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Viasat
Hughes Network Systems

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Viasat

Viasat

1.2
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 262 TOTAL REVIEWS
Rank
424 out of 1925
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    10
  • SUCCESSFUL
    50%
  • AVG CALL DURATION
    10:28
  • ISSUES RESOLVED
    50%
Top Products and Services
1.2
161 reviews
1.4
27 reviews
1.2
21 reviews
Hughes Network Systems

Hughes Network Systems

1.2
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 121 TOTAL REVIEWS
Rank
407 out of 1925
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.1
77 reviews
1.1
3 reviews
2
1 reviews

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Anonymous
#1441247

Hughes normally kept their speed the same while surfing the net. Viasat does not.

Sometimes there is no speed available and there is no weather interference or other factors; it just simply slows so pages time out instead of loading.

Hughes charges too much to work on their own equipment, even if the installation was faulty, and of course getting to talk to a supervisor is impossible until after you cancel their service. Frankly, there seems to be no good alternative for those of us who choose to live outside metro areas, but in my opinion, Hughes is the better of tow evils.

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