PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viasat and Hughes Network Systems as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viasat
Hughes Network Systems

Viasat and Hughes Network Systems Overview

Total reviews
274
121
Company responses
0
0
Issues resolved
0
1

Viasat was first mentioned on PissedConsumer on Sep 1, 2013 and since then this brand received 274 reviews. It is 153 reviews more than Hughes Network Systems received since Dec 23, 2007.

Viasat and Hughes Network Systems Consumer Ratings

Rank
435 out of 1946 in Telecommunications category
417 out of 1946 in Telecommunications category
Customer service
233 in category
289 in category
Product or Service Quality
284 in category
293 in category
Reliability
252 in category
264 in category

According to consumer ratings and reviews, Hughes Network Systems ranks 18 points higher in the Telecommunications category than Viasat. People gave Viasat 1.3 stars for Customer service criterion in Telecommunications category and it is 332 points higher than the worst rated brand in this category. At the same time, Hughes Network Systems was rated 1 stars for Customer service criterion in this category and it is 276 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hughes Network Systems has a higher rating than Hughes Network Systems. Regarding Reliability criterion, consumers gave Viasat 1.1 stars and it is 55% greater than other in category. Hughes Network Systems however was rated 1.1 stars and it is 53% greater than other in category.

Viasat and Hughes Network Systems Rating Details

Customer service
1.3 (161 reviews)
1 (22 reviews)
Reviewer's quote

...Customer service kept saying, "oh did you have a storm?" You soon find out that everything qualifies as a storm...

PissedConsumer1699460

This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest...

Glenn K
Product or Service Quality
1.2 (157 reviews)
1.2 (19 reviews)
Reviewer's quote

...We seem to have to call customer service to resolve the issues on a weekly basis. They always go through the same "solution" routines, that is, reboot the modem, unplug the modem, turn off wi-fi, turn wi-fi back on, all to no avail..

PissedConsumer1697989

...From the first day they installed their internet service in our home it was the worst internet service we ever had. And thats including dial up. The service man had to come back in our home twice to try and fix problems with it...

PissedConsumer1358109
Reliability
1.1 (154 reviews)
1.1 (14 reviews)
Reviewer's quote

They charged me $180/month for unreliable service. They had hidden charges - $10/month to use their equipment. I was locked into a TWO YEAR contract. I had to pay $302 to cancel the account, even though they didn't deliver what they promised to deliver. Viasat is a living nightmare.

Diane A

I have never publicly bashed a company on social media but I am so mad that I feel this is the only way. We were workamping in a canyon with out cell phone service or TV service so we decided to get satellite internet to stay in touch with the world. Hughesnet was our ONLY option. After having the...

Sue B

Viasat and Hughes Network Systems Pros and Cons

Pros
  • Absolutely norhing
  • Install was fast
  • Installer was nice
  • Like what i imagine working with centurylink with
Cons
  • Customer service
  • Everything so far
  • Liars and thieves
  • Customer service
  • Are a total scam
  • Always dial up speed

Viasat and Hughes Network Systems Most Positive Reviews

Top rated reviews
5

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also...

No votes

Viasat and Hughes Network Systems Most Critical Reviews

Lowest rated reviews
1

Customer service put my internet service on hold for the wrong date! Plus I could not talk to the supervisor! Why she...

1

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that...

Viasat and Hughes Network Systems Latest Reviews

Recent published reviews
1

Besides being the worst internet service I have ever had in my 64 years, they are trying to take money from me. I...

Read all 274 reviews
1.7

I have been a customer of HughesNet satellite internet service since 2015 having purchased my own equipment. Over the co...

Read all 121 reviews

Viasat and Hughes Network Systems Products and Services

Most reviewed product and services
  • Viasat Internet Service (169 reviews)
  • Viasat Customer Care (27 reviews)
  • Viasat Internet Plan (19 reviews)
  • Hughes Network Systems Internet Service (77 reviews)
  • Hughes Network Systems Customer Care (3 reviews)
  • Hughes Network Systems Bundle (1 review)