PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hudsons Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hudsons Furniture
Rooms To Go

Hudsons Furniture and Rooms To Go Overview

Total reviews
210
2240
Company responses
3
0
Issues resolved
1
15

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2240 reviews. It is 2030 reviews more than Hudsons Furniture received since Jan 19, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rooms To Go customer support team than with Hudsons Furniture customer service.

Hudsons Furniture and Rooms To Go Consumer Ratings

Rank
357 out of 2128 in Furniture and Decor category
266 out of 2128 in Furniture and Decor category
Customer service
291 in category
224 in category
Reliability
257 in category
212 in category
Exchange, Refund and Cancellation Policy
272 in category
213 in category

According to consumer ratings and reviews, Rooms To Go ranks 91 points higher in the Furniture and Decor category than Hudsons Furniture. People gave Hudsons Furniture 1.2 stars for Customer service criterion in Furniture and Decor category and it is 304 points higher than the worst rated brand in this category. At the same time, Rooms To Go was rated 1.4 stars for Customer service criterion in this category and it is 371 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Rooms To Go has a higher rating than Hudsons Furniture. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Hudsons Furniture 1.1 stars and it is 54% greater than other in category. Rooms To Go however was rated 1.4 stars and it is 64% greater than other in category.

Hudsons Furniture and Rooms To Go Rating Details

Customer service
1.2 (74 reviews)
1.4 (711 reviews)
Reviewer's quote

...Customer service tells us, "Sorry, you are out of warranty. " Left several messages for manager (Craig) never heard back from anyone. Went to store..

Michael B

5 years and after several calls parts came to my home, tech came by yesterday they order the wrong parts, customer service did not have an answer, I was also told that after this visit if the problem was not resolved that they will do a replacement well as of right now that's not taking place, I...

Ranesha
Reliability
1.2 (68 reviews)
1.4 (602 reviews)
Reviewer's quote

Bought a sectional was supposed to be reclining. When delivered no reclining just regular. worked out a deal for an ottoman instead when it was delivered wrong color. Finally got right color eventually. Cushions on one part of sectional collapsed in less than 6 mos. and another part had developed a...

Larry M

They have the WORST customer service I have ever!!!!!!!!!!

PissedConsumer1725595
Exchange, Refund and Cancellation Policy
1.1 (68 reviews)
1.4 (593 reviews)
Reviewer's quote

Ordered about $20,000 worth of furniture In July most all came in damaged off the truck. They refused to take them back. Still waiting for them to be fixed & for items that have been ordered. The designer came up with a plan for our homeSome things don’t go, or so big they don’t fit. Been going...

Karen B

Purchased thousands of $$$$ for the last 10 years purchase living room set 3 years ago a year and 3 months later the warranty was out just about three months they send a repairman parts needed to be ordered parts were never ordered 11 months later I called and now they're going to reorder the parts...

Ranesha

Hudsons Furniture and Rooms To Go Pros and Cons

Pros
  • Really nice sales peeople
  • Man who delivered furniture was nice and professional
  • Furniture
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Service
  • Lack of customer service and quality of goods
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Hudsons Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
4.8

I was really impressed with the service we got at Hudson's...North Tampa store. We didn't know what we wanted to do with...

5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

Hudsons Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

Delay tactics!!!

Hudson's Furniture uses very unfair trade practices which violates Florida law. In fact, I am serious...

1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

Hudsons Furniture and Rooms To Go Latest Reviews

Recent published reviews
1.6

Bought a sectional was supposed to be reclining. When delivered no reclining just regular. worked out a deal for an...

Read all 210 reviews
1.9

We purchased a recliner. 3 years ago, a year and two months later the recliners not longer works, I call Rooms To Go...

Read all 2240 reviews

Hudsons Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Hudsons Furniture Delivery Service (33 reviews)
  • Hudsons Furniture Warranty (19 reviews)
  • Hudsons Furniture Sales Representative (4 reviews)
  • Rooms To Go Customer Care (168 reviews)
  • Rooms To Go Warranty (147 reviews)
  • Rooms To Go Repair (46 reviews)