PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hughes Network Systems and Viasat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hughes Network Systems
Viasat

Hughes Network Systems and Viasat Overview

Total reviews
121
288
Company responses
0
0
Issues resolved
1
0

Viasat was first mentioned on PissedConsumer on Sep 1, 2013 and since then this brand received 288 reviews. It is 167 reviews more than Hughes Network Systems received since Dec 23, 2007.

Hughes Network Systems and Viasat Consumer Ratings

Rank
418 out of 1908 in Telecommunications category
437 out of 1908 in Telecommunications category
Customer service
291 in category
226 in category
Diversity of Products or Services
253 in category
311 in category
Product or Service Quality
293 in category
286 in category

According to consumer ratings and reviews, Hughes Network Systems ranks 19 points higher in the Telecommunications category than Viasat. People gave Hughes Network Systems 1 stars for Customer service criterion in Telecommunications category and it is 280 points higher than the worst rated brand in this category. At the same time, Viasat was rated 1.3 stars for Customer service criterion in this category and it is 345 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Hughes Network Systems has a higher rating than Viasat. Regarding Product or Service Quality criterion, consumers gave Hughes Network Systems 1.2 stars and it is 51% worse than other in category. Viasat however was rated 1.2 stars and it is 50% worse than other in category.

Hughes Network Systems and Viasat Rating Details

Customer service
1 (22 reviews)
1.3 (168 reviews)
Reviewer's quote

This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest...

Glenn K

...If you call in and speak to a customer service representative, your bandwidth miraculously increases to 18mbps to 25mbps for a short time despite them telling you nothing can be done. "Wait until the beginning of your new billing cycle..

PissedConsumer1760623
Diversity of Products or Services
1.6 (20 reviews)
1.2 (143 reviews)
Reviewer's quote

...seemed to represent them when he sold us our system! What they are saying is that because he is just a 3rd party anything he said to us about billing, fees, services, etc. doesn't mean anything. So BEWARE of Hughesnet and make sure you get contract information from the people you are paying and not the people selling...

Sue B

i have had services for 3 weeks now. They service is horrible my children can not do their homework with out the internet going in and out. We can not look at Netflix if some one else in the house in on the computer...

Nakesha W
Product or Service Quality
1.2 (19 reviews)
1.2 (164 reviews)
Reviewer's quote

...From the first day they installed their internet service in our home it was the worst internet service we ever had. And thats including dial up. The service man had to come back in our home twice to try and fix problems with it...

PissedConsumer1358109

From Dec 18, to current Dec 21, 2019 no usable service from 5:30 PM till way in the early AM. Was out last year for 3 weeks. Same crap...

Neta

Hughes Network Systems and Viasat Pros and Cons

Pros
  • Like what i imagine working with centurylink with
  • Absolutely norhing
  • Install was fast
  • Installer was nice
Cons
  • Customer service
  • Are a total scam
  • Always dial up speed
  • Customer service
  • Everything so far
  • Liars and thieves

Hughes Network Systems and Viasat Most Positive Reviews

Top rated reviews
No votes
5

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also...

Hughes Network Systems and Viasat Most Critical Reviews

Lowest rated reviews
1

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that...

1

Customer service put my internet service on hold for the wrong date! Plus I could not talk to the supervisor! Why she...

Hughes Network Systems and Viasat Latest Reviews

Recent published reviews
1.7

I have been a customer of HughesNet satellite internet service since 2015 having purchased my own equipment. Over the co...

Read all 121 reviews
1

We have never had the promised speed. Nobody you talk to seems to know anything. They want you to move up to another...

Read all 288 reviews

Hughes Network Systems and Viasat Products and Services

Most reviewed product and services
  • Hughes Network Systems Internet Service (77 reviews)
  • Hughes Network Systems Customer Care (3 reviews)
  • Hughes Network Systems Bundle (1 review)
  • Viasat Internet Service (172 reviews)
  • Viasat Customer Care (28 reviews)
  • Viasat Internet Plan (20 reviews)