PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hughes Network Systems and Rise Broadband as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hughes Network Systems
Rise Broadband

Hughes Network Systems and Rise Broadband Overview

Total reviews
121
896
Company responses
0
30
Issues resolved
1
7

Rise Broadband was first mentioned on PissedConsumer on Aug 14, 2012 and since then this brand received 896 reviews. It is 775 reviews more than Hughes Network Systems received since Dec 23, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hughes Network Systems customer support team and Rise Broadband customer service.

Hughes Network Systems and Rise Broadband Consumer Ratings

Rank
418 out of 1945 in Telecommunications category
284 out of 1945 in Telecommunications category
Customer service
286 in category
158 in category
Diversity of Products or Services
254 in category
274 in category
Product or Service Quality
290 in category
249 in category

According to consumer ratings and reviews, Rise Broadband ranks 134 points higher in the Telecommunications category than Hughes Network Systems. People gave Hughes Network Systems 1 stars for Customer service criterion in Telecommunications category and it is 277 points higher than the worst rated brand in this category. At the same time, Rise Broadband was rated 1.5 stars for Customer service criterion in this category and it is 405 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Hughes Network Systems has a higher rating than Rise Broadband. Regarding Product or Service Quality criterion, consumers gave Hughes Network Systems 1.2 stars and it is 51% worse than other in category. Rise Broadband however was rated 1.4 stars and it is 56% greater than other in category.

Hughes Network Systems and Rise Broadband Rating Details

Customer service
1 (22 reviews)
1.5 (546 reviews)
Reviewer's quote

This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest...

Glenn K

We tried this spotty interned service, very disappointing. 1st, a big fat guy, in a white Dodge truck with no name or logos shows up, and demands that the stupid antenna has to be screwed to my brand new roof. Then he got his fat self up there and almost fell, and was cussing, and dropped his drill...

Barry M
Diversity of Products or Services
1.6 (20 reviews)
1.5 (465 reviews)
Reviewer's quote

Don't believe the Hughes Net commerial lies. From the first day they installed their internet service in our home it was the worst internet service we ever had. And thats including dial up. The service man had to come back in our home twice to try and fix problems with it . Luckily we caught him...

PissedConsumer1358109

Tech took almost 6 hours to install our internet (lots of stories about that alone). He could never get the speed I purchased on a speed test while he was here. The coverage is very spotty, and is very inconsistent. The only reason I have Rise is that they have an unlimited plan that doesn't...

PissedConsumer1653467
Product or Service Quality
1.2 (19 reviews)
1.4 (523 reviews)
Reviewer's quote

Hughes customer service advises us to write down call times but that is ridiculous because it's been happening for over 2 years now. We are waiting patiently for Spectrum to branch out from just 1/4 mile away and we will happily take our internet and phone service to them. We have no gripe with the...

Kenlyn

:angry: terrible service last 3 months period before this was great, fantastic speed and service now it sucks sewers..

stephen l

Hughes Network Systems and Rise Broadband Pros and Cons

Pros
  • Like what i imagine working with centurylink with
  • Only isp option i have
  • Techs are fine
  • Have a few good techs thay worked hard to fix issues
Cons
  • Customer service
  • Are a total scam
  • Always dial up speed
  • Terrible customer service
  • Not meeting speed paid for
  • Stability issues and below paid for speed

Hughes Network Systems and Rise Broadband Most Positive Reviews

Top rated reviews
No votes
5

I signed up for a two year contract and was told my fee was locked in for those two years. Last month it went up two dol...

Hughes Network Systems and Rise Broadband Most Critical Reviews

Lowest rated reviews
1

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that...

1

THEIR CONNECTION IS WEEK, UP/DOWN CONSISTENTLY---BUT WAIT, THEY HAVE A TOWER ISSUE AND OUR SERVICES ARE STILL DOWN 4 DAY...

Hughes Network Systems and Rise Broadband Latest Reviews

Recent published reviews
1.7

I have been a customer of HughesNet satellite internet service since 2015 having purchased my own equipment. Over the co...

Read all 121 reviews
1

23 YR of Skybeam/Rise until Friday, 11/8/19 when they canceled our service with no notice. Internet service dropped...

Read all 896 reviews

Hughes Network Systems and Rise Broadband Products and Services

Most reviewed product and services
  • Hughes Network Systems Internet Service (77 reviews)
  • Hughes Network Systems Customer Care (3 reviews)
  • Hughes Network Systems Bundle (1 review)
  • Rise Broadband Internet Service (509 reviews)
  • Rise Broadband Customer Care (70 reviews)
  • Rise Broadband Internet Plan (30 reviews)