PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hughes Network Systems and Viasat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hughes Network Systems
Viasat

Hughes Network Systems and Viasat Overview

Total reviews 124 432
Company responses 0 0
Issues resolved 1 0

Hughes Network Systems and Viasat Consumer Ratings

Rank
469 out of 1460 in Telecommunications category
484 out of 1460 in Telecommunications category
Customer service
312 in category
252 in category
Product or Service Quality
309 in category
322 in category
Price Affordability
386 in category
382 in category
Exchange, Refund and Cancellation Policy
279 in category
288 in category

Hughes Network Systems and Viasat Rating Details

Customer service
1.1 (24 reviews)
1.3 (247 reviews)
Reviewer's quote

This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest...

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...The customer service representative said we had to pay the bill and would get a "credit" once the technician ( who did come; but, left with the router and we did not hear back from for about 2 weeks) completed his service. The technician came and replaced the router; but, its still not working...

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Product or Service Quality
1.2 (21 reviews)
1.2 (256 reviews)
Reviewer's quote

...I'm a single mother who can't afford to pay the penalty fee to stop service but also can not afford the Bill. Last month my child was marked absent 9 days in a row due to the fact I couldn't pay my bill and was shut off! Nobody I know pays 162. 00 for just internet a month..

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Was told when requiring about getting service that I could keep my old phone number and turned out they gave me a new number which took about 2 weeks to get my previous number back. I was also told that the internet would only go out during major storms. Totally false the internet and phone both go...

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Price Affordability
1.2 (20 reviews)
1.2 (239 reviews)
Reviewer's quote

...I have had much better DSL for half the price..

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I was told this included the $10 monthly rental of equipment and the $60 monthly price was for the duration of the two year agreement. Thinking a company working with ATT was honorable, I agreed to the install. After the install, checked email to find the price was $70 a month plus $10 for rental...

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Exchange, Refund and Cancellation Policy
1.2 (19 reviews)
1.1 (224 reviews)
Reviewer's quote

He said that the 3 month overcharge refund was all that the advanced billing could authenticate as to my overcharges and they could not look further back into the account to verify payments. I am on automatic payment, is the company so technologically inept that they cannot see what a customer has...

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I eventually received a refund for the payments and that account was closed. I recently received an email saying I owe over $300 for equipment on the now closed account. I called back Customer Service and they advised that I didn't owe any money after I repeatedly kept saying I don't have any...

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Hughes Network Systems and Viasat Pros and Cons

Pros
  • Like what i imagine working with centurylink with
  • Absolutely norhing
  • No pros
  • Install was fast
Cons
  • Customer service
  • Are a total scam
  • Always dial up speed
  • Customer service
  • Deceitful practices
  • Liars and thieves

Hughes Network Systems and Viasat Most Positive Reviews

Top rated reviews
No votes
5

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also...

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No votes
5

I have been a long time customer with one account active in Wickenburg, AZ and just a few months ago added another accou...

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Hughes Network Systems and Viasat Most Critical Reviews

Lowest rated reviews
1

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that...

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1

Customer service put my internet service on hold for the wrong date! Plus I could not talk to the supervisor! Why she...

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1

Their sales department did not disclose they would be conducting a hard credit inquiry....days before we were to sign on...

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1

They assured me at the time I cancelled that I owed the nothing and would owe nothing. A month later I was billed. They...

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Hughes Network Systems and Viasat Latest Reviews

Recent published reviews
1.3

First off I pay 162.00 dollars a month. I've been charged an extra 100.00 dollars twice in the last 6 months. The first...

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1.2

Could not be any worse ! Paying for 25mbps and getting between 1 and 2 mbps. Called to complain and they told me it was...

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No votes

I have had a bad picture ever since we had it connected. No matter what show or channel you try to watch all you get is...

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1

They Hung up after I held for a lengthy time

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Hughes Network Systems and Viasat Products and Services

Most reviewed product and services
  • Hughes Network Systems Internet Service (80 reviews)
  • Hughes Network Systems Bundle (1 review)
  • Viasat Internet Service (197 reviews)
  • Viasat Internet Plan (42 reviews)
  • Viasat Technical Support (6 reviews)