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HSBC Bank USA vs Nationstar Mortgage
HSBC Bank USA vs Nationstar Mortgage
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about HSBC Bank USA and Nationstar Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
HSBC Bank USA and Nationstar Mortgage Overview
Total reviews |
284
|
490
|
Company responses |
0 |
0 |
Issues resolved |
0 |
2 |
HSBC Bank USA and Nationstar Mortgage Consumer Ratings
Rank
326
out of 1246 in Banks category
295
out of 1016 in Loans and Mortgages category
Customer service
274
in category
240
in category
Product or Service Quality
265
in category
241
in category
Website
262
in category
272
in category
Reliability
253
in category
252
in category
HSBC Bank USA and Nationstar Mortgage Rating Details
Reviewer's quote
...No ops to reach anyone pour customer service..
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...Customer Service is awful and they just pawn you off. Welcome letter from Jay Bray, CEO says "I have great news! Your mortgage has been assumed by Mr. Cooper!" He is a liar...
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Product or Service Quality
Reviewer's quote
When I called them 10 days ago to update my phone number, the charming customer service representative in the Philippines told me he would like to have a customer relations manager get back to me to best determine how HSBC Bank could serve my needs and so we scheduled a call-back for the following...
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...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..
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Reviewer's quote
I received no reply when I tried to establish communication with House hold bank or HSBC. They should care at least a little about customers.
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...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...
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Reviewer's quote
AvoQSo I have my paycheck split between two checking accounts 50/50 and because of ridiculously high fees I opted to proceed with chime and Dave checking accounts instead of HSBC and knowing that i was closing the account I thought I got the account numbers changed with aDP in time before my next...
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Nation Star is nothing more than a call center, similar to an online college, one is not dealing with the real deal when calling in to this "mortgage service". One would think that the person they are speaking to about their mortgage , something that is very important, is that the person should be...
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HSBC Bank USA and Nationstar Mortgage Pros and Cons
Pros
- support
- Walking away from the place
- Support
- Fraudulent predatory company
- To long with customers files
- Low rates and low closing cost on refi
Cons
- Poor customer service
- Unprofessional
- Worst service ever
- Customer service
- Get the run-around
- Nationstar refuse to work with customer
HSBC Bank USA and Nationstar Mortgage Most Positive Reviews
Top rated reviews
Still waiting to hear back about voucher,
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I'm not sure why there's been so many negative reviews, but I recently purchased a second home and the process...
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my name is jorge l nieves my adress was 14025 chadron ave hawthorne ca or before was 11310 condon ave lennox ca. I...
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This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...
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HSBC Bank USA and Nationstar Mortgage Most Critical Reviews
Lowest rated reviews
I was in need of a mortgage so I visited the HSBC Branch located at 1602 Kings Highway, Brooklyn, NY 11229. I met with m...
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I made my payment and got a confirmation code from the lady. They texted me a couple days later saying it was NSF and...
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AvoQ
So I have my paycheck split between two checking accounts 50/50 and because of ridiculously high fees I opted to pro...
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Terrible experience with this place! They "lost" my mortgage payment and then dinged my credit score by 125 points - all...
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HSBC Bank USA and Nationstar Mortgage Latest Reviews
Recent published reviews
Trying to get something resolved couldnt talk to anyone. No ops to reach anyone pour customer service
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Nation Star is nothing more than a call center, similar to an online college, one is not dealing with the real deal...
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No votes
HSBC sent me an email on September 29th stating they were considering closing my account. I have $120,000. There and...
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1 Company has records of property and parcel numbers.
2 Just to make sure, I sent an email in early November reminding th...
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How would you compare HSBC Bank USA vs Nationstar Mortgage?
re: nationstar. i was only 19 days late on paying my mortgage and they sent a guy to my house to take pictures for a forclosure and charged me for it.
when i called about it, they said the lender "Chase" told them to do it.
I tried to get a Harp, i was denied and told by Brent Johnson because i an currently not getting unemployment or disability or not going threw a divorce. I told him, i am self employed, a single woman over 50 yrs old.
because of the economy my small business has failed. he told me i need to get a job at a fast food company.