PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VUDU and Hulu as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VUDU
Hulu

VUDU and Hulu Overview

Total reviews
46
2220
Company responses
0
0
Issues resolved
1
5

VUDU and Hulu Consumer Ratings

Rank
67 out of 293 in Games and Movies category
131 out of 1428 in Telecommunications category
Customer service
67 in category
98 in category
Billing Practices
67 in category
59 in category
Product or Service Quality
68 in category
186 in category
Website
61 in category
192 in category

VUDU and Hulu Rating Details

Customer service
1.5 (24 reviews)
1.8 (911 reviews)
Reviewer's quote

...Customer service keeps hanging up on me because they're working from home and either have a poor Internet connection or poor cell phone service. I don't know what the reason is but they keep Saying they need to escalate the call but then weeks go by without the issue being resolved..

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I tried calling customer service several times , but every times the wait time was 30-45 minutes so I hung up. I also tried live chat and emails but am not sure if they were received or not. If I wasn't cancelled I want to cancel now..

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Billing Practices
1.7 (23 reviews)
2.5 (431 reviews)
Reviewer's quote

...So I've escalated the issue as a dispute on my billing account, because apparently no one is home at VUDU. Next I'll be asking how to delete my billing info or block VUDU on my billing account so this doesn't happen again..

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Billing issue and cancellation asap..

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Product or Service Quality
1.9 (23 reviews)
1.7 (830 reviews)
Reviewer's quote

It won't let me use the service I have paid for..

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...Unbelievable in how Hulu does NOT provide customer service! No speaking to customers, no emailing to customers, no chatting with customers...

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Website
2.1 (22 reviews)
1.9 (971 reviews)
Reviewer's quote

and cut and pasted some ‘possible’ trouble shooting issues from their website. I had already read everything on the website to get help BEFORE emailing them. SO after 5 e mails, today I get one that says it’s been over 96 hours so ****ding ding ding****** my account issues must have been solved and...

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Trying for 3 months to cancel and they have a picture of a phone but when trying to get a number it redirects to sign in to face book fing unreal thanks for your website let people know how *** Hulu is..

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VUDU and Hulu Pros and Cons

Pros
  • Convenient check out
  • Rating system
  • Interface
  • Shows
  • Old hulu
  • Price
Cons
  • No one answers any issues
  • Dissapointed
  • Only robo letters are sent when you complain
  • Bad customer service
  • Poor quality service
  • New ui

VUDU and Hulu Most Positive Reviews

Top rated reviews
5

We were charged with one movie we did not watch. My brother's memorial and then my husband was in the hospital. He came...

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5

I have used hulu for several years on and off. I cancel when they don't provide past seasons of shows. The past month...

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5

My payment method was took off with no delay

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5

I saw pretty little liars season 3,on hulu so I signed up after 3 days it disappeared. I called them and the answer was...

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VUDU and Hulu Most Critical Reviews

Lowest rated reviews
1

VUDU gave me a $5.50 promo credit good for six days. I rented a DVD for $0.99. For some reason, they billed my payment...

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1

When Hulu first started out offering the Plus subscriptions there was still a vast majority of content available even fo...

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1

Every movie i have streamed with vudu has issues. It stop playing mid movie and i have to restart. I have made...

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1

When I started my first week of HULU PLUS, I could not believe the number of advertisements playing during each 30 somet...

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VUDU and Hulu Latest Reviews

Recent published reviews
No votes

How they going to delete movies I bought an then I had to buy them again they should give me some money back on the...

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2.3

Live guide locks up when "all" is selected for channel list vs "recent", "my channels", etc.
Good luck getting help. You...

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2.2

2 1/2 months to resolve an issue that is still not resolved. Customer service keeps hanging up on me because they're...

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No votes

i wanr to watch jerry springer and maury but i dont get this with this plan

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VUDU and Hulu Products and Services

Most reviewed product and services
  • Vudu Customer Care (10 reviews)
  • Vudu Streaming Service (6 reviews)
  • Vudu Account (2 reviews)
  • Hulu Streaming Service (679 reviews)
  • Hulu Watchlist (217 reviews)
  • Hulu Commercial (130 reviews)