PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hudsons Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hudsons Furniture

Hudsons Furniture

Has Verified Representatives
1.6
Hudsons Furniture
Rooms To Go

Hudsons Furniture and Rooms To Go Overview

Total reviews 216 2407
Company responses 3 0
Issues resolved 3 16

Hudsons Furniture and Rooms To Go Consumer Ratings

Rank
417 out of 1530 in Furniture and Decor category
298 out of 1530 in Furniture and Decor category
Customer service
304 in category
243 in category
Reliability
282 in category
228 in category
Exchange, Refund and Cancellation Policy
296 in category
224 in category
Product or Service Quality
324 in category
283 in category

Hudsons Furniture and Rooms To Go Rating Details

Customer service
1.2 (77 reviews)
1.4 (813 reviews)
Reviewer's quote

...Customer service tells us, "Sorry, you are out of warranty. " Left several messages for manager (Craig) never heard back from anyone. Went to store..

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...I reached out to customer service by email and phone on August 31st and September 3rd with no course of action. I was told by phone someone would reach out in 3 days. Never occurred...

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Reliability
1.2 (72 reviews)
1.4 (683 reviews)
Reviewer's quote

Be aware of the constant lies and unprofessional practices employed by the sales agents in the store. Especially the one in Standford, FL.I was fooled by such an "agent", named Jose, who gave me (and sent electronically) a quote on the furniture set in a middle of May. He closed the sale and told...

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I purchased a fake leather sectional sofa on 3/23/2018. Was told explicitly by the sales person that I should definitely purchase the extended warranty because it covers ANY damage including pet scratches or stains. Sounded like a great idea to me because I literally picked this sofa because it...

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Exchange, Refund and Cancellation Policy
1.1 (72 reviews)
1.4 (674 reviews)
Reviewer's quote

...The store will not refund even though I explained the sales person's mistake (if I'm being kind) more likely lie. They did offer to refund the $130 which indicates to me that they know the protection plan is worthless junk - just like their sofa..

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Every time you call its a 30+ minute wait and the exchange was wrong multiple times. We finally receive the correct item on 9/8 but the exchange paperwork was wrong so the drivers did not want to remove the incorrect item from the home. Then 9/10 rolls around and with no prior warning my delivery...

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Product or Service Quality
1.3 (71 reviews)
1.5 (710 reviews)
Reviewer's quote

, I called customer service and after a minute and a half into the conversation the customer service agent told me that my copa cabana mattress was discontinued followed with the question “what do you want us to do?” In a weird unprofessional tone. , I explained my self and my issue once again and...

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...NOW THEY TELL ME it won't come until another THREE months and that there is no guarantee it will even be available!!!! So I am stuck with one furniture and no match! ABSOLUTLEY HORRIFIED OF THE SERVICE! Will be contacting a lawyer..

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Hudsons Furniture and Rooms To Go Pros and Cons

Pros
  • Furniture
  • Really nice sales peeople
  • Man who delivered furniture was nice and professional
  • Sales representative
  • Good price
  • Selection
Cons
  • Customer service
  • Service
  • Lack of customer service and quality of goods
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Hudsons Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
4.7

I was really impressed with the service we got at Hudson's...North Tampa store. We didn't know what we wanted to do with...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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3.7

I purchased a sectional from Hudson's. Additionally, because the furniture was rather expensive, I decided to purchase...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Hudsons Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

Delay tactics!!!

Hudson's Furniture uses very unfair trade practices which violates Florida law. In fact, I am serious...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

Bought a (Lane) leather sectional. We also bought 5-year Hudson's Service Program. 4 years into it, a quarter-sized...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Hudsons Furniture and Rooms To Go Latest Reviews

Recent published reviews
2.8

None of my numbers are adding up for the sale that we went through with Hudsons. Great furniture will not shop there...

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No votes

I ordered a grey and beige living room set and I recieved an ugly granite green living room set with one grey cushion...

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1

Be aware of the constant lies and unprofessional practices employed by the sales agents in the store. Especially the one...

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2.5

I purchased a fake leather sectional sofa on 3/23/2018. Was told explicitly by the sales person that I should...

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Hudsons Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Hudsons Furniture Delivery Service (33 reviews)
  • Hudsons Furniture Warranty (21 reviews)
  • Hudsons Furniture Sales Representative (4 reviews)
  • Rooms To Go Customer Care (175 reviews)
  • Rooms To Go Warranty (152 reviews)
  • Rooms To Go Repair (47 reviews)