PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netflix and Hulu as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netflix
Hulu

Netflix and Hulu Overview

Total reviews
1540
2021
Company responses
0
0
Issues resolved
2
4

Hulu was first mentioned on PissedConsumer on Jan 26, 2012 and since then this brand received 2021 reviews. It is 481 reviews more than Netflix received since Apr 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Netflix customer support team and Hulu customer service.

Netflix and Hulu Consumer Ratings

Rank
89 out of 1908 in Telecommunications category
140 out of 1908 in Telecommunications category
Customer service
70 in category
96 in category
Website
95 in category
194 in category
Diversity of Products or Services
104 in category
100 in category

According to consumer ratings and reviews, Netflix ranks 51 points higher in the Telecommunications category than Hulu. People gave Netflix 2 stars for Customer service criterion in Telecommunications category and it is 501 points higher than the worst rated brand in this category. At the same time, Hulu was rated 1.8 stars for Customer service criterion in this category and it is 475 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Netflix has a higher rating than Hulu. Regarding Diversity of Products or Services criterion, consumers gave Netflix 2.2 stars and it is 82% greater than other in category. Hulu however was rated 2.2 stars and it is 82% greater than other in category.

Netflix and Hulu Rating Details

Customer service
2 (377 reviews)
1.8 (849 reviews)
Reviewer's quote

Spoken with Netflix customer service on phone regarding my free trial and was responded very badly. I was stuck and no proper guidance or support extended by the agent on call. No convincing response to help resolve my query and have behaved very arrogantly and finally agent hung up the phone...

Keylee

AND THERES NO CUSTOMER SERVICE . 30-45 MINUTE WAIT. YOU COOULD BE WATCHING SUPER BOWL WITH 2 MINUTES THE AND THE BALL ON THE 2 YARD LINE...

Kinsley
Website
2.5 (360 reviews)
1.9 (908 reviews)
Reviewer's quote

...Their website says "Email update Needed" - NOT - it's their IT dept,, which they refer to as "Engineering". Under any name, it's still IT which never is at fault..

Ken W

...Three hours on website and phone. Assured was a "KI" to be resolved in 48 -72 hours. Five days later no resolution...

PissedConsumer1750682
Diversity of Products or Services
2.2 (304 reviews)
2.2 (804 reviews)
Reviewer's quote

...based on telling me I could stream from more than one TV at no extra charge and as long as I remained a subscriber my price would NOT go up nor would my services change. They have on BOTH counts I'm now forced to pay $5 more per month to stream more than one tv at a time and the price I pay is going up to 10....

dee

...Nothing wrong w other streaming services. No problem w billing. No problem w internet...

Kanye

Netflix and Hulu Pros and Cons

Pros
  • What netflix used to be
  • Use to love it
  • Lots of variety
  • Shows
  • Old hulu
  • Price
Cons
  • Customer service
  • Streaming interruptions
  • Money being taking from my acct with no warning
  • Poor quality service
  • New ui
  • Bad customer service

Netflix and Hulu Most Positive Reviews

Top rated reviews
5

Sesame street is entertaining for the little ones as well as educational. I think there are hundreds of dumb shows I wou...

5

I have used hulu for several years on and off. I cancel when they don't provide past seasons of shows. The past month...

Netflix and Hulu Most Critical Reviews

Lowest rated reviews
1

No refund for charges for canceled account that was omitted by Netflix system. I paid for an inactive account for six mo...

1

When Hulu first started out offering the Plus subscriptions there was still a vast majority of content available even fo...

Netflix and Hulu Latest Reviews

Recent published reviews

Not getting a 6 digit service code

Read all 1540 reviews
4.8

She changed my plan for me . She removed Hulu live and just left the basic Hulu package for me.

Read all 2021 reviews

Netflix and Hulu Products and Services

Most reviewed product and services
  • Netflix Streaming Service (215 reviews)
  • Netflix Account (145 reviews)
  • Netflix Subscription (97 reviews)
  • Hulu Streaming Service (663 reviews)
  • Hulu Watchlist (216 reviews)
  • Hulu Commercial (103 reviews)