PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hughes Network Systems and Rise Broadband as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hughes Network Systems
Rise Broadband

Hughes Network Systems and Rise Broadband Overview

Total reviews
121
907
Company responses
0
46
Issues resolved
1
8

Hughes Network Systems and Rise Broadband Consumer Ratings

Rank
426 out of 1430 in Telecommunications category
287 out of 1430 in Telecommunications category
Customer service
291 in category
158 in category
Diversity of Products or Services
252 in category
267 in category
Product or Service Quality
291 in category
249 in category
Website
298 in category
260 in category

Hughes Network Systems and Rise Broadband Rating Details

Customer service
1 (22 reviews)
1.5 (552 reviews)
Reviewer's quote

This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest...

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...Poor performance and poor customer service..

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Diversity of Products or Services
1.6 (20 reviews)
1.5 (474 reviews)
Reviewer's quote

...seemed to represent them when he sold us our system! What they are saying is that because he is just a 3rd party anything he said to us about billing, fees, services, etc. doesn't mean anything. So BEWARE of Hughesnet and make sure you get contract information from the people you are paying and not the people selling...

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can not deliver on services they charge for and will not refund money for lack of service promised..

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Product or Service Quality
1.2 (19 reviews)
1.4 (529 reviews)
Reviewer's quote

...From the first day they installed their internet service in our home it was the worst internet service we ever had. And thats including dial up. The service man had to come back in our home twice to try and fix problems with it...

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...They weasel as much as they can from customers who do not receive service at all. They make receiving credit nearly impossible. They have allowed agents to make/take supervisor calls and pretend to be a supervisor when the queue gets filled with supervisor requests...

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Website
1.5 (18 reviews)
1.6 (481 reviews)
Reviewer's quote

We switched over to Hughes Net because Centurylink was out for days at a time on a monthly basis. We don't even use our home phone line a lot and at least 3-4 calls a day drop or don't go through at all. Hughes customer service advises us to write down call times but that is ridiculous because it's...

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...The website goes down frequently and the main number typically answers with all circuits are busy. I can imagine the lines are overwhelmed with all the ticked off customers..

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Hughes Network Systems and Rise Broadband Pros and Cons

Pros
  • Like what i imagine working with centurylink with
  • Only isp option i have
  • Techs are fine
  • Have a few good techs thay worked hard to fix issues
Cons
  • Customer service
  • Are a total scam
  • Always dial up speed
  • Terrible customer service
  • Not meeting speed paid for
  • Stability issues and below paid for speed

Hughes Network Systems and Rise Broadband Most Positive Reviews

Top rated reviews
No votes
5

I signed up for a two year contract and was told my fee was locked in for those two years. Last month it went up two dol...

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No votes
5

I do not and never have received paid for speed. Nothing but problems after EFR was bought out. Great techs!

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Hughes Network Systems and Rise Broadband Most Critical Reviews

Lowest rated reviews
1

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that...

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1

THEIR CONNECTION IS WEEK, UP/DOWN CONSISTENTLY---BUT WAIT, THEY HAVE A TOWER ISSUE AND OUR SERVICES ARE STILL DOWN 4 DAY...

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1

Their sales department did not disclose they would be conducting a hard credit inquiry....days before we were to sign on...

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1

I switched to Skybeam residential last year. We signed up for 5 Mb. They originally set us up with 20 MBps speed and...

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Hughes Network Systems and Rise Broadband Latest Reviews

Recent published reviews
1.7

I have been a customer of HughesNet satellite internet service since 2015 having purchased my own equipment. Over the co...

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1

This company does not perform drug tests or background checks before hiring employees currently the have supervisors who...

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No votes

They are Charging $471 to fix their equipment. Had insurance for repairment, but they are still charging us for it...

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No votes

I have not received anything, even a phone call from Rise

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Hughes Network Systems and Rise Broadband Products and Services

Most reviewed product and services
  • Hughes Network Systems Internet Service (79 reviews)
  • Hughes Network Systems Customer Care (3 reviews)
  • Hughes Network Systems Bundle (1 review)
  • Rise Broadband Internet Service (513 reviews)
  • Rise Broadband Customer Care (70 reviews)
  • Rise Broadband Internet Plan (31 reviews)