PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hughes Network Systems and Mediacom Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hughes Network Systems
Mediacom Communications

Hughes Network Systems and Mediacom Communications Overview

Total reviews
121
765
Company responses
0
0
Issues resolved
1
1

Hughes Network Systems and Mediacom Communications Consumer Ratings

Rank
426 out of 1430 in Telecommunications category
354 out of 1430 in Telecommunications category
Customer service
292 in category
238 in category
Diversity of Products or Services
253 in category
212 in category
Product or Service Quality
292 in category
231 in category
Price Affordability
345 in category
274 in category

Hughes Network Systems and Mediacom Communications Rating Details

Customer service
1 (22 reviews)
1.3 (243 reviews)
Reviewer's quote

This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest...

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So let me tell you all about Mediacom customer service. We haven't had internet in almost a month. We originally had a tech scheduled to come out, couldn't see us for 2 weeks...

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Diversity of Products or Services
1.6 (20 reviews)
1.8 (205 reviews)
Reviewer's quote

...seemed to represent them when he sold us our system! What they are saying is that because he is just a 3rd party anything he said to us about billing, fees, services, etc. doesn't mean anything. So BEWARE of Hughesnet and make sure you get contract information from the people you are paying and not the people selling...

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...*** poor knowledge about the services they are supporting. Technicians always late for appointments. I waited all day for a technician who was supposed to be at my home between 10-12 just to show up...

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Product or Service Quality
1.2 (19 reviews)
1.5 (229 reviews)
Reviewer's quote

...From the first day they installed their internet service in our home it was the worst internet service we ever had. And thats including dial up. The service man had to come back in our home twice to try and fix problems with it...

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Now my internet is down and not only can I not troubleshoot it, but you wont even give me the option of talking to a rep when I call customer service so I can literally not talk to someone about my problem. Just so tired of the terrible service and not being able to easily talk to someone on the...

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Price Affordability
1.2 (18 reviews)
1.6 (217 reviews)
Reviewer's quote

In Sep 2015, I signed up for Internet with HughesNet. Today, sadly I didn't catch it earlier, I noticed I was being overcharged.When I called the billing dept., I was told a variety of stories as to why the amount I pay each month is twice what I was quoted on the phone and the order email I...

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...It is approximately half the price of ATT and we get what we pay for..

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Hughes Network Systems and Mediacom Communications Pros and Cons

Pros
  • Like what i imagine working with centurylink with
  • Customer service
  • Sales guy and manager
  • Drv and on demand when working
Cons
  • Customer service
  • Are a total scam
  • Always dial up speed
  • No one resolves problem
  • Issue was not resolved
  • Unable to resolve problem

Hughes Network Systems and Mediacom Communications Most Positive Reviews

Top rated reviews
No votes
5

I opted for Mediacom simply because they are the only company to provide 50Mbps internet in my area. Hence decided to go...

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No votes
5

How some issues with install however most likely our fault for not having access thru our concrete drive. For a small...

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Hughes Network Systems and Mediacom Communications Most Critical Reviews

Lowest rated reviews
1

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that...

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1

I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 M...

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1

Their sales department did not disclose they would be conducting a hard credit inquiry....days before we were to sign on...

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1

We pay for the highest speed possible but we only get a 10th of the speed that we pay for. Customer service hold time...

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Hughes Network Systems and Mediacom Communications Latest Reviews

Recent published reviews
1.7

I have been a customer of HughesNet satellite internet service since 2015 having purchased my own equipment. Over the co...

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1

I swear I have issues with the internet every other month and have to call and or have someone come out to fix it. Now...

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No votes

They are Charging $471 to fix their equipment. Had insurance for repairment, but they are still charging us for it...

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2.6

Your employee Torree Armstrong hacks into my internet service and lets my neighbor ride on my service, She is his...

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Hughes Network Systems and Mediacom Communications Products and Services

Most reviewed product and services
  • Hughes Network Systems Internet Service (79 reviews)
  • Hughes Network Systems Customer Care (3 reviews)
  • Hughes Network Systems Bundle (1 review)
  • Mediacom Communications Internet Service (269 reviews)
  • Mediacom Communications Tv Service (66 reviews)
  • Mediacom Communications Customer Care (52 reviews)