PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Raymour and Flanigan and Huffman Koos as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Raymour and Flanigan
Huffman Koos

Raymour and Flanigan and Huffman Koos Overview

Total reviews 479 185
Company responses 0 0
Issues resolved 1 0

Raymour and Flanigan and Huffman Koos Consumer Ratings

Rank
313 out of 1545 in Furniture and Decor category
480 out of 1545 in Furniture and Decor category
Customer service
223 in category
No votes
Product or Service Quality
254 in category
No votes
Delivery Service
220 in category
No votes
Reliability
211 in category
No votes

Raymour and Flanigan and Huffman Koos Rating Details

Customer service
1.4 (119 reviews)
No votes
Reviewer's quote

...I immediately called customer service and was told to put DW-40. Who puts WD-40 on wood?! I called back again, spoke to someone else, and was told I need to wait for a technician to come by. At first I got a waiting time of a few weeks(!!!) but after begging, the waiting time went down to a week...

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...So the verdict is that we got a nice couch, but this place has TERRIBLE customer service..

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Product or Service Quality
1.5 (112 reviews)
No votes
Reviewer's quote

...I've contacted customer service and told them I don't want this chair anymore, where i was told I could only have it repaired . So, as I am very angry about this, I finally agreed to have service come in. Only to be told it would be November 3rd, before I can get any help...

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A service call scheduled for Friday and I’m informed that If the service man does not have my electric cord on his truck that it will have to be ordered and they can’t inform him ahead to bring the cord which is what the service call is for. I’m at the point where I’m going to call my credit card...

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Delivery Service
2.1 (97 reviews)
No votes
Reviewer's quote

Horrible experience! From delivery of defective furniture (once you receive. it's YOURS) and...

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Things to note before making a purchase which I hope this makes you change your mind: -Delivery service men are rude and do not actually deliver -finance is all over the place and takes weeks to tell you what they actually need -Customer service is atrocious and does not answer calls and when they...

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Reliability
1.4 (93 reviews)
No votes
Reviewer's quote

In July someone came to fix our table and told us we would get 4 new chairs ( 3 had problems) its now 22nd of September and still no chairs . After countless calls and no one calling me back, I finally found someone at customer service tell us they no longer make the chairs that came with our...

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Waiting over 5 months fir a reclining chair and find out that it hasnt even been ordered as yet. No communication whatsoever. Will never purchase anything from Huffman Koos again Absolutely horrible experience

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Raymour and Flanigan and Huffman Koos Pros and Cons

Pros
  • Salesperson
  • Saleman
  • Layout of store
  • Havent seen a pro yet
  • Style of the product
  • Salesperson dependable and helpful
Cons
  • Terrible customer service
  • Lack of responsibility by company
  • Inferior furniture
  • Customer service
  • Very poor customer service and support
  • Quality of furniture

Raymour and Flanigan and Huffman Koos Most Positive Reviews

Top rated reviews
5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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4.3

I purchased a beautiful floor sample set of leather sofa and love seat. The chemical smell was very strong for months....

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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4

This was my worst purchasing experience ever. They were incompetent and a headache from the start. It took 2 hours and...

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Raymour and Flanigan and Huffman Koos Most Critical Reviews

Lowest rated reviews
1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

On 07/15, purchased the Sandwaves bedroom set, & reclining sofa sets. Our platform bed began curving in the middle...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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1

******* DO NOT BUY FROM HERE******

I ordered a couch from Huffman Koos that was From the Paula Deen collection back...

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Raymour and Flanigan and Huffman Koos Latest Reviews

Recent published reviews
1.7

I placed an order for a dining room table. During set up I noticed the delivery guy struggling with opening/closing the...

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No votes

Fabian is a lousy worker for this company. He is a horrible person and I am sorry we ever did business with him because...

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1

I have never experienced such horrible customer service. I have always spoken highly about Raymour and Flanigan but...

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1

Waiting over 5 months fir a reclining chair and find out that it hasnt even been ordered as yet. No communication...

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Raymour and Flanigan and Huffman Koos Products and Services

Most reviewed product and services
  • Raymour And Flanigan Sofa (86 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Protection Plan (17 reviews)
  • Huffman Koos Delivery Service (27 reviews)
  • Huffman Koos Furniture Set (18 reviews)
  • Huffman Koos Manager (12 reviews)