PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hughes Network Systems and Viasat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hughes Network Systems
Viasat

Hughes Network Systems and Viasat Overview

Total reviews 134 716
Company responses 0 0
Issues resolved 1 5

Hughes Network Systems and Viasat Consumer Ratings

Rank
651 out of 2028 in Telecommunications category
712 out of 2028 in Telecommunications category
Customer service
480 in category
502 in category
Product or Service Quality
548 in category
572 in category
Exchange, Refund and Cancellation Policy
517 in category
538 in category
Price Affordability
611 in category
618 in category

Hughes Network Systems and Viasat Rating Details

Customer service
1.3
(31 reviews)
1.3
(407 reviews)
Reviewer's quote

...They are terrible service and poor customer service..

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...Customer service isn't great. But the one positive is we got internet in the country but it cost around 150 a month for unlimited high-speed or 91 for 60gigs of high speed and with grandkids it last one week then it lags and you cannot stream good for the rest of the month..

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Product or Service Quality
1.3
(28 reviews)
1.2
(412 reviews)
Reviewer's quote

When talking with the provider, I was promised 25mg of internet service which in our area is good. After installation, I found the more I used the internet the slower it became. Constant streaming, slower loading, and if it was raining hard or windy, the service went in and out...

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...I made sure I had paid up before severing my service. I sent back the equipment as requested. Over 2 years ago and now there is a supposedly legitimate "collections/agency/email" I am receiving asking for payment of $130? NO! I'M not paying it!Tr..

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Exchange, Refund and Cancellation Policy
1.2
(27 reviews)
1.1
(367 reviews)
Reviewer's quote

...There's some weird thing with the cancellation but upload speed is atrocious. The price is ridiculously high. I now pay less for fiber optic internet which has NO DATA LIMITS AND IS LIGHTNING FAST...

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...Viasat refused to refund the money. They kept telling me the charge was valid. Their idea of a valid charge is stealing your money for service that doesn't work..

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Price Affordability
1.3
(27 reviews)
1.2
(389 reviews)
Reviewer's quote

...I have had much better DSL for half the price..

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...And price jumped up $40 and lowered data at same time after a year of service. 3. Worst speed ever...

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Hughes Network Systems and Viasat Pros and Cons

Pros
  • Service tech who worked for hughes is a nice guy
  • Like what i imagine working with centurylink with
  • Because i move out
  • Absolutely norhing
  • No pros
  • Non
Cons
  • Customer service
  • Are a total scam
  • Always dial up speed
  • Customer service
  • Lack of reliability
  • Deceitful practices

Hughes Network Systems and Viasat Most Positive Reviews

Top rated reviews
4

My fusion modem was stolen police where just here incident number is Ecso24CA0015105 the officers last name Is perry

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5

I have been a long time customer with one account active in Wickenburg, AZ and just a few months ago added another accou...

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No votes
5

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also...

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Hughes Network Systems and Viasat Most Critical Reviews

Lowest rated reviews
1

I signed up with Hughes 4/12/22 (satellite dish service for internet). Their service sucked because I am in the mountain...

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1

Paid my bill online and they took a double payment out on January 23rd. It's January 26th and I just realized what they...

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1

HughesNet Satellite is a total rip off.
I have their internet/home phone service and I've experienced everything others o...

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1

I ordered directv.wanted yo bundle tv and internet. Internet was indeed connected but never optimised. Called directv,th...

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Hughes Network Systems and Viasat Latest Reviews

Recent published reviews
1

When talking with the provider, I was promised 25mg of internet service which in our area is good. After installation,...

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1

I was subscribed to Viasat 2 year contract. I made sure I had paid up before severing my service. I sent back the...

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1

My initial complaint was about the poor quality of Hughes net satellite internet serv. Now, trying to return a call to...

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1.5

Price is outrageous. Can not cancel from online app. Customer service isn't great. But the one positive is we got...

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