PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HSBC Bank USA and Nationstar Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HSBC Bank USA
Nationstar Mortgage

HSBC Bank USA and Nationstar Mortgage Overview

Total reviews 284 490
Company responses 0 0
Issues resolved 0 2

HSBC Bank USA and Nationstar Mortgage Consumer Ratings

Rank
326 out of 1246 in Banks category
295 out of 1016 in Loans and Mortgages category
Customer service
274 in category
240 in category
Product or Service Quality
265 in category
241 in category
Website
262 in category
272 in category
Reliability
253 in category
252 in category

HSBC Bank USA and Nationstar Mortgage Rating Details

Customer service
1.1
(51 reviews)
1.2
(234 reviews)
Reviewer's quote

...No ops to reach anyone pour customer service..

Read full review

...Customer Service is awful and they just pawn you off. Welcome letter from Jay Bray, CEO says "I have great news! Your mortgage has been assumed by Mr. Cooper!" He is a liar...

Read full review
Product or Service Quality
1.2
(38 reviews)
1.2
(222 reviews)
Reviewer's quote

When I called them 10 days ago to update my phone number, the charming customer service representative in the Philippines told me he would like to have a customer relations manager get back to me to best determine how HSBC Bank could serve my needs and so we scheduled a call-back for the following...

Read full review

...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

Read full review
Website
1.5
(37 reviews)
1.5
(192 reviews)
Reviewer's quote

I received no reply when I tried to establish communication with House hold bank or HSBC. They should care at least a little about customers.

Read full review

...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

Read full review
Reliability
1.1
(31 reviews)
1.2
(182 reviews)
Reviewer's quote

AvoQSo I have my paycheck split between two checking accounts 50/50 and because of ridiculously high fees I opted to proceed with chime and Dave checking accounts instead of HSBC and knowing that i was closing the account I thought I got the account numbers changed with aDP in time before my next...

Read full review

Nation Star is nothing more than a call center, similar to an online college, one is not dealing with the real deal when calling in to this "mortgage service". One would think that the person they are speaking to about their mortgage , something that is very important, is that the person should be...

Read full review

HSBC Bank USA and Nationstar Mortgage Pros and Cons

Pros
  • support
  • Walking away from the place
  • Support
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
Cons
  • Poor customer service
  • Unprofessional
  • Worst service ever
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer

HSBC Bank USA and Nationstar Mortgage Most Positive Reviews

Top rated reviews
5

Still waiting to hear back about voucher,

Read full review
5

I'm not sure why there's been so many negative reviews, but I recently purchased a second home and the process...

Read full review
4

my name is jorge l nieves my adress was 14025 chadron ave hawthorne ca or before was 11310 condon ave lennox ca. I...

Read full review
5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

Read full review

HSBC Bank USA and Nationstar Mortgage Most Critical Reviews

Lowest rated reviews
1

I was in need of a mortgage so I visited the HSBC Branch located at 1602 Kings Highway, Brooklyn, NY 11229. I met with m...

Read full review
1

I made my payment and got a confirmation code from the lady. They texted me a couple days later saying it was NSF and...

Read full review
1

AvoQ
So I have my paycheck split between two checking accounts 50/50 and because of ridiculously high fees I opted to pro...

Read full review
1

Terrible experience with this place! They "lost" my mortgage payment and then dinged my credit score by 125 points - all...

Read full review

HSBC Bank USA and Nationstar Mortgage Latest Reviews

Recent published reviews
1

Trying to get something resolved couldnt talk to anyone. No ops to reach anyone pour customer service

Read full review
1

Nation Star is nothing more than a call center, similar to an online college, one is not dealing with the real deal...

Read full review
No votes

HSBC sent me an email on September 29th stating they were considering closing my account. I have $120,000. There and...

Read full review
1

1 Company has records of property and parcel numbers.
2 Just to make sure, I sent an email in early November reminding th...

Read full review