PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Raymour and Flanigan and Huffman Koos as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Raymour and Flanigan
Huffman Koos

Raymour and Flanigan and Huffman Koos Overview

Total reviews
456
173
Company responses
0
0
Issues resolved
1
0

Raymour and Flanigan and Huffman Koos Consumer Ratings

Rank
298 out of 1500 in Furniture and Decor category
456 out of 1500 in Furniture and Decor category
Customer service
217 in category
325 in category
Product or Service Quality
248 in category
271 in category
Delivery Service
211 in category
341 in category
Reliability
205 in category
294 in category

Raymour and Flanigan and Huffman Koos Rating Details

Customer service
1.5 (104 reviews)
1.1 (71 reviews)
Reviewer's quote

...and I want all my money back plus the interest! Raymond should not be in business they are crooks taking advantage of innocent people with their fraudulent customer service scam taking messages stalling through the warranty giving hope never returning calls of taking care of major issues of paying customers....

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Very bad customer service Very bad management No way..

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Product or Service Quality
1.6 (99 reviews)
1.5 (58 reviews)
Reviewer's quote

Poor Quality Furniture - Dishonest Company - Non-Existent Customer Service $6000 FOSTER LIVING ROOM SET We bought this set three years ago. Our household consists of my husband and myself - both over 55 years old and one declawed cat. After three years of normal wear and tear, this set has...

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...Service stated he was unable to fix and recommended replacement. I was told by Farmingdale store that replacement was on order. I also purchased guardian 5 year policy...

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Delivery Service
2.2 (88 reviews)
1.4 (57 reviews)
Reviewer's quote

...Due to the COVID-19 I had to remain patient for the delivery, which was perfectly fine with me. The two nights stands came in different days and not to mention in different sizes. I called costumer service, and they sent me a new night standard that matches the order, so that was solved...

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Things to note before making a purchase which I hope this makes you change your mind: -Delivery service men are rude and do not actually deliver -finance is all over the place and takes weeks to tell you what they actually need -Customer service is atrocious and does not answer calls and when they...

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Reliability
1.4 (82 reviews)
1.1 (62 reviews)
Reviewer's quote

I placed an order on June 2nd and today is July 7th I never get any shipping update yet. Try to reach over the phone, chat and email they never get back to me. Their whole phone system is corrupted. Even I did try to contact with their corporate office but same result. No one will pickup your phone...

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They did so much damage to my home my front door glass, they came in like Gang buster when I call right away they give you the run around put a whole in the wall it joke they said its a outside company who delivers for them I said I purchase the furniture from Huffman koos Furniture

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Raymour and Flanigan and Huffman Koos Pros and Cons

Pros
  • Salesperson
  • Saleman
  • Sales person
  • Havent seen a pro yet
  • Style of the product
  • Salesperson dependable and helpful
Cons
  • Terrible customer service
  • Inferior furniture
  • Lack of responsibility by company
  • Customer service
  • Very poor customer service and support
  • Quality of furniture

Raymour and Flanigan and Huffman Koos Most Positive Reviews

Top rated reviews
5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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4.3

I purchased a beautiful floor sample set of leather sofa and love seat. The chemical smell was very strong for months....

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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4

This was my worst purchasing experience ever. They were incompetent and a headache from the start. It took 2 hours and...

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Raymour and Flanigan and Huffman Koos Most Critical Reviews

Lowest rated reviews
1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

On 07/15, purchased the Sandwaves bedroom set, & reclining sofa sets. Our platform bed began curving in the middle...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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1

******* DO NOT BUY FROM HERE******

I ordered a couch from Huffman Koos that was From the Paula Deen collection back...

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Raymour and Flanigan and Huffman Koos Latest Reviews

Recent published reviews
2.3

I did buy platinum protection plan on a lazy chair when I called and complain that the chair start to peel off I was...

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1.4

I was waiting for the delivery of my mattress and box spring and only my box spring came. I moved today and now have no...

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1

I placed an order on June 2nd and today is July 7th I never get any shipping update yet. Try to reach over the phone,...

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1.3

They did so much damage to my home my front door glass, they came in like Gang buster when I call right away they give...

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Raymour and Flanigan and Huffman Koos Products and Services

Most reviewed product and services
  • Raymour And Flanigan Sofa (86 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Customer Care (26 reviews)
  • Huffman Koos Delivery Service (27 reviews)
  • Huffman Koos Furniture Set (18 reviews)
  • Huffman Koos Customer Care (15 reviews)