PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viasat and Hughes Network Systems as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viasat
Hughes Network Systems

Viasat and Hughes Network Systems Overview

Total reviews
380
122
Company responses
0
0
Issues resolved
0
1

Viasat and Hughes Network Systems Consumer Ratings

Rank
457 out of 1431 in Telecommunications category
441 out of 1431 in Telecommunications category
Product or Service Quality
308 in category
312 in category
Customer service
236 in category
298 in category
Advertised vs Delivered
240 in category
351 in category
Price Affordability
363 in category
368 in category

Viasat and Hughes Network Systems Rating Details

Product or Service Quality
1.2 (221 reviews)
1.2 (20 reviews)
Reviewer's quote

Cancelled service in May 2020 they said they would send boxes to return equipment; by Aug and after 3 request I still have not received the boxes and have had creditors calling because viasat is trying to charge me $300 for the equipment. I have reached the point of mailing it myself to corporate..

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...The service is consistently and predictability poor. It is also overpriced. They know most of their irate customers are too remote to get a competitive product that functions correctly, so there is no incentive to improve...

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Customer service
1.3 (220 reviews)
1.1 (23 reviews)
Reviewer's quote

you will not get anywhere near the speeds you pay an outrageous amount for very poor internet service as well as very poor customer service that will threaten you if you have problems with service..

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This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest...

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Advertised vs Delivered
1.1 (214 reviews)
1 (14 reviews)
Reviewer's quote

Advertised as unlimited data with your 1st 100g up to 30mbps. After 100g, service will depend on peak times and available bandwidth. As long as you are under your capped data limits, the product is fine...

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I have never publicly bashed a company on social media but I am so mad that I feel this is the only way. We were workamping in a canyon with out cell phone service or TV service so we decided to get satellite internet to stay in touch with the world. Hughesnet was our ONLY option. After having the...

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Price Affordability
1.3 (209 reviews)
1.2 (19 reviews)
Reviewer's quote

I was told this included the $10 monthly rental of equipment and the $60 monthly price was for the duration of the two year agreement. Thinking a company working with ATT was honorable, I agreed to the install. After the install, checked email to find the price was $70 a month plus $10 for rental...

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Don't believe the Hughes Net commerial lies. From the first day they installed their internet service in our home it was the worst internet service we ever had. And thats including dial up. The service man had to come back in our home twice to try and fix problems with it . Luckily we caught him...

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Viasat and Hughes Network Systems Pros and Cons

Pros
  • Absolutely norhing
  • Install was fast
  • Installer was nice
  • Like what i imagine working with centurylink with
Cons
  • Customer service
  • Liars and thieves
  • Lack of reliability
  • Customer service
  • Are a total scam
  • Always dial up speed

Viasat and Hughes Network Systems Most Positive Reviews

Top rated reviews
5

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also...

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No votes
4.1

I had WILD BLUE A FEW YEARS AGO and had one problem with a bill one time which they promptly straightened out plus gave...

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No votes

Viasat and Hughes Network Systems Most Critical Reviews

Lowest rated reviews
1

Customer service put my internet service on hold for the wrong date! Plus I could not talk to the supervisor! Why she...

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1

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that...

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1

They assured me at the time I cancelled that I owed the nothing and would owe nothing. A month later I was billed. They...

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1

Their sales department did not disclose they would be conducting a hard credit inquiry....days before we were to sign on...

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Viasat and Hughes Network Systems Latest Reviews

Recent published reviews
2.2

Cancelled service in May 2020 they said they would send boxes to return equipment; by Aug and after 3 request I still...

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1.4

My state subsidizes equipment rental from this company so i signed. The service is consistently and predictability...

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1

Was told by viasat this was the only option for internet in recently purchased home in mountains of Tennessee. Paid 300....

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1.7

I have been a customer of HughesNet satellite internet service since 2015 having purchased my own equipment. Over the co...

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Viasat and Hughes Network Systems Products and Services

Most reviewed product and services
  • Viasat Internet Service (187 reviews)
  • Viasat Internet Plan (36 reviews)
  • Viasat Customer Care (33 reviews)
  • Hughes Network Systems Internet Service (79 reviews)
  • Hughes Network Systems Customer Care (3 reviews)
  • Hughes Network Systems Bundle (1 review)