full review
Value for money
1.9 (11 reviews)
1.5 (250 reviews)
Reviewer's quote

So in three (3) months the price jumped almost 4-to-5 times of the actual cost so how can you save money by using there pharmacy. It seams to be a bait and switch a low cost to get you started then the price goes up. The reason these give was that they had to get from a difference company :angry:...

Read full review

...They keep telling me one story after another, and I am still out my money..

Read full review

Humana Pharmacy and OptumRx Pros and Cons

Pros
No votes
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
Cons
  • Uneducated
  • Poor communication
  • Non compassionate
  • Customer service
  • Complete lack of honesty
  • Order fulfillment

Humana Pharmacy and OptumRx Most Positive Reviews

Top rated reviews
3.2

I ordered one of my pay out prescriptions on their website because I was getting low . Paid them by m/c, order was...

Read full review
5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

Read full review
3.1

ten days after ordering 2 prescriptions, i called because i have not received anything. was told that the order was...

Read full review
5

Dominque was professiknal, awesome customer service.

Read full review

Humana Pharmacy and OptumRx Most Critical Reviews

Lowest rated reviews
1

I’ve wasted 3 days last week waiting to sign for a prescription that both the app and UPS said would be at my home...

Read full review
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

Read full review
1

I kept having to change my password every time I logged in. Humana says that I am putting in the wrong Medicare number....

Read full review
1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

Read full review

Humana Pharmacy and OptumRx Latest Reviews

Recent published reviews
1

I absolutely hate Humana pharmacy!! I get my medications shipped automatically every month. Well for some reason Humana...

Read full review
1

OptumRX failed to contact my doctor and get a response from him, and now sent me an email saying my prescription has bee...

Read full review
1

I was permanently disabled in a construction accident 4 years ago. I have a broken neck and back. They filled my Medicin...

Read full review
1

Optum refuses to pay their share of prescriptions, that they were contracted to pay. I have contacted them many times...

Read full review

Humana Pharmacy and OptumRx Products and Services

Most reviewed product and services
  • Humana Pharmacy Prescription Refill (7 reviews)
  • Humana Pharmacy Website (1 review)
  • Optumrx Prescription Refill (276 reviews)
  • Optumrx Customer Care (78 reviews)
  • Optumrx Website (40 reviews)