PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hughes Network Systems and Viasat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hughes Network Systems
Viasat

Hughes Network Systems and Viasat Overview

Total reviews
121
274
Company responses
0
0
Issues resolved
1
0

Viasat was first mentioned on PissedConsumer on Sep 1, 2013 and since then this brand received 274 reviews. It is 153 reviews more than Hughes Network Systems received since Dec 23, 2007.

Hughes Network Systems and Viasat Consumer Ratings

Rank
417 out of 1946 in Telecommunications category
435 out of 1946 in Telecommunications category
Customer service
289 in category
233 in category
Diversity of Products or Services
253 in category
311 in category
Product or Service Quality
293 in category
284 in category

According to consumer ratings and reviews, Hughes Network Systems ranks 18 points higher in the Telecommunications category than Viasat. People gave Hughes Network Systems 1 stars for Customer service criterion in Telecommunications category and it is 276 points higher than the worst rated brand in this category. At the same time, Viasat was rated 1.3 stars for Customer service criterion in this category and it is 332 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Hughes Network Systems has a higher rating than Viasat. Regarding Product or Service Quality criterion, consumers gave Hughes Network Systems 1.2 stars and it is 52% worse than other in category. Viasat however was rated 1.2 stars and it is 50% worse than other in category.

Hughes Network Systems and Viasat Rating Details

Customer service
1 (22 reviews)
1.3 (161 reviews)
Reviewer's quote

This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest...

Glenn K

...Customer service kept saying, "oh did you have a storm?" You soon find out that everything qualifies as a storm...

PissedConsumer1699460
Diversity of Products or Services
1.6 (20 reviews)
1.2 (137 reviews)
Reviewer's quote

Don't believe the Hughes Net commerial lies. From the first day they installed their internet service in our home it was the worst internet service we ever had. And thats including dial up. The service man had to come back in our home twice to try and fix problems with it . Luckily we caught him...

PissedConsumer1358109

Viasat failed to get a service tech to our home, after 2 weeks of no shows we cancelled the service. And then they refused to remburse me for the 2 weeks of no Internet service. On top of that they still took out their monthly withdraw. I had to block their access to my Bank Account.These people...

David S
Product or Service Quality
1.2 (19 reviews)
1.2 (157 reviews)
Reviewer's quote

Hughes customer service advises us to write down call times but that is ridiculous because it's been happening for over 2 years now. We are waiting patiently for Spectrum to branch out from just 1/4 mile away and we will happily take our internet and phone service to them. We have no gripe with the...

Kenlyn

...We seem to have to call customer service to resolve the issues on a weekly basis. They always go through the same "solution" routines, that is, reboot the modem, unplug the modem, turn off wi-fi, turn wi-fi back on, all to no avail..

PissedConsumer1697989

Hughes Network Systems and Viasat Pros and Cons

Pros
  • Like what i imagine working with centurylink with
  • Absolutely norhing
  • Install was fast
  • Installer was nice
Cons
  • Customer service
  • Are a total scam
  • Always dial up speed
  • Customer service
  • Everything so far
  • Liars and thieves

Hughes Network Systems and Viasat Most Positive Reviews

Top rated reviews
No votes
5

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also...

Hughes Network Systems and Viasat Most Critical Reviews

Lowest rated reviews
1

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that...

1

Customer service put my internet service on hold for the wrong date! Plus I could not talk to the supervisor! Why she...

Hughes Network Systems and Viasat Latest Reviews

Recent published reviews
1.7

I have been a customer of HughesNet satellite internet service since 2015 having purchased my own equipment. Over the co...

Read all 121 reviews
1

Besides being the worst internet service I have ever had in my 64 years, they are trying to take money from me. I...

Read all 274 reviews

Hughes Network Systems and Viasat Products and Services

Most reviewed product and services
  • Hughes Network Systems Internet Service (77 reviews)
  • Hughes Network Systems Customer Care (3 reviews)
  • Hughes Network Systems Bundle (1 review)
  • Viasat Internet Service (169 reviews)
  • Viasat Customer Care (27 reviews)
  • Viasat Internet Plan (19 reviews)