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Roku

Gadgets and Accessories
  • 3 ISSUES RESOLVED
  • 288 TOTAL REVIEWS
  • $6.6K CLAIMED LOSSES
  • $91 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Would like the product if it worked the way its supposed to 3
  • Product when it works 3
  • Price 2
  • Netflix availability 2
  • Initially 2

Customers don't like

  • Customer service13
  • Does not stand behind product4
  • Roku server issues3
  • Lack of tech expertise3
  • Customer service sucks3
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Hulu

Telecommunications
  • 4 ISSUES RESOLVED
  • 1660 TOTAL REVIEWS
  • $1001.2M CLAIMED LOSSES
  • $6.2M AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
  • Shows 12
  • Old hulu 12
  • Price 7
  • Television series content 5
  • Old format 5

Customers don't like

  • Poor quality service7
  • New ui6
  • Bad customer service5
  • Intrusive ads4
  • Interface is moronic4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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